it project manager scrum resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Innovative certified hybrid scrum master and project manager, with eight years plus of experience supporting projects and establishing effective solutions to meet business needs. Solid, persuasive, and excellent interpersonal communication skills. Liaise across the organization, and document project plans, benchmarks, and progress. Detail-oriented, proactive, and performance-focused professional, offering broad-based experience as a senior IT project manager & scrum master with servant leadership skills and a proven track record of successfully managing and delivering large and complex software development projects such as Digital payment applications, RPA, API, RDA for process-driven and AI, ML for data-driven. As a hybrid Scrum Master/Project Manager, who is skillful in facilitating, coordinating, managing, leading, delegating, overseeing, and acting as a servant leader for various projects/tasks such as application development, API integration, RPA for automation, ETL to extract, transform and load data from On-premise to assigned Cloud databases. The System Admin/infrastructure workstream for managing the physical/On-premise hardware that supports the systems, networks, and storage necessary for IT service delivery migrate to cloud. All this is done in a Water-Scrum-fall model. Passionate about building high-quality systems with software implementation best practices while leading and mentoring a team of developers more to that communicate with different stakeholders on all levels of an organization both technical and non-technical. Review incident tickets and ensure team members resolve tickets while providing information about related issues. Addressing and working with infrastructure analysts/system admins on overseeing system upgrades, software, hardware & various applications and researching new tools within a cloud computing system, or within an organization's facilities while managing large business and technology-based projects.

  • Soft skills
  • Servant leadership, conflict resolution, growth mindset, and change, Facilitation skills, teaching and coaching skills, negotiator, accountability, active listener, solid communication skills, Teamwork, interpersonal, decision making, strong work ethic, organization, relationship building, adaptability. Transparency, respect, openness, continual improvement process
  • Hard skills & technical skills/Understanding
  • Goal setting, setting priorities, writing, and analyzing requirements (user stories, use cases, exceptions, quality attributes, interfaces), Release planning, Project planning, Project coordinator, Stakeholder management, Estimation, Risk management, Digital retailing, Communication and expectation-setting with stakeholders, Schedule creation (dependencies, resource leveling), Negotiation, tracking, project status and metrics, Configuration management, Create, allocate, and manage, Agile leadership, Kanban, Innovation, Test Automation, AWS cloud, REST Web APIs/services, Open API, JSON, Workflow Administration
  • Tools, software & Technologies
  • Work management tools:
  • Asana, Trello, Jira, Rally, Azure devops Smart sheet, Kanban boards, Microsoft Project, Dropbox, Share drive, Mural, PM tools including Visio, MS Project, Excel, Word, and PowerPoint, spreadsheet
  • Communication tools: email, chat, and video conferencing software, Slack, Skype, Microsoft teams.
01/2022 to Current
  • Engaging with multiple business stakeholders to ensure all product needs are captured and Liaise between stakeholders and the project team to determine the impact of proposed business changes
  • Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standup, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning for API integration
  • Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria
  • Help team members work more effectively by skillfully removing obstacles and distractions that may impede the team from meeting goals
  • Maintain open lines of communication with business lines at the PMO level, alliance partners, vendors, internal and external contacts and customers to engender awareness of trends, competitive opportunities etc
  • Oversee into the test and enablement of new features added to Toyota pay application and other commercial and enterprise payments space
  • Lead and facilitate cross-functional internal teams (including Mastercard Product, Engineering, Support & Operations) with external Gateway contacts in the development of business requirements to enhance product
  • Identifies, research, and analyze production problems develop solutions, and resolves problems
  • Planning, scheduling, tracking/monitoring, maintaining ADO Dashboards with project statuses, issue/risk and updating raid logs
  • Provide daily, weekly and monthly updates on project status to Leadership
  • Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
  • Ensures engineering team has needed information on endpoints, inputs and outputs
  • Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g
  • Regulatory, legal, technology, competitive, technology environment etc
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
06/2014 to 01/2020
  • Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work increasing the average time to deliver new features
  • Worked closely with product management and technical stakeholders to clarify the details/requirements of each banking project
  • Implemented agile methodologies using a scrum framework throughout the organization
  • Facilitated Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
  • Worked with the product owners to come up with the set of user stories with the done criterion, clearly defined
  • Execute cloud automation strategy for enterprise applications and application components
  • Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
  • Monitor burndown charts, track progress and maintain velocity statistics using Jira
  • Acted as a servant-leader to core team members with regards to all facets of the Agile/ Scrum framework
  • Supported the project team through training to help enhance their understanding of the agile methodology, PMO tools, and PMO processes
  • Monitored day-to-day activities of the development teams and communicated with stakeholders to resolve any issue in a timely fashion
  • Managed internal and off-site teams, leadership progress, and status presentation
01/2020 to 12/2019
  • Facilitate grooming meetings, daily standup, product backlog, sprint planning, Sprint review & sprint retrospective meetings intended to help us work efficiently and closely together, as well as to improve our knowledge and become more effective in the future
  • Worked with product owner to prioritize and validate User Stories, acceptance criteria, and additional notes to smooth out any ambiguity or vagueness which will allow the team to easily understand
  • Helped team grant access to various tools such as ADO, Jira, Asana etc and help resolve obstacles encountered by team members
  • Resolve team conflict, motivate cross-functional teams, and understand project objectives to produce high-quality deliverables
  • Participate in planning of various streams such as RPA for automation, ETL to extract, transform and load data from On-premise to assigned Cloud databases
  • Analyze internal processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy
  • Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline
  • Removed impediments that were obstructing the team from achieving sprint goals, helped the team remain creative and productive while making sure its successes are visible to the Product Owner
  • Educate and reinforce scrum methodology and agile framework to team members and stakeholders
  • Also use a hybrid framework, combining Scrum with XP or Kanban
  • Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures
  • Understand the business goals and adoption of our customers and partners, and work to develop new and innovative ways to connect them with our service teams and executives
  • Own, advocate, and teach Scrum and Kanban methodologies, ensuring that the team is always following the framework and looking for opportunities to continuously improve
  • Create an executive Dashboard for senior leadership to assure goals and objectives are met and display weekly resolve tickets/incidents faced
  • Engage project sponsors and facilitate discussions with stakeholders to make complex decisions on various software and applications utilized (API, RPA, ML)
  • This will include preparing and presenting written and oral presentations to senior executives on project status.
Education and Training
Expected in 10/2019 to to
MBA: Organization Management, Project Management
Ashford University - San Diego, CA,
Expected in to to
Bachelor of Science: Public Administration
University of Buea - ,
Expected in to to
Certified Scrum Master (CSM) Certified SaFe 5 Agilist Certified MAOM (Organization Management) AWS Solution architect associate:
- ,

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Resume Overview

School Attended

  • Ashford University
  • University of Buea

Job Titles Held:



  • MBA
  • Bachelor of Science
  • Certified Scrum Master (CSM) Certified SaFe 5 Agilist Certified MAOM (Organization Management) AWS Solution architect associate

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