Livecareer-Resume

It Salesforce Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proactive customer service representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Skills
  • Office management
  • Documentation and reporting
  • Office administration
  • Technical Support
  • Bookkeeping
  • Sorting and labeling
  • Scheduling
  • Staff Management
  • Administrative support
  • Upbeat and Positive Personality
Work History
Customer Service Representative, 11/2016 to 04/2017
University Federal Credit UnionKyle, TX,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist, 05/2017 to 12/2018
Us Government Other Agencies And Independent OrganizationsMonticello, NY,
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted customers with opening accounts and signing up for new services.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
Kennel Assistant, 12/2018 to 06/2019
Fidelity National Information ServicesWest Deptford, NJ,
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
Housekeeper, 07/2019 to 01/2020
AIG InsuranceCity, STATE,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Brand Associate, 01/2020 to 07/2020
Company NameCity, State,
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Assisted with development and implementation of organization brand strategy.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.
Direct Care Worker, 01/2021 to 11/2021
Company NameCity, State,
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Evaluated client progress toward established annual and quarterly goals.
  • Monitored and assisted residents through individual service plans.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Documented vitals, behaviors and medications in client medical records.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
Education
Bachelor of Science: Clinical Psychology, Expected in
Georgia State University - Atlanta, GA
GPA:
Certifications
  • CNA - Certified Nurse Assistant

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Georgia State University
Job Titles Held:
  • Customer Service Representative
  • Customer Service Specialist
  • Kennel Assistant
  • Housekeeper
  • Brand Associate
  • Direct Care Worker
Degrees
  • Bachelor of Science