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A trusted advisor with over 15 years of experience in creating and delivering project success to Telecommunications and P&C Insurance management customers. Expert at providing business value.
2021 AI: Implications for Business Strategy, MIT Sloan + CSAIL
2020 Project Management Professional (PMP) - # 2895417
2020 Cybersecurity Audit - Isaca
2016 Certified Information Systems Auditor (CISA) - #16128671
2016 Masters- Business Analysis, Auburn University
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Ianuly Talent Accelerators – New York, NY,
Responsibilities:
- Manages all phases of projects and related resources across SDLC lifecycle (Agile/Waterfall). Creates software and process solutions for business problems.
- Tech Domains: Software, Controls, PCI, SOC2, AWS, Networks, Security.
Achievements:
- Designed and managed SDLC of leak-free Finance application that reduces credit cost by $3 million annually.
- Cloned company expert to create and managed SDLC of nearly autonomous phone line end dating system that has done work of 375 FTE experts over 7 years, saving $22 million.
- Wrote high-level plan that explained system framework necessary to reach and support $2 billion annual revenue. Presented to COO.
- Created automated solution to 3 year old backlog problem which resulted in one-time revenue gain of $2.5 million and $600,000 annually.
- Managed successful Frontier to Ziply Fiber cutover to ensure that POTS, Broadband and Repair services moved to new carrier without incident.
- Delivered better Sales to Billing data for CEO via Salesforce/Ops integrations.
- Managed successful POTS transition from Lumen's IMA to EASE platform.
Bank Ozk – Lewisville, TX,
Responsibilities:
- Grow and improve customer businesses involved with child support insurance intercept.
Achievements:
- Maintained client's multi-million revenue stream through continued trade association commitment.
- Expanded state participation by 10% and insurer participation by 5%.
- Created and presented $400 million Medicare Intercept alternative to interested legislative and government parties.
Amica Insurance – City, STATE,
Responsibilities:
- Responsible for state compliance issues for 1000 person division.
Achievements:
- Implemented new licensing policy which effectively eliminated compliance risk while meeting intent of existing laws.
- Improved disaster recovery planning at division and corporate levels to reflect more realistic and efficient use of available resources.
- Evaluated vendor relationships using data analysis to question traditional assumptions and pricing. Results used in negotiations.
- Member of Corporate Risk team. Created action plans and oversaw adoption of new processes, controls and compliance activities by division's control owners.
Amica Insurance – City, STATE,
Responsibilities:
- Responsible for Web Operations. Managed team of 40.
Achievements:
- Increased web projects completed by 200%.
- Created Child Support Insurance Intercept solution. States have collected $2 billion through 2020. Industry avoided liability and inefficiencies.
- Grew online accounts by 250% and online payments by 100%.
- Expanded online quotes by 10% and 15% (Home/Auto).
University of Richmond - Richmond, VA
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Job Titles Held:
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- Claims Officer
- IT Officer
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- Bachelor of Science
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