It Salesforce Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proactive customer service representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

  • Office management
  • Documentation and reporting
  • Office administration
  • Technical Support
  • Bookkeeping
  • Sorting and labeling
  • Scheduling
  • Staff Management
  • Administrative support
  • Upbeat and Positive Personality
Work History
Customer Service Representative, 11/2016 to 04/2017
University Federal Credit UnionKyle, TX,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist, 05/2017 to 12/2018
Us Government Other Agencies And Independent OrganizationsMonticello, NY,
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted customers with opening accounts and signing up for new services.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
Kennel Assistant, 12/2018 to 06/2019
Fidelity National Information ServicesWest Deptford, NJ,
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
Housekeeper, 07/2019 to 01/2020
AIG InsuranceCity, STATE,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Brand Associate, 01/2020 to 07/2020
Company NameCity, State,
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Assisted with development and implementation of organization brand strategy.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.
Direct Care Worker, 01/2021 to 11/2021
Company NameCity, State,
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Evaluated client progress toward established annual and quarterly goals.
  • Monitored and assisted residents through individual service plans.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Documented vitals, behaviors and medications in client medical records.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
Bachelor of Science: Clinical Psychology, Expected in
Georgia State University - Atlanta, GA
  • CNA - Certified Nurse Assistant

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Resume Overview

School Attended
  • Georgia State University
Job Titles Held:
  • Customer Service Representative
  • Customer Service Specialist
  • Kennel Assistant
  • Housekeeper
  • Brand Associate
  • Direct Care Worker
  • Bachelor of Science