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IT Senior Business Intelligence Manager Resume Example

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IT SENIOR BUSINESS INTELLIGENCE MANAGER
Experience
IT Senior Business Intelligence Manager
January 2014 to CurrentAetna Inc.
  • Lead technical transformational program.
  • Legacy systems needed to be revolutionized.
  • Assumed evaluation and procurement of technologies to meet enterprise business strategy requirements.
  • Established data infrastructure to support movement from legacy to the modern ecosystem.
  • Increased productivity by 50%.
  • Determined a Director was manually compiling patient information.
  • Developed and implemented a user interface to support data entry and retrieval of information.
  • New system improved productivity of senior management and reduced patient information retrieval time by 60%.
  • Boosted productivity of 50 employees by 25%.
  • Analyzed the productivity of employees and found a gap in understanding the software vs.
  • productivity goals.
  • Led a cross-functional team to construct a training plan to increase employee software understanding.
  • Trained 50 associates across the entire corporation.
  • the largest supplemental insurance company in America.
  • Capitalize on the opportunity to lead forward-thinking evaluation, implementation, and management of data platform technologies and tools to support the Enterprise inclusive of EIB, MDM, EDP, and EBIRA.
  • Direct Data Management Office (DMO) efforts as related to data and information architecture, implementation, and execution in Aflac's system.
  • Research and implement emerging technologies for DMO, co-develop training plans and strategies for DMO initiatives, and allocate DMO labor and physical resources and budgets.
  • Serve as Agile Product Owner for the DMO.
  • Spearhead strategic business planning and decision-making at the program level, and direct program-level initiatives by overseeing managers, supervisors, consultants, and professional staff.
  • Collaborate among transformational leadership and execution teams to develop integrated IT plans, including analyzing new emerging technologies and translating implications into effective IT strategy for multiple units.
  • Cost-effectively negotiate complex contracts and manage vendor relationships to maximize business value.
  • Develop and execute SOWs regarding data platforms and data appliance acquisitions to provide enterprise solutions to increase business value and institutionalize operational integrity and efficiency for Aflac's information ecosystem.
  • Manage procurement requests via Ariba.
  • Deliver weekly technical synch updates to data directors, information architect, and technical managers.
  • Defined procedures to monitor SLAs for data and report availability.
  • Established and maintained key roadmaps and release schedules for DMO.
  • Liaison among executives to provide valuable data management recommendations.
  • Drove improvements in data architecture, tools, and processes for enhanced delivery.
  • Cost-effectively allocated resources and led development and delivery of IT user training.
  • Increased revenue and profits via technologies to enable streamlined Enterprise business.
  • Led development and implementation of integrated IT efforts to support business strategies.
  • Profitably integrated high-quality, low-cost services across multiple businesses and customers.
  • Established processes to measure and manage data quality with a focus on automated solutions.
  • Participated in business value and program-level planning sessions for EIB, MDM, EDP, BI, and Analytics.
  • Designed and implemented Enterprise Data Strategy in collaboration with business and technical leaders.
IT Sales & Marketing Manager
January 2008 to January 2014
  • Maximized bottom-line performance by influencing and negotiating among leaders to promote results-generating release delivery activities per monthly IT release schedules.
  • Proactively built, coached, and mentored top-performing leadership, teams, and consultants; staffed projects and supported project transitions; and strengthened the bench via training, consistent feedback, and bi-weekly 1:1 meetings to discuss areas requiring improvement.
  • Ensured team adhered to weekly system time entries, case approvals, and escalations.
  • Delivered assistance for Program / Project Managers for technical initiatives directly impacting application support.
  • Increased revenue and profits by establishing technology roadmaps in collaboration with leadership to perform upgrades and / or hardware acquisitions.
  • Led business planning via profile estimates for Application Services to initiate project approvals for strategic initiatives.
  • Built Microsoft relationships to maximize Aflac's value of services for CRM products and toolsets.
  • Established team's vision and enforced mission statement based on organization's strategic 4 pillars.
  • Collaborated with business leaders to determine appropriate SLAs for supported applications' uptime.
  • Improved business processes and data quality by providing technical solutions, including CRM platforms.
  • Launched monthly usage and growth metrics to provide visibility on system usage and health of applications.
Senior Application Developer
January 2006 to January 2008
  • Utilized broad scope of industry knowledge toward developing, documenting, and incorporating Business Objects security model to facilitate user provisioning and user management, including handling all facets of Business Objects administration.
  • Established and managed SLAs on system availability and uptime for systems supported by BI and reporting teams.
  • Coordinated and managed designs, data mappings, code reviews, development, and implementation of Marketing Reporting Solution (MRS) Contest and Enterprise Self-Service projects, including designing PMR logical models to support construction of new PMR dimensions and fact tables for Enterprise Data Warehousing projects.
  • Led the successful upgrade of Business Objects to XIR2 and other implemented BO applications.
  • Endorsed and enforced proper change management releases following SDLC for project elevations.
  • Continually fostered team members' growth and knowledge of data warehouse concepts and design.
  • Established core data infrastructure in collaboration with Database Administrators and Technical Leads.
  • Achieved on-time implementation of high-priority IRs and SCRs via exemplary end user customer support.
  • Spherion, staffing leader placing the right people in the right job.
Senior Data Warehouse Analyst
January 2003 to January 2006
  • Contributed sharp analytical abilities toward developing organizational data architecture and data management practices, including constructing Enterprise Conceptual Data Model per business requirements and input, as well as constructing conformed dimensions, facts, and data marts following Kimball data modeling methodology.
  • Developed multiple data marts from conception to completion, and as well as standards and template to create data dictionaries, data diagrams, process flows, and other documentation.
  • Developed and led key data warehouse projects and plans.
  • Successfully led several data warehouse project implementations.
  • Delivered robust scalable architecture to meet strategic business objectives.
  • Trained and mentored a 3-member team on dimensional modeling concepts and standards.
  • Converted Enterprise Conceptual Data Model into logical and physical data models using Erwin.
  • Collaborated with Database Administrators to establish best practices for maintenance and sustainability.
Work History
January 2014 to Current
January 2008 to January 2014
January 2006 to January 2008
January 2003 to January 2006
Education
M.S : Management Information Technology ManagementCOLORADO TECHNICAL UNIVERSITYGPA: 4.0
B.S : Computer Information SystemsSTRAYER UNIVERSITYGPA: 3.9
B.B.A : Business Management, EconomicsJAMES MADISON UNIVERSITYGPA: 3.5
Certified Scrum Master Colorado Technical University Certifications Data Management Networking & Telecommunications Project Management Systems Analysis & Integration Teradata Certificate of Training CDMP Associate - DAMA CDMP Practitioner (in progress 2 electives for completion); passed CDMP exam - DAMA
Summary
/ Senior BUSINESS INTELLIGENCE AND IT PROFESSIONAL Team Building / Teamwork / Multi-Business Unit Collaboration / Problem Solving / Verbal & Written Communication / Critical Thinking / Data Governance / Data Architecture / Data Modeling & Design / Data Integration & Interoperability / Reference & Master Data Management / Data Warehouse & Business Intelligence Management / Metadata Management / Data Quality / Big Data & Data Science /Program & Project Management / Data Analytics / Multimillion Dollar Budget Planning, Control & Management / Strategic Analysis & Planning / Key Resource Allocation Management / Vendor Negotiations & Management / Multi-Process Optimization Highly Accomplished Senior Manager who collaborates among multidisciplinary business units to seek data solutions using state-of-the-art technology (i.e. Hadoop, Teradata appliances, Tableau) and drive project success in alignment with the company's vision, value, and goals. High performant and visionary business intelligence / data professional with an exceptional ability to successfully lead the most difficult global business intelligence projects to profitable and productive conclusions. Manages day-to-day partnerships that improve business results by utilizing strategic analysis and self-designed solutions. Results driven leadership that brings successes faster than others. Aligns resources for exceptional productivity gains. Executive strengths include: Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above challenges to achieve winning outcomes, including quickly adapting to evolving scenarios and applying the latest industry practices and best-of-breed tool sets to promote a proven track record of on-time delivery. Excellent Communicator who develops synergistic relationships with cross-geographical executives, teams, and customers, and who leads peers by example with ethics and integrity while managing projects up to $3 million and budgets up to $5.6 million
Personal Information
https://www.linkedin.com/in/wendy-womack-m-s-118736a5/
Highlights
  • Appliances Databases Hadoop (Hortonworks 2.5) Teradata 2800 Series |
  • Microsoft SQL Server (2016, 2012, 2008 R2, 2000 / 2005, 7.x, DB2 8.x)
  • Microsoft Access (2010, 2000, 2003) Oracle (8, 9, 10) DB2 (QuestCentral)
  • Programming Languages T-SQL PL / SQL Unix Shell Scripting Perl Visual Basic Java C C++ .Net
  • Software VersionOne PowerCenter 10.x CRM (2011, 2013) Visio | BCP Client
  • SSIS SSAS SSRS Actuate Designer Pro Active Server Pages
  • Business Objects 4.x XIR2 Suite Cognos 8 Erwin | Tableau | Power BI
  • HTML 5 Microsoft Office Professional Suite (2000, 2003, 2007, 2010)
  • Microsoft Project People Tools Rational ClearQuest Rational ClearCase
  • Operating Systems Windows (2010, XP, 2003, 95 / 98) Linux
Skills
Appliances Databases Hadoop (Hortonworks 2.5) Teradata 2800 Series | Microsoft SQL Server (2016, 2012, 2008 R2, 2000 / 2005, 7.x, DB2 8.x) Microsoft Access (2010, 2000, 2003) Oracle (8, 9, 10) DB2 (QuestCentral) Programming Languages T-SQL PL / SQL Unix Shell Scripting Perl Visual Basic Java C C++ .Net Software VersionOne PowerCenter 10.x CRM (2011, 2013) Visio | BCP Client SSIS SSAS SSRS Actuate Designer Pro Active Server Pages Business Objects 4.x XIR2 Suite Cognos 8 Erwin | Tableau | Power BI HTML 5 Microsoft Office Professional Suite (2000, 2003, 2007, 2010) Microsoft Project People Tools Rational ClearQuest Rational ClearCase Operating Systems Windows (2010, XP, 2003, 95 / 98) Linux
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Resume Overview

School Attended

  • COLORADO TECHNICAL UNIVERSITY
  • STRAYER UNIVERSITY
  • JAMES MADISON UNIVERSITY

Job Titles Held:

  • IT Senior Business Intelligence Manager
  • IT Sales & Marketing Manager
  • Senior Application Developer
  • Senior Data Warehouse Analyst

Degrees

  • M.S : Management Information Technology Management
    B.S : Computer Information Systems
    B.B.A : Business Management, Economics
    Certified Scrum Master Colorado Technical University Certifications Data Management Networking & Telecommunications Project Management Systems Analysis & Integration Teradata Certificate of Training CDMP Associate - DAMA CDMP Practitioner (in progress 2 electives for completion); passed CDMP exam - DAMA

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