Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.
IT Support with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Analytical T Support effective at technical support and reporting. Highly computer-savvy.
Skills
Proficient in Norton Antivirus software
Continuing education in Networking and security
Customer service expert
Analytical and critical thinker
Skilled multi-tasker
Expert in disaster recovery
Microsoft Office Specialist (MOS) Expert
Work History
Rivalry CommunicationsIt Support Officer | Ikeja, Lagos | January 2010 - August 2012
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Provided on-call support for critical issues.
Global CommunicationsIt Support Specialist | Newark, New Jersey | July 2011 - May 2013
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
4 years of technical support experience.
Education
Associate of ScienceComputer Information SystemsCommunity College of Allegheny County | (Dec) 2017
Coursework in Information Technology and Computer Applications
Coursework includes Computer Programming
Coursework in Database,Introduction to Information Technology,System Analysis and Designs
Microsoft Office Specialist (MOS)
Bachelor of ArtsMass CommunicationsOlabisi Onabanjo University | 2007
