IT Supervisor / Project Manager Resume Example

• Effectively lead and manage IT projects (conversion, installations, integrations, and upgrades). Develop and design detailed project plans, thorough application test plans, training documentation and establish project timelines. Lead clinical and non-clinical software upgrades; compile tasks plan and work with multi-department (clinical and business) team members to ensure successful transition.
• Provide applications leadership and project oversight as the Applications Team Lead. Lead a highly utilized team of professionals, focused on delivering quality projects, ensuring customer satisfaction. Conduct weekly team meetings and regular one-to-one meetings with each team member.
• Establish successful record in managing projects, instituting use of issues lists to keep open issues top of mind and ensure that appropriate progress toward addressing them is made
• Developed a Applications Roadmap / Applications Roadmap Planning
• Lead Electronic Medical Record (EMR) vendor search, deliverables include RFI document, meeting with clinicians to develop system requirements document, development a “Day in the Life of” document and score card document to select vendor based upon key functionality
• Lead IS Customer Service Process Improvement initiative with a multi-department team which led to the development of an Information Systems service request ticket/reporting system utilizing Microsoft SharePoint
• Lead the development of an Information Systems Events and Outage tracking/reporting system utilizing Microsoft SharePoint to identify trends and provide statistics to track key metrics for presentation to the Information Management Committee
• Presented EMR implementation topics at National conventions
• Lead the implementation and conversion of SharePoint 2010 and SharePoint 2013
• Established key processes for Information Systems Daily Operations monitoring
• Oversaw the day to day activities of a 3 person Application Team. Met weekly with the team to review tasks.
• Contribute to staff yearly performance appraisals and develop staff yearly goals
• Lead a multi-disciplinary clinical team in the implementation of a Clinical Documentation System (Harris Corp. Patient Charting) and Document Imaging System (Nuance CiIntegrity 360) converted from a paper system
• Work with end users to develop specifications for reports and application enhancements
• Lead a multi-disciplinary clinical team in the conversion and implementation of a Patient Scheduling System (WellSky AppointmentsEverywhere)
• Lead a multi-disciplinary clinical team in the implementation and conversion of an electronic Clinical Documentation System (Harris Corp Patient Charting to Cerner Soarian Clinicals)
• Developed departmental policies and procedures
• Work with end users to identify requirements to accomplish end user objectives and provide solutions based upon system features/limitations
• Liaison between end user and vendor. Communicate system issues to vendors and follow through until resolution
• Attended in-house Leadership skill building sessions

AppointmentsEverywherethly reporting processes. UPMCRh

• Participated in the development, testing, and training of a windows based clinical documentation system.
• Responsible for documenting report production and processes for the I/S department and end users.
• Created reports/ interfaces that met user requirements accessing an Oracle database using SQL
• Created application reports using Affinity Query
• Utilize Microsoft Access, Crystal Reports, Excel and WORD in report writing
• Developed a Marketing database (Kitchen Options) and Training database (UPMCRh) utilizing Microsoft Access.
• Troubleshot and resolved problems with programs and systems.