it senior manager integrated supply chain resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Forward-thinking IT professional adept at driving team performance and results. Skilled at identifying optimal tactics for motivating teams. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Ability to break down highly complex issues into digestible pieces, driving solutions
  • Methodical, high quality execution
  • Cross-functional team leadership with excellent communication
  • Contract management with influence and negotiation
  • Budget oversight with financial management and reporting
  • Issue and conflict resolution
IT Senior Manager, Integrated Supply Chain, 03/2015 to Current
Sazerac CompanyBloomington, IL,
  • Day to day support for North American Region SAP Manufacturing (PP, PE, MM, MH, QM, WM, FI) and Order to Cash Supply Chain (SD, MM) processes for $12B revenue in finished goods and service parts - supporting the trade customer experience team(s) regarding order management and fulfillment.
  • Created/implemented an ABAP Center of Excellence to enhance skill sets and drive governance of quality code deployment, reducing production defects due to low quality code by ~99%, utilizing applications such as ServiceNow and LiveCompare for code review and code quality.
  • Agile transformation (from waterfall) - Scrum Master for Whirlpool Home Delivery Experience program, delivering a seamless end to end customer experience. Procured scrum training for ~100 people for Scrum Master and Product Owner certification.
  • DevOps - transformed SAP Manufacturing and SAP EWM AMS model from SLA based to staff augmentation DevOps utilizing the Scrum framework resulting in $650k annual savings and 20% reduction in ticket volume.
  • Project lead for SAP Ariba Supply Chain Collaboration cloud implementation for Direct Materials - co-innovation with SAP with very complex business scenarios; $6B annual spend processed through the system resulting in risk avoidance of aging unsupported legacy platform supporting 14 North American manufacturing plants with no disruption.
  • Project lead for Business Suite on HANA cloud migration of ECC and CRM as well as upgrades for Vertex and Vistex and integration with 86 different applications. Managed a $10M portfolio over 18 months; part of cloud first strategy and resulted in $2.8M cost takeout. Led cross functional team comprised of all business and IT areas for the North American Region (US, Canada, Mexico) as well as 17 different vendor partners.
  • Program lead for Esker Deliveryware 5.0 upgrade and migration to Esker On Demand cloud solution - deploying Esker standard solution via web services as well as SAP inbound and outbound faxing. Supports cloud first strategy, eliminates risky unsupported on-premise service/hardware as well as $150k annual cost takeout with the ability to bring more customers to the solution.
  • Implemented Neptune Planet 8 runtime solution in SAP ECC for development of UI5 applications (Fiori-like) resulting in 5x faster deployment cycles and less complexity with simple and intuitive transactions with faster/real-time response.
IT Manager, Integrated Supply Chain, 05/2013 to 02/2015
Whirlpool CorporationCity, STATE,
  • Led a 12 member team focused on SAP Order to Cash processes (SD, MM, FI/CO) supporting development, integration, testing, and deployment.
  • Order to cash team lead for consolidation of SAP Service Parts instance into SAP Finished goods instance, resulting in $1.5M cost takeout and better support model. Ensured the right resources from my team were engaged at the right time to deliver the project.
  • Implemented Innowera Process Runner for process automation in Trade Customer Support Order management teams, driving better efficiency and quality of order placement.
Shared Services Manager, 08/1999 to 04/2013
Whirlpool CorporationCity, STATE,
  • Managed a team of 23 business users performing Accounts Receivable, Cash Application, Claims Processing, Customer Master, Merchant Services and Business Process support.
  • Brought in multiple automations to drive efficiency and accuracy of data governance and quality.
  • Defined and documented SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Project lead for Maytag system integration for both finished goods and parts and service
  • Evaluated employee job performance and motivated staff to improve productivity.
Education and Training
MBA: Information Technology, Expected in 04/2014
Western Michigan University - Kalamazoo, MI
Bachelor of Science: Organizational Management, Expected in 12/2008
Tusculum College - Knoxville, TN,

Certified ScrumMaster (CSM)

Scrum Alliance Expires Sep 2021

Credential ID 1122346

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Resume Overview

School Attended

  • Western Michigan University
  • Tusculum College

Job Titles Held:

  • IT Senior Manager, Integrated Supply Chain
  • IT Manager, Integrated Supply Chain
  • Shared Services Manager


  • MBA
  • Bachelor of Science

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