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IT Support and Website Manager Resume Example

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IT SUPPORT AND WEBSITE MANAGER
  • www.nanaboateng.com
  • www.facebook.com/nanaantwiboateng
  • www.linkedin.com/in/nanakwasiboateng
Professional Summary

I am a dedicated IT support technician, who pursues new position in dynamic, growth-oriented company focused on cultivating excellent customer experience and a positive work environment. With my experience in handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and enthusiasm to technical improvement to each job. I am in quest of a role offering opportunities for long-term professional growth and development.

Skills

    Information Technology

    Wireless & WAN Network Configuration

    Computer Hardware

    Database Management

    Microsoft Office Suite

    Digital Marketing

    Windows 10 OS & Application Installations

    TCP/IP

    Account management

    Computer Networking

    Installing Switches & Routers

    Active Directory Deployment

    Microsoft Windows Server

    Graphic Design (Photoshop)

    Website Design (WordPress)

    Desktop support

    Technical issues analysis

    Customer service

    Onsite Customer Support

    On-Site Technical Support

    IT Support

    Basic IT Support

Work History
IT Support and Website Manager, 01/2020 to Current
Clari – Raleigh , NC
  • To provide on-phone and online support for Staffs to facilitate effective operation of IT resources.
  • To troubleshoot and find solutions to staffs experiencing difficulties with software, hardware, and network connectivity.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • To improve assessment and analytical techniques for further achievement of identified Company goals.
  • To implement new hardware and software solutions within company to improve workflow and customer service provision.
  • To Plan, implement, manage, monitor and upgrade the organization's website.
  • Respond to and troubleshoot all website issues.
  • Identify and respond to all website security breaches.
  • Ensure that the website is protected by enabling the appropriate security measures.
  • Conduct content audits to remove redundant and/or duplicate information.
  • Create appropriate website content aligned to the organization's strategy.
  • Ensure website quality and efficiency by conducting regular test plans.
  • Improve the User Experience of the website regularly.
  • Team up with all staff and management to ensure that the website aligns with brand strategy and meets the organization's standards.
  • Create policies to grow subscriber base and web traffic metrics.
  • Ensure full compliance on the website with all laws and regulations.
  • Keep up-to-date with industry best practice and monitor competitor websites.
IT Support Officer and Digital Marketing Manager, 11/2017 to 12/2019
TOPO FARMS LIMITED – City , STATE

IT Support-

  • Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
  • Configured hardware, devices and software to set up work stations for employees.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Collaborated with supervisors to escalate and address Network and Internet related or technical issues.
  • Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Supported senior technicians with complex tasks and time-sensitive achievements to meet company's expectations and user needs on an identified schedule
  • Trained and supported Employees with software, hardware and network standards and use processes.

Digital Marketing-

  • Increased customer engagement through social media.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
  • Evaluated monthly performance statistics and used data to inform future strategies.
IT Support Technician, 08/2015 to 11/2017
WESTEND-PC SOLUTIONS – City , STATE
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Trained and supported clients with software, hardware and network standards and use processes.
Website Manager&IT Support Assistant, 04/2013 to 08/2015
TELEVISION AFRICA LIMITED – City , STATE
  • Helped company develop website portals and social media pages to promote businesses.
  • Configured and purchased domains for websites.
  • Designed graphics for website decoration and layout.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Employed search engine optimization tactics to increase reach of targeted audience.
  • Solved issues with Network systems and hardware quickly and accurately.
  • Ensured the smooth running of the entire Network systems of the company
  • Delivered onsite technical support for about 80 employees.
  • Managed high levels of call flow and responded to various technical support needs.
  • Devised solutions to operations issues working closely via phone, email, or in-person.
Education
Certificate: Marketing Concepts, 07/2019
Charted Institute of Marketing (CIM) - City

Certificate;

Certificate of Course completion in Marketing Concepts

Course Details-

  • Principles of Marketing
  • Integrated Marketing Communications
  • Digital Marketing
Diploma: Computer Science / Web&Graphic Design, 09/2012
National Institute of Information Technology-NIIT - City

Certificates:

Diploma in Web & Graphic Design

Certificate in Database Management

Course Details-

  • Computer Networking and Troubleshooting
  • Windows Server Management
  • Computer Hardware
  • Database(SQL)
  • Desktop Support
  • Graphic Designing and Building Websites
  • Web Content Development
  • SEO applications
  • Social Media Integration Management
  • Graphics & Multimedia Foundation Concept
Portfolio

BASIQ STEPS APPAREL, Maryland

An E-commerce Website, an online shopping site that deals in online sales of socks and Bow ties which was designed and remotely managed by me. find the link below

www.basiqstepsapparel.com

Rattano Company Limite, Accra

An E-commerce Website for the online sale of hand weaved furniture made in Ghana. the website was built and remotely managed and hosted by me, find the link below

www.rattanocl.com

Volta Catch Digital Platforms , Accra

Below are the Digital platform that I built and managed for Tropo Farms Limited

Facebook Volta Catch Tilapia

Instagram Volta Catch Tilapia

LinkedIn Volta Catch Tilapia

LinkedIn Volta Catch Tilapia

Hobbies

Listening to Music

Watching Movies

Cooking

REFERENCES

Mr Paul Menu, C.E.O BASIQ STEPS APPAREL, Maryland

443-854-3539

Mr. Douglas Hagan ,HR Tropo Farms Limited Ghana

+233 20 997 8953

Mr. Ricky Appiah Sales/Operations Manager, Volta Catch Limited Ghana

+233 24 497 1352

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How this resume score could be improved?

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Resume Overview

School Attended

  • Charted Institute of Marketing (CIM)
  • National Institute of Information Technology-NIIT

Job Titles Held:

  • IT Support and Website Manager
  • IT Support Officer and Digital Marketing Manager
  • IT Support Technician
  • Website Manager&IT Support Assistant

Degrees

  • Certificate : Marketing Concepts , 07/2019
    Diploma : Computer Science / Web&Graphic Design , 09/2012

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