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It Project Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Senior IT Project Manager ready to bring 20 years of experience
in different IT sectors and take on for a new challenging role. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. I think, behave and act in an innovative consulting manner to drive the organization's digital business strategies. Successful at motivating
teams to meet demanding timelines. Experienced with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance
teams. Well-versed in Cloud Services, Software Development and Infrastructure.

Skills
  • Certified Scrum Master , ITIL-V4 , Microsoft Professional Certified
  • Completed training in TOGAF 9.2 , Cisco Business Architecture (810-440 DTBAA), CCNA, MCSE, UiPath RPA automation.
  • Comprehensive knowledge of business principles and administrative, organizational, and management techniques and in-depth understanding of the key information technology business issues affecting large enterprises.
  • Hands on Experience on Jira, Trello, BMC Remedey, Microsoft 365 suite, Planview, Confluence, Smartsheets, Zoho,Zendesk, Slack. MS Teams, MS sharepoint, MS Analytics, Power BI, SolarWinds, Asset Management Software, Lansweep, JamF, Corticon, data modeling Sparx, SIEM systems. Identify management systems.
  • Broad knowledge of advanced computer technology and experience in applying IT best practices in a large, complex organization.
  • Solid Experience in designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network,
    Data Stores, Endpoints, Users) including least privileges, firewalls policies, access control, IPS.
  • Strong Knowledge in SS7, SIP Trunking, WebRTC, Cabling, TDM, POTS, PRIs, Leased lines, MPLS, VPLS, EVPL, DIDs, ITFS, eFax. e911.
  • Mastery knowledge in designing and implementing various IOT, OTT and UCaaS Platforms.
  • Exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.
  • Hands-on Cyber Security Applications, VmWare virtualization and Linux System Administration
  • PMP Completed training and planning to take the exam next month
  • Strong knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), APIs, microservices, event-
    driven IT and predictive analytics.
  • Extensive knowledge of new and emerging technologies including loud computing data center operations, experience leveraging technology to innovate and complex technology solutions implementation and their effects on business processes, systems, and budgets.
  • Strong knowledge in RPA (Robotics Automation Process)and OCR (Optical Character Recognition Solution using UiPath, BluePrism.
  • Experience planning, directing, and coordinating large-scale IT projects with systems design and development methodologies, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation an operational management.
  • Solid Experience in designing, implementing and managing global network architecture (Cloud/ Collaboration, SaaS, ERP, CRM)
    Solutions.
  • Hands-on in the configuration and maintenance of network hardware, DNS, DHCP, switching, routing and other essential network services such as administration of Cisco switches, routers, VPN (firewall rules,
    site- to-site VPNs, software updates.Sophos etc.)
  • Ability to balance the long-term ("big picture") and short-term implications of individual decisions.
  • Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics.
  • Good Database knowledge SQL Server, MySQL, HTML 5/CSS3 / Wordpress
Work History
01/2008 to Current
IT Project Manager Saalex Solutions Port Hueneme, CA,
  • Handling all AlxTel projects with US Coast Guard, Maryland Department of Public Safety and Correctional Services, Maryland Department of Transportation, Maryland Health Benefit Exchange, Maryland Department of Information Technology, BWI Airport, Maryland Department of General Services, Maryland Community Colleges. Maryland Courts and Department of Homeland Security.
  • Plan, develop, integrate, and implement agency-wide IT solutions involving innovative concepts or approaches, where precedents do not exist, for large number of stakeholders across multiple Centers.
  • Overseeing the IT sustaining infrastructure programs to ensure long-term sustainability, provide flexibility to meet changing business requirements, and manage a central investment program tasked with replacing aged hardware that has reached or surpassed its expected useful life span.
  • Leading Agile environments lightweight estimation to generate a fast,
    high-level forecast of project labor costs.
  • Use Modular Contracting techniques to maintain the ownership of all software developed by 3rd party contractors.
  • Organizing, prioritizing, and assigning work; prioritizing schedules of work activities in order to meet objectives; ensuring that staff have the proper resources to complete work assignments; monitoring the status of work in progress; consulting with assigned staff to assist with
    complex/problem situations and providing technical expertise.
  • Providing leadership in using innovative technologies and processes such as Cloud, Agile, Development and Operations (DevOps), IT Service Delivery, Application Programming Interfaces, robotic process automation, and next generation infrastructure to improve productivity and reduce costs.
  • Serve as the liaison between mission and mission support customers and the company technology vendors.
  • Initiate investigations and studies to find IT solutions to critical problems that impact the Agency's missions.
  • Provide detailed specifications for solutions including schedule, scope, and resources and identify opportunities to reuse existing standards, solutions, platforms, or shared services to ensure effective integration and resource utilization.
  • Coordinate the development and demonstration of designs, models, and prototypes.
  • Develop and implement systems engineering procedures and tools to align solutions with the company internal business practices and with government-wide regulations and policies such as FAR, DFAR, COMAR, HIPPA, NIST, FEDRAMP, Clinger-Cohen Act, the E-Government.
  • Providing leadership in using emerging technologies in the IT business
    environment. Develop strategies for incorporating appropriate technologies that provide internal and external stakeholders with a modernized environment.
  • Meeting with our customers to understand their data products needs, what kind of applications they use, how many personal will use each product and design for them the best Ethernet structure such
    as Leased line, Internet access, Firewall, VPN, EPL, MPLS, VPLS, EVPL, SD-WAN. Also some adds on like eFAX, SIP Trunking, IPBX, Video Collaboration& Security tools, UCaaS, OTT, Voice and Content.
  • Identify and design technology solutions that fulfill business requirements and conform to security, supportability, reliability, and performance standards.
  • Managing service provider relationships delivering data communication and other infrastructural services to the Association. Prepare RFIs,RFQs, RFPs, review bid proposals, contracts, scope of work.
  • Evaluating the impact of enterprise architecture products and services on IT investments, business operations, stakeholder satisfaction, and
    other outcomes.
  • Providing enterprise architecture guidance, support, and coordinations customers and IT project teams.
  • Developed long-term business strategy by using customer feedback to
    identify necessary process improvements.
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Contributing to the career development of junior staff through
    mentoring and skill building activities.
  • Developing and sharing business and applications roadmap, including priorities, resources and ownership, timelines, and dependencies by presenting plans, directives, and updates to staff
  • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
  • Supervise the user/client training plan design and implementation
  • Assure staffing requirements are met
  • Lead and manages the daily operations of all technical services under the contract.
  • Guide and direct performance of contract personnel to ensure timely delivery to customers removing any obstacles to superior performance.
  • Empower a culture of safety, security, and compliance in all aspects of our operations.
  • Establish and enhance strong working relationships and engagement with the other departments.
10/2004 to 04/2007
Director of Technical Operations Audacy, Inc. Pittsburgh, PA,
  • Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
  • Headed and successfully managed multi-department rollout of robust, flexible and secure electronic data interchange.
  • Developed suggestions for technical process improvements to optimize resources.
  • Designed and led multi-department rollout of robust, scalable and secure electronic data interchange.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources.
  • Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
  • Maintained thorough understanding of all key and current technologies, platforms and trends.
  • Supervised team members engaged in administering complex IT infrastructure.
  • Compose Body of Evidence require documentation (system security plans, security categorizations, risk assessments, network diagrams, business impact analysis, etc.)
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
  • Briefed executives on technology risks and suggested ways to alleviate concerns.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
  • Recruited and trained IT team members
  • Headed and successfully managed multi-department rollout of robust, flexible and secure electronic data interchange
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace, Managed implementation of new technological improvements resulting in
    increased efficiency.
10/2000 to 04/2004
Network Infrastructure Engineer Engility Corporation Las Vegas, NV,
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Implemented WAN and LAN designs in multi-data center
    configurations.
  • Configured and performed troubleshooting with routing and switching protocols, including BGP, MPLS, VPLS and VRRP.
  • Installed and maintained data and voice circuits through routers, switches, and WAN devices.
  • Provided firewall and VPN management, network and host-based security and incident response.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.
  • Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Performed virtual machine provisioning, VM priority setup, and template cloning.
  • Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
  • Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
  • Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
  • Liaised with cabling infrastructure vendors and domestic and international ISPs.
  • Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Education
Expected in 08/2000
Bachelor of Science: Electrical Engineering
Ain Shams University - Cairo, Egypt,
GPA:

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Resume Overview

School Attended
  • Ain Shams University
Job Titles Held:
  • IT Project Manager
  • Director of Technical Operations
  • Network Infrastructure Engineer
Degrees
  • Bachelor of Science