It Support Officer Resume Example
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IT SUPPORT OFFICER
Professional Summary
- Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.
- IT Support with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
- Analytical T Support effective at technical support and reporting. Highly computer-savvy.
Skills
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Work History
Abacus Data SystemsIt Support Officer | Port Washington , NY | January 2010 - August 2012
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Provided on-call support for critical issues.
Global CommunicationsIt Support Specialist | City , STATE | July 2011 - May 2013
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- 4 years of technical support experience.
Education
Associate of ScienceComputer Information SystemsCommunity College of Allegheny County | (Dec) 2017
- Coursework in Information Technology and Computer Applications
- Coursework includes Computer Programming
- Coursework in Database,Introduction to Information Technology,System Analysis and Designs
- Microsoft Office Specialist (MOS)
Bachelor of ArtsMass CommunicationsOlabisi Onabanjo University | 2007
- Acquiring good communication skills
- Good writing and reading skills
- Reporting and editing skills
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Resume Overview
School Attended
- Community College of Allegheny County
- Olabisi Onabanjo University
Job Titles Held:
- It Support Officer
- It Support Specialist
Degrees
- Associate of Science Computer Information Systems
Bachelor of Arts Mass Communications
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