it supervisor resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Network & Systems Administration
  • Systems Security & Disaster Recovery Planning
  • Testing/Scripting/Documentation
  • User Training and Support
  • Software/Systems Implementations
  • Data/Business/Systems Analysis
  • Data Flow & Process Mapping
  • SQL Queries & Reporting
  • Database Management
  • Technology
  • Applications and Tools - Microsoft Exchange, Salesforce, Halogen, ADP Payroll, SharePoint, iTMS, Alert Software, Microsoft Dynamics GP, VMware vSphere, SQL Server 2005/2012, SSRS, IIS, Active Directory, DNS, DHCP, Microsoft Office, Access, Visio, Project, QuoteWerks, Archibus, Crystal Reports, Survey Monkey
  • Hardware - Mitel Phone System, SonicWALL Firewall, Unifi Access Point, Dell Blade Servers, EMC
Technical Skills
Work Experience
IT Supervisor, 11/2008 to Present
Nucor CorporationRockledge, FL,
  • Provides leadership, direction and focus on overall IT support strategy.
  • Plans, directs, and coordinates technology-related activities to ensure that goals or objectives are accomplished within prescribed time frame and budget.
  • Coaches and promotes staff development through strong leadership, report interpretation and direction.
  • Develops and enforces "best practices" and standard operating procedures (SOPs) within all operations.
  • Achievement Highlights Led project to combine five CMMS systems used by different divisions into one system to be used throughout the company.
  • Included system design, process workflow, new process creation, data cleanup, and user training.
  • Main contact for Reporting and Data analysis - created and maintained hundreds of reports that were used for KPI reporting, cost analysis, contract evaluations, RFP, error tracking, and day to day operations.
  • Led project to rebuild network and server environment, moving from a physical to a virtual environment.
  • Included projects for new domain controller, switches, firewall, phone system replacement (Mitel), and ISP.
  • Setup facility and equipment disaster recovery plan including a switch to offsite backup with instant recovery options.
  • Consolidated and negotiated savings with IT vendors reducing costs with ISP, cellular, backup, recovery, and new equipment purchases.
  • Database administrator - Maintain and optimize MS SQL server databases.
  • Included adding indexes, creating/modifying triggers and stored procedures, and optimizing queries/views.
  • Main IT contact for customer relations - Includes onsite visits for meetings, RFP and sales presentations.
Technical Support/Help Desk, 05/2006 to 10/2008
Modern Medical SystemsCity, STATE,
  • Assisted with technical responsibilities of IT related projects, developed reports, investigated and resolved software/hardware problems of computer users.
  • Performed information systems administrative procedures and maintained documentation covering functional areas including data control, applications training, data coordination and scheduling, data security administration.
  • Network administrator - worked with firewall, switches and servers to maintain intranet and troubleshoot issues.
  • Domain administrator - created and managed accounts for employees including domain, e-mail and assorted programs.
  • Help desk - main help desk contact managing all open calls.
  • Achievement Highlights Helped plan and assisted in e-mail migration from local pop server to hosted Microsoft Exchange service.
  • Helped plan and assisted in accounting system migration from MAS 200 to Microsoft Dynamics GP.
  • Key member in project to replace CMMS systems, including testing and evaluating multiple software packages.
  • Developed method to track and inventory all IT equipment throughout the company.
  • CMMS administrator (iTMS/Alert Software) - Supported users as main contact and administrator.
  • Was responsible for data imports, system changes, software updates, and training employees.
Education and Training
Bachelor of Science: , Expected in 2006 to York College of Pennsylvania - ,
B.S: Information Systems & Product Development Business Administration, Expected in to - ,
Information Systems & Product Development Business Administration
accounting system, Active Directory, administrative, ADP Payroll, backup, budget, Hardware, Network & Systems, controller, cost analysis, Crystal Reports, customer relations, Data analysis, Database administrator, databases, Database Management, Dell, DHCP, direction, Disaster Recovery Planning, disaster recovery, Documentation, DNS, e-mail, training employees, Firewall, focus, frame, functional, Help desk, IIS, information systems, ISP, interpretation, inventory, IT support, leadership, managing, meetings, Access, Microsoft Dynamics, Microsoft Exchange, Microsoft Office, SharePoint, migration, Network administrator, network, Phone System, presentations, reporting, RFP, sales, scheduling, Servers, Scripting, MS SQL server, SQL, SQL Server, staff development, strategy, switches, switch, system design, Systems Analysis, User Training, troubleshoot, Visio, workflow

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Resume Overview

School Attended

  • York College of Pennsylvania

Job Titles Held:

  • IT Supervisor
  • Technical Support/Help Desk


  • Bachelor of Science
  • B.S

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