IT Support and Website Manager Resume Example

IT Support-

• Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
• Configured hardware, devices and software to set up work stations for employees.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
• Troubleshot hardware and software to determine and rectify network problems.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Collaborated with supervisors to escalate and address Network and Internet related or technical issues.
• Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.
• Performed tests of functionality, security and performance of different workstations and devices.
• Supported senior technicians with complex tasks and time-sensitive achievements to meet company's expectations and user needs on an identified schedule
• Trained and supported Employees with software, hardware and network standards and use processes.

Digital Marketing-

• Increased customer engagement through social media.
• Utilized techniques such as cold calling, networking and prospecting to develop new leads.
• Discussed SEO needs and optimized strategies for short- and long-term campaigns.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
• Evaluated monthly performance statistics and used data to inform future strategies.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
• Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks.
• Helped streamline repair processes and update procedures for support action consistency.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Managed system-wide operating system and software deployments, as well as related software upgrade problems.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Trained and supported clients with software, hardware and network standards and use processes.

• Helped company develop website portals and social media pages to promote businesses.
• Configured and purchased domains for websites.
• Designed graphics for website decoration and layout.
• Troubleshot issues with websites and fixed scripting and use issues.
• Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
• Provided front-end website development using WordPress, Hubspot and other editing software.
• Employed search engine optimization tactics to increase reach of targeted audience.
• Solved issues with Network systems and hardware quickly and accurately.
• Ensured the smooth running of the entire Network systems of the company
• Delivered onsite technical support for about 80 employees.
• Managed high levels of call flow and responded to various technical support needs.
• Devised solutions to operations issues working closely via phone, email, or in-person.