LiveCareer-Resume

it system administrator resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Resourceful, professional and detail-oriented System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving, decision making and motivated to drive projects from start to finish as part of dynamic team.

Skills
  • Operating Systems: Windows, Windows Server, Mac OS X, iOS, and Android.
  • Application: MS Office, Symantec, Citrix XenApp and XenDesktop, Jira, SharePoint Online and Prem, Exchange Online and Prem, Visual Studio, Track IT, Go to Meeting, Zoom, Zoom Room, CRM, Thomson ONE, PowerShell, DTEN, JAMF, Intune, Azure, Global Protect (Prisma), Google Admin, Oomnitza, Notion, Slack, Asana, AirTable, Okta, DUO, ServiceNow, ShareGate Desktop, 8x8, Logitech Tabs, DIVA, ConnectWise, Netsuite, SalesForce.
  • Virtualization: AWS, Google Cloud and VMWare, Azure virtual machines
  • SEC & Finra rules and regulations
  • Technical writing
  • System upgrades
  • Program installations
Work History
11/2022 to Current Lead Network Engi Hendrickson International | , , Boca Raton, FL
  • Assist to restructure the tech support team and define the roles for a tier 1 and 2, also define when point of escalation is needed.
  • Implement and introduce ZenDesk to the tech support team. Setting and adjusting SLA times define by IT management. Create macros for help desk to assist with reminder and automatization.
  • Implement and maintain Netskope CASB and add DLP policy. Also work with SCIM and SSO implementation
  • Assist with implementation of Conditional access and defining compliance policy in Intune Portal for BYOD.
  • Work with SecOps team to install CrowdStrike agent on over 500+ clients and servers that also includes running the Falcon Forensic Collector (FFC) on all machines. Also setup Dashboard to display the data requested.
  • Work with PDQ Deploy, PDQ Inventory to deploy App and Windows updated to all clients machines.
  • Design and implement Sharepoint for company wide use. It includes setting up security policies, groups and sharepoint site and libraries for various teams.
07/2019 to 09/2022 IT System Administrator Axonics, Inc. | , , Miami, FL
  • Identified and solved issues with production, workforce, and material sourcing to drive business objectives.
  • Resolved issues and recommended actions based on SEC, and FINRA compliance reports.
  • Manage the integration of multiple Slack workspaces for Internal and External access; Always following compliance approval.
  • Be a buffer for the 3rd line team to help filter and resolve any request that demanded top-level access for different SaaS application.
  • Work closely with the networking team to deploy network and securities agents like; Global Protect (Prisma) to all endpoints, while ensuring all endpoints were able to connect to the network VPN.
  • Deploy various applications, equipment, and systems images
  • Helped with app deployment for mobile and MacBooks using JAMF, also for Windows using Intune.
  • Provide training for the 24/7 helpdesk team, to make sure all tickets were documented correctly, SLA was met, and assist with any 101 troubleshooting as needed.
  • SharePoint Online administrator; I assist with new SharePoint sites, libraries, and lists. Oversaw and manage the security for each site making sure all teams can only view their data.
  • Built workflows with Power Automate for Microsoft Forms and Sharepoint.
  • Led multiple projects like SharePoint migrations, Mobile Carrier migration, endpoint replacement for over 500 users globally, and more.
  • Liaised the departments in finding the best application that would meet the team requirements, like Asana, Airtable, and Notion.
  • Manage all access via Okta for users, including adding users to Okta groups as the business owner would approve their access.
  • Provide users access logs obtain from Okta, DUO, and SumoLogic to the managing partners as needed.
  • Administrator to NetSuite; assisted the finance team with their monthly closing, managing users license and roles.
  • Resolve level 2 and 3 Jira tickets for multiple offices in different locations of the world, both remotely and onsite, hardware/software and network connectivity issues
  • Troubleshoot AV equipment, like Zoom Room, Google Meets, and MS Teams.
  • Sets up and configures desktop computers bind to Intune and JAMF, peripherals, and accounts assigning security level.
  • Troubleshoot, diagnose problems, implements corrective action procedures, and/or escalate to other technical resources as appropriate
  • Administers user accounts using Azure and Exchange Online.
  • Work closely on creating and maintaining Security and distribution groups as needed in Exchange and Azure.
  • Troubleshoots personal computers and peripherals on a Meraki network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate.
  • Create Kb articles in Atlassian to document troubleshooting procedures.
  • Manage group policy using PolicyPak to deploy to all endpoints.
  • Modified PowerShell scripts as needed.
02/2015 to 07/2019 System Administrator Harpoon Brewery | , ,
  • Implementing current and future release of Citrix Products
  • Supporting/Troubleshooting Citrix XenApp and XenDesktop in the internal Production Environment
  • Creating Cloud based infrastructure secure (VPC) Virtual Private Cloud within AWS, Perform AWS and on-premise resources backups using AWS services
  • Deploying, managing, operating scalable, and fault- tolerant systems on AWS
  • Selecting the appropriate AWS service based on compute, data, and security requirements per FINRA Reg SP
  • Identifying appropriate use of AWS operational best practices
  • Estimating AWS usage costs and identifying operational cost-control mechanisms
  • Manage network storage concepts like S3 Buckets and AWS Glacier
  • Manage DNS, Active Directory, Group Policy, Exchange, File and Print servers
  • Automate systems processing by creating and/or modifying PowerShell Scripts
  • Aligned office departments and increased inter-department communication and data sharing
  • Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications
  • Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
07/2014 to 02/2015 IT Assistant Company Name | , ,
  • Helped streamline repair processes and update procedures for support action consistency
  • Removed and replaced malfunctioning components to correct hardware problems
  • Patched software and installed new versions to eliminate security problems and protect data
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Engaged end users and answered questions via email and phone
  • Assist with Network, Security management, and Data storage architecture
  • Set up PC and Apple desktop and laptops and all types of mobile devices.
Education
Expected in 2014 to to Associate of Science | Network System Administration ITT Technical Institute, Deerfield Beach, FL GPA:
Affiliations
Member, National Technical Honor Society, 2014 to Current.
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Lead Network Engi
  • IT System Administrator
  • System Administrator
  • IT Assistant

Degrees

  • Associate of Science

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