Client-focused IT Manager with over 23 years of providing solutions to faculty and Students. Solid understanding of Windows and MAC operating systems. Systems administrator with over 15 years of experience. Areas of expertise include Diagnose and resolve IT-related hardware and software issues. Worked outside of the standard business hours as necessary to maintain a high customer satisfaction rating. Wrote security policy and procedures following senior management guidelines. Provided vision for network and network and security systems technology direction, modernization, and continuous process improvement. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Skilled leader and problem-solver with 23-year record of success overseeing IT work. Excellent maintenance and repair abilities demonstrated in and educational setting. Resourceful in coordinating supplies and personnel to meet any need. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all Academic Computing and Media service department staff.
Microsoft Certified Professional (MCP) CompTIA Security+ certification Microsoft Certified Systems Engineer CompTIA A+ Certified Technician CISOA Certified
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