it support wan infrastructure resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I offer previous experience volunteering at Seacliff Elementary School as a playground and lunchtime supervisor for the Kindergarten students including planning recess activities and helping students at lunchtime. In addition to being a mom to a first grader at Seacliff, I also have current and previous experience with childcare for friends and family. I have taken CPR and basic first aid training as well.

  • Team collaboration
  • Childcare
  • Can work independently
  • Can easily pick up new skills
  • Patient with chldren
  • Organized
  • Detail oriented
  • Strong communication skills
  • Excellent verbal and written skills
Administrative Assistant, 12/2016 to Current
CorvelHarrisburg, PA,

Assist with financial records keeping including invoices, receipts, and paychecks. (QuickBooks)

Manage Outlook calendar for manager including meeting schedules and project timelines as well as book travel.

Perform research for television shows by finding locations and stories for producers.

Research and type up from verbal dictation creative one-sheets for show producers. (Microsoft Word, Adobe Photoshop)

Manage and update Google Docs creative files.

Contact and interview potential talent for up and coming television shows via phone and email.

Answer incoming calls from talent, vendors, and producers.

Senior Technical Analyst, 08/2002 to 12/2016
Navy Federal Credit UnionGlen Burnie, MD,

• Records management of all IP addresses for company employees.

• Performed subnet audits to ensure adequate space for devices.

• Data entry of IP and DNS records into database.

• Records retrieval of IP statistics for reporting (Microsoft Word, Excel)

• Oversaw and managed all non-change and change related DNS/DHCP requests to ensure minimal to no impact to business.

• Troubleshot and resolved DNS and DHCP related issues from internal ticketing system, emails, and phone calls (Windows command line).

• Upgraded DNS and DHCP servers to new code versions (Bind, Solaris).

• Provided QIP training and guidance to NOC members.

• Created and generated ad hoc and weekly reports for DNS and DHCP health and IP change statistics and metrics for continual business improvements (UNIX, Solaris, SQL, Excel - pivot tables, charts, graphs, filters, statistics/formulas).

• Maintained and updated team documentation (SharePoint, document management).
• Created technical MOP's (methods of procedure) for various applications (QIP, Cisco CSS and Citrix Netscaler SSL certificates, and Cisco Content Engines).

Education and Training
Bachelor of Arts: Sociology, Expected in 2007 to California State University Fullerton - Fullerton, CA
Current Certifications
Cisco CCNA - Valid to July 2019Cisco IUWVN (Implementing Cisco Unified Wireless Voice Networks)- Valid to July 2019

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Resume Overview

School Attended

  • California State University Fullerton

Job Titles Held:

  • Administrative Assistant
  • Senior Technical Analyst


  • Bachelor of Arts

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