it project manager scrum master resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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➢ Over 7.5+ years of experience in the IT Industry with strong emphasis on Project Management, Planning, Execution, Implementation & Quality Assurance, Testing and Troubleshooting in a variety of challenging environments and multiple domains.
➢ Design, Implementation and Documentation of Project Plan & strategy for various applications & conducted testing during various stages of development of the applications.
➢ Led core scrum process and coach the team on foundation and advanced agile concepts such as the daily stand up, backlog grooming, sprint planning, retrospectives, user story using JIRA.
➢ Reviewed, evaluated, formulated and executed project plans, schedules and budgets for small to mid-size IT and organizational projects.
➢ Collaborated within a Scrum Team, Product Owner, Sponsors, Stakeholders, 3rd party vendors to establish and manage an effective project approach to achieve the desired outcome.
➢ Extensive knowledge of software development life cycle (SDLC), software testing life cycle (STLC), QA methodology & worked in SDLC Methodologies like Agile and Waterfall.
➢ Expertise includes Project Management from initiation, planning, execution, controlling and closing using project management tools like Confluence, Share point, JIRA and MS Project Plan.
➢ Extensive experience working with E-commerce applications & Database projects and Content Management- SDL Tridion.

➢ Extensive knowledge of testing and debugging GUI and Multi-Applications environment using Quality Center, Clear Quest, Test Track PRO, Charles Proxy, Splunk.
➢ Extensively involved in the preparation of Status reports, matrix, Risk analysis, scheduling estimates, timelines and milestones, setting priorities and determining scope and limitations of tests.
➢ Experience with Splunk to review server logs to troubleshoot.
➢ Experience with version control system SharePoint & maintained several project dashboards.
➢ Experience working with various Oracle ATG based applications ACC & CSC.
➢ Expertise in formulation of Test Plan, Test Procedures and Test Metrics, Test scripts, Requirement Trace-ability Matrix & analyzing Test Status Reports, Defect Report, Daily Status Report.
➢ Involved extensively in System, Integration, Functional, User Acceptance, Database Testing and Regression Testing.
➢ Extensive experience in managing multiple projects in various stages.
➢ Conducted User Acceptance Testing and supported implementation manager in roll out of certified products.
➢ Conducted daily bug/defect SCRUM to update the development team and Project manager and organized weekly Project Status and Task Review meetings with stack-holders & sync-up meetings with offshore teams.

➢ Managed offshore team in daily activities, scheduled Testing and Project daily status reports.
➢ Ensured all corporate and industry standards maintained throughout complete test process.
➢ Trained new hires, monitored performance and delivered staff evaluation.
➢ Able to learn new business areas and new applications on-the-job & adaptable to any new Technologies and Business environment.

➢ Excellent communication, interpersonal and analytical skills with proven ability to work efficiently in both independent and team work environments.


✓ Project Management

✓ Practice Management

✓ Relationship Development

✓ Accounts Reconciliation
✓ Software Management

✓ Scrum Processes
✓ Project Requirements
✓ Document Management

✓ Timeline Management

✓ Cost Management

✓ Policy Implementation
✓ Network Administration
✓ Expense Reporting
✓ Design Management
✓ Client / Staff Training
✓ Mechanical Recoveries
✓ Resource Management
✓ Time Sheet Processing

✓ Risk Management

✓ Task Estimation

IT Project Manager / Scrum Master, 11/2017 - 06/2020
Ecr Software Corporation Boone, NC,

➢ Assisted in integration of external SOAP web services by understanding the WSDL document of consumer reporting agencies.

➢ Facilitated, Servant Lead, Coached and trained all the Scrum ceremonies like Daily scrum, sprint planning, Product Backlog Grooming Sprint review and Sprint Retrospective.

➢ Involved in creating a web Service Level Agreement (SLA) between the organization and consumer reporting agencies.

➢ Designed the crystal reports interface and assisted in automating weekly reports based on the client requirements.

➢ Assisted the product owner in converting high level requirements features into small user stories.

➢ Facilitated team for playing Planning Poker to help team define story points for the user stories during the sprint planning session.

➢ Extensively applied the best use of JIRA'S features in keeping the track of User Stories, Tasks and progress of the work through tracking the Velocity and Capacity of the team also constantly monitored Burn Down and Burn Up Charts for evaluation.

➢ Worked with Product Owner on artifacts Such as Product Backlog, Spring Backlog, Sprint and Release Burnup/Burndown charts.

➢ Played a pivotal role in setting up Acceptance Criteria, creating test plans, recording test result for all the user stories.

➢ Helped in improving process efficiency and process enhancements through retrospective meetings.
➢ Make sure the team is aware of project, deadline, create all the required access to infrastructure.

➢ Make sure to have enough resource allocation to execute project within deadline.
➢ Create a project plan and development plan.
➢ Make sure team has enough documents for references in Confluence.
➢ Set up multiple meetings with Business owners and update the project status.
➢ Make sure team is performing in alignment with project plan.
➢ Coordinate with data suppliers - third party vendors and make sure they execute the project in alignment with our project plan.
➢ Assign major part of development work for offshore resource as part of cost saving strategy.
➢ Make sure stories are groomed, team has enough documents in confluence, prepare Definition of Ready, take consensus of product owners to start the sprint.
➢ Conduct sprint planning, create agenda, prioritize and estimate the stories (with development team), plan what needs to be done within the sprint, update the same in JIRA and assign the tasks.
➢ Conduct daily scrum calls, make sure it is time boxed and only the development team gets to talk.
➢ Conduct other meetings with offshore resource and sort out any kinds of doubts and confusions.

➢ Conduct sprint review/demo to show the increment to business and product owners.
➢ Conduct a retrospective to discuss the mistakes and identify performance measures.

➢ Take complete responsibility of sprint success/failure and keep the team collaborated.

Scrum Master / Project Manager, 10/2015 - 09/2017
Fidelity National Information Services San Juan, PR,

➢ Worked with cross-functional teams in an Agile- Scrum environment.
➢ Conduct standup on daily basis and help team to overcome impediments as a top priority and ensure relevant team members meet to overcome impediments before doing regular work.

➢ Engaged in agile program management and created product concepts based on the organization's strategy.
➢ Audit sprint metrics and convey all the data to Product Management teams.
➢ Rendered hands-on supervision and mentorship to a team which was entirely new to Agile Scrum methodology.
➢ Successfully met the goal of managing a project outside the area of technical expertise.
➢ Scheduled releases and kept track of development status, inspected and adapted with the team to constantly improve performance and responsiveness.
➢ Introduced Hand-shake meeting to facilitate effective transition of work between on-shore and off-shore team members.
➢ Facilitated daily standup meetings and multiple meetings for the development teams.
➢ Facilitated product backlog refinement meetings for the product owner to refine and prioritize the stories.
➢ Conducted Sprint planning A and Sprint Planning B meetings for better understanding of the user acceptance criteria and proper planning of the sprint.
➢ Organized Sprint review meetings for appreciation of the developed product by product owners and other stakeholders.
➢ Helped the product owners to come up with set of stories for better understanding for estimation and development.
➢ Ensure (help) the Product Owner refines and prioritizes the backlog and ensure the product owner prepares a sprint goal.
➢ Met goal of addressing and resolving issues within 24 hours and managed the lifecycle of code development, from ideation to sprints to deployment.
➢ Facilitated and participated in almost every Scope lock meeting to finalize the Requirements and deliverables of each sprint.
➢ Communicated with other cross functional teams like Security, Networking and legal & compliance teams.
➢ Assisted in defect tracking and coordinated with developers to quickly resolve the defects associated with them.
➢ Provided support to offshore and onsite testing team in defect triaging, analyzing and help identifying the bugs.
➢ Ensured Scrum Framework is followed including the required meetings and artifacts, worked closely with the Product Owner to ensure product backlog and release plans are clear.
➢ Create project management documents using organization template and managed project status. Updating weekly status to higher management and maintaining project dashboard using JIRA tool for team.
➢ Create defect tracking using JIRA and reviewed them in subsequent iterations of the application development process.

Agile Scrum Master, 06/2014 - 07/2015
TD Bank City, STATE,

➢ Followed Agile and Scrum Methodology and to produce high quality software.
➢ Involved in assisting the Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
➢ Organized and facilitated sprint planning, stand-up meetings, reviews, retrospectives, release planning, software demos and other Scrum-related meetings.
➢ Coordinated and participated in weekly estimation meetings to provide high-level estimates (story points for backlog items).
➢ Worked with managers to identify cross-team dependencies and manage inter-team tasks.
➢ Collaborate with Product Owners for iteration grooming and planning to ensure the teams adhere to Scrum schedules using backlogs to bridge communication gaps during the development of technical solutions.
➢ Determined the teams' capacity (velocity).
➢ Teamed up with product owners to prioritize user stories.
➢ Assisted the team in successfully completing task on-time while resolving any impediments encountered by them.
➢ Resolved any impediments for the scrum team.
➢ Monitored the progress of projects and released the information to stakeholders.
➢ Used the burndown/burnup chart to monitor the teams work.
➢ Active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with clients.
➢ Established a more trusted and collaborative team environment where my team can bring up problems without the fear of being blamed or judged.

➢ Active participating in establishing and provide Vision of the term and gain consensus base on acceptance criteria.
➢ Actively Participated in the scrum of scrum meetings with program manager.
➢ Provided team guidance in adapting scrum practices.
➢ Helped transition the team from waterfall to agile.
➢ Ensured that the team followed scrum practices.
➢ Implemented techniques to keep the scrum ceremonies fun.
➢ Train team to understand the fundamentals of agile.
➢ Encouraged team to resolve impediments.

➢ Assisted the team to becoming a mature and self-organized team.

Manual Quality Assurance Tester, 07/2012 - 04/2014
Sprint Corp. City, STATE,

➢ Reported, Tracked and Managed Bug Reports in JIRA.
➢ Performed different types of testing such as Functional, Regression, Integration and System testing.
➢ Prepared Traceability Matrix for Test Coverage and review.
➢ Generated the detail reports of the Bugs, Pass-Fail report, Comparison Charts in JIRA.
➢ Worked with development teams back and forth until all the testing issues are resolved.
➢ Involved in the Quality Assurance Analysis and Testing of Information System followed by Agile and Waterfall.
➢ Created Test Plans, Test Cases and Test Strategies based on Business Requirements Documents, Business Rules and Design documents.
➢ Conducted Test cases/Test Plans, review meeting with project management team for approvals.
➢ Prepared Traceability Matrix to demonstrate the test coverage through requirement vs test scripts.
➢ Executed manual test cases, tracked and logged the defects using Quality Center.
➢ Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan.
➢ Performed Smoke and Functional testing on every build of the application.
➢ Performed Input validations, User interface validations, browser compatibility and navigation testing.
➢ Performed Backend testing to verify the data integrity by passing SQL Queries.
➢ Performed Defect reporting, Analyzing and Tracking using JIRA.
➢ Communicated with the development team and created periodical status reports (Bars, Charts and Graphs) using HP QC.
➢ Attended the daily Bug review meetings, weekly status meetings, walk-through meetings and interacted with Business Analysts and Developers to resolve Defects.
➢ Participated and initiated team meetings on a regular basis and involved in active discussion to improve the testing quality through piloting new processes.

Education and Training
Bachelor of Science: Computer Science, Expected in 2010
Comsats Institute of Information Technology - Pakistan,
Status -

• ITIL Certified
• Certified Scrum Master (CSM)
• PMP Qualifier PDUs completed. Pursuing Certification.


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Resume Overview

School Attended

  • Comsats Institute of Information Technology

Job Titles Held:

  • IT Project Manager / Scrum Master
  • Scrum Master / Project Manager
  • Agile Scrum Master
  • Manual Quality Assurance Tester


  • Bachelor of Science

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