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It Support Officer Resume Example

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IT SUPPORT OFFICER
Professional Summary
  • Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.
  • IT Support with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
  • Analytical T Support effective at technical support and reporting. Highly computer-savvy.

Skills
  • Proficient in Norton Antivirus software
  • Continuing education in Networking and security
  • Customer service expert
  • Analytical and critical thinker
  • Skilled multi-tasker
  • Expert in disaster recovery
  • Microsoft Office Specialist (MOS) Expert
Work History
Rivalry CommunicationsIt Support Officer | Ikeja, Lagos | January 2010 - August 2012
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Provided on-call support for critical issues.
Global CommunicationsIt Support Specialist | Newark, New Jersey | July 2011 - May 2013
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • 4 years of technical support experience.
Education
Associate of ScienceComputer Information SystemsCommunity College of Allegheny County | (Dec) 2017
  • Coursework in Information Technology and Computer Applications
  • Coursework includes Computer Programming
  • Coursework in Database,Introduction to Information Technology,System Analysis and Designs
  • Microsoft Office Specialist (MOS)
Bachelor of ArtsMass CommunicationsOlabisi Onabanjo University | 2007
  • Acquiring good  communication skills
  • Good writing and reading skills
  • Reporting and editing skills
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Resume Overview

Companies Worked For:

  • Rivalry Communications
  • Global Communications

School Attended

  • Community College of Allegheny County
  • Olabisi Onabanjo University

Job Titles Held:

  • It Support Officer
  • It Support Specialist

Degrees

  • Associate of Science Computer Information Systems
    Bachelor of Arts Mass Communications

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