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IT Student Programmer Resume Example

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IT STUDENT PROGRAMMER
Summary
Current first year graduate student in MIS with a GPA of 3.8. *Three years of IT experience spanning across DevOps, infrastructure support and application development. *Excellent strategist with a passion to learn new technologies. *Hard working, motivated and dedicated with proficiency to work independently and in a team environment with multiple stakeholders, both onshore and offshore. *Passionate about finding opportunities to re-engineer the existing processes and come up with strategies to improve and define them.
Skills
Technologies Ruby on Rails, Core Java, C++, JavaScript, Python, CSS, HTML, XML, JSON, LDAP GUI Tools: HP Service Management suite, ServiceNow ITSM(Dublin-Helsinki), MS Office, AWS, MySQL, RubyMine, Heroku, GitHub, Applink CLIP
Experience
08/2016 to Current
IT Student ProgrammerCompany Name
  • Technologies: Ruby on Rails, JavaScript, JQuery, HTML, CSS, Amazon S3, Elastic Beanstalk, GitHub, MySQL.
  • Developed a fully dynamic invoice management system for the accounting departments of Texas A&M university using Ruby on Rails on AWS platform which includes a front-end web application backed by elastic auto load-balancing server hardware and redundant MySQL databases.
  • Design and full stack development of employee accounts routing system on Ruby on Rails for managing the entire lifecycle of student worker positions, resulting in 30% reduction in manual work.
  • Driving meetings with the various Texas A&M departments to understand the different user requirements and redesigning the existing systems to meet them Business & Technology Delivery Analyst/Accenture Services Pvt.
  • Ltd April'15 - May'16 Technologies: ServiceNow, HP Operations Manager, AppLink CLIP, JavaScript, XML, SOAP, REST, LDAP, DB2.
  • Developed a network monitoring and performance management architecture for monitoring around 35,000 network gears leading to reduction in client's infrastructure overheads by 25%.
  • Integration of event management system (HP Operations Manager) with IT Service Management system (ServiceNow) using REST and SOAP protocols for event based ticket generation and auto reconciliation of over 2000 incidents per day, leading to considerable reduction in manual workload.
  • Assist with the deployment and testing of future ITSM tools and releases and participating in functional reviews and testing and developing proof of concepts to be showcased to the clients.
  • Sprint management, co-ordination and work with offshore/onshore technical teams for smoother and successful IT transition & transformation.
11/2014 to 03/2015
IT Operations AnalystCompany Name
  • Technologies: ServiceNow, JavaScript, Jelly Script, HTML, CSS.
  • Developed and deployed ITSM (IT Service Management) systems using Agile and Scrum methodologies.
  • Developed configuration and demand management platforms using JavaScript, Jelly Script and CSS to forecast (predict), plan and manage the client's products and services.
  • Migrated client's existing legacy solution to ServiceNow ITSM; proficient handover of final product.
  • Creating documents like IQ/OQ (Installation Qualification and Operation Qualification), Installation Checklist, Migration Instruction, IT compliance and SCS (Security Configuration Standard) documents.
07/2013 to 10/2014
Integration SpecialistCompany Name
HP Service Manager
  • Developed and managed integrations between ITSM tools using XML, SOAP, REST and JavaScript.
  • Implementing Information Technology Infrastructure Library (ITIL) processes like incident, change, problem, configuration and service request management using workflows, SOAP & REST web services and business rules (JavaScript).
  • Conducted demonstrations and presentations to prospective clients which resulted in the project landing, multiple client opportunities.
  • Creating and updating various functional and interface specification documents such as wireframes, data label management table (DLMT), onboarding, common data model(CDM) and business process model (BPM).
Education and Training
May 2018
Master of Science: Management Information SystemsMays Business School, Texas A&M University College － City, StateManagement Information Systems 3.8/4.0
December 2013
Bachelor of Technology: Electrical and ElectronicsNational Institute of Technology (NIT) － CityIndiaElectrical and Electronics 3.7/ 4.0
Certifications
Java Core2EE, ServiceNow System Administration, ServiceNow implementation, ITIL Foundation V3, BCS ISEB Business Analyst, Business Technology Analyst School(Accenture)
Skills
accounting, Agile, Analyst, Business Analyst, business process, C++, hardware, CSS, client, clients, databases, Delivery, Driving, event management, XML, functional, GUI, HP, HTML, DB2, Information Technology, Instruction, IQ, ISEB, ITIL, Java, JavaScript, JQuery, JSON, LDAP, managing, meetings, MS Office, 2000, Migration, MySQL, network, OQ, performance management, predict, presentations, processes, protocols, Python, routing, Scrum, Script, SOAP, specification, System Administration
Additional Information
  • HONORS & AWARDS Numero Uno Award, Accenture Services Pvt Ltd. *Contribution to Delivery Excellence and key sense of accountability and ownership for the processes that impact quality, delivery timelines and service level metrics WorkSmart Award, Accenture Services Pvt Ltd. *Productivity Improvement through reuse of technology and industry assets University Delegate (NIT Calicut) to participate in NIT Conclave *National consortium of students collaborating to uproot the most common social and technical problems
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Resume Overview

School Attended

  • Mays Business School, Texas A&M University College
  • National Institute of Technology (NIT)

Job Titles Held:

  • IT Student Programmer
  • IT Operations Analyst
  • Integration Specialist
  • HP Service Manager

Degrees

  • Master of Science : Management Information Systems
    Bachelor of Technology : Electrical and Electronics

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