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IT Project Manager Resume Example

Resume Score: 80%

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IT PROJECT MANAGER
Professional Summary

Experienced Project Manager/ Scrum Master with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in technology, big data/analytics, planning and deployment.

Skills

Project Lifecycle Management

Project Scheduling

Team Building & Leadership

Project Budgeting & Cost Controls

Quality Assurance

Business process re-engineering

Agile Methodology

System Migrations

Requirements Definition & Analysis

IT Implementations

Advanced problem solving

Work History
Project Manager/Project Scrum Master04/2017 to Current
Company Name – City, State
  • Lead program teams for Marketing departments composed of multi-disciplined, matrix personnel to ensure the of strategic initiatives through the Data Management, Big Data, and CRM platform
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed and initiated projects, including managing costs, schedule and technical performance of large complete development and /or production program.
  • Lead programs and provided leadership for Master Data Management, Big Data/, CRM, platform utilizing cross-functional project teams by creating work plans within guidelines, facilitating, and monitoring progress and project milestones
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Assist Agile project teams at all levels with their transformation with the goal to improve delivery performance through coaching and mentoring on team roles, tools, processes, and ceremonies
  • Development and maintenance of the program master schedule to include the internal and external milestones and phases as established by the respective program teams
  • Create and manage the operating budgets (CapEx and OpEx) and financial plans to support the individual program and division requirements
  • Establishing partnerships with business unit leaders and provide them visibility into their investments.
  • Strong negotiation and problem-solving skills to adapt to shifting priorities, resource demands, timeline pressures, deliverables changes. Ability to blend creativity, problem-solving skills, and technical knowledge to solve dynamic problems affecting the project
IT Project Manager07/2013 to 03/2017
Company Name – City, State
  • Managed $10 million marketing budget to develop and execute projects for Automotive, Financial Service, and Digital business platforms
  • Drove imposing improvements across the business as a result of IT systems' implementations that boosted company revenue by more than 40%
  • Oversaw critical security and compliance enhancement project. Which resulted in improved customer experience by enhancing customer trust and avoiding negative legal consequences
  • Led the development implementation of the digital/online personalize landing pages
  • Oversaw enhancement projects regarding updates to Systems & Marketing Applications, Database, data source (real time and batch processing), and ETL designs
  • Led implementation of synchronization of customer preference data from one system to another
  • Supervised and provided direction for Marketing Campaign Applications utilizing multiple tools such as Adobe (Neolane), UNICA, and SQL Developer
  • Efficiently guided the work of technical teams. Articulated project goals and scope, translated business needs into achievable targets, designed detailed work breakdown structures
  • Created cost-benefit analyses and ROI assessments that are used as the basis for decision-making on proposed IT implementation projects
  • Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website
  • Managed and directed 3rd party vendors and offshore teams
Information Technology Project Database Manager01/2010 to 05/2013
Company Name – City, State
  • Owned the integrity of the marketing database production environments and quality of all deliverables for multiple clients; charged with flawless execution to support the implementation and on-going services of client marketing solutions
  • Integral in retention and deepening of customer relationship for a $79 billion dollar consumer goods company which led to over $10 mm in incremental revenue
  • Streamlined processes and systems which allowed productivity by 40%
  • Managed a CRM database over 270mm consumers and partnered with over 15 vendors for analytic, marketing scoring, and market delivery
  • Managed production schedules maintaining appropriate workload balance across the teams including scheduling and assignment of resources for all deliverables
  • Reviewed and wrote cost estimates that managing resource against client SOWs and assistance with development of new SOWs as needed
  • Involved in and led collaboration sessions and internal meetings with leadership team which consisted of DBA, Engineers, Architecture, Analytic Group, Client-Service that emphasized on strategic results and new implementations & development
  • Led and managed complex projects for system updates, utilizing the SDLC process and campaign improvements, and new database and migration development
  • Authored standard work request, change management, and prioritization processes that contributed to a reduction in rework across production teams Career Highlights
  • Managed and directed a team that received the Organic Growth award for three years straight
Vice President (Marketing Database Management)06/2004 to 12/2009
Company Name – City, State
  • Implemented new and improved contact management strategies which delivered dynamic and compelling marketing programs
  • Provided leadership by establishing processing guidelines, procedures, and setting goals
  • Managed all function to targeted quality and control/compliance standard in supports of business objectives
  • Re-engineered critical process to optimize channels, reduce complexity, cost and improve flexibility and speed to market
  • Collaborated with and managed vendors relations to ensure all programs executions and shipping deliverables were met (Acxiom, Experian, Epsilon, and Offshore)
  • Identified, standardized and propagated best practices, tools, and platforms across the Database Marketing
  • Provided mentoring and utilized technical expertise in multiple processes in training less experienced team members
  • Provided expertise in developing complex software applications or uses advanced technical skills
  • Wrote and reviewed business requirement document (BRD) a for new technology projects request (TPR)
  • Managed direct mail and email marketing delivery campaigns utilizing campaign tool and SQL
Client Delivery Analyst11/2001 to 03/2004
Company Name – City, State
  • Processing/Subject Matter Expertise: Worked in a team environment to maintain and deliver on a Prospect and Affiliate Database for a major international financial institution
  • Detailed processing responsibilities included the following: Data validation audits and reporting to minimize the risk of errors on bureau input files. (SAS, UNIX, SQL) Name/address and source append sort and split of Bureau data (C, SAS, UNIX, SQL)
  • Provided support and consultation in data mining, analysis, and interpretation to clients
  • Assisted in preparation of requirement, design, and internal program documentation
  • Researched and resolved any data or process issues according to client specifications, software limitations, and data constraints
Education
BBA: Computer Information Systems1999University Of Central Arkansas- City, State
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Resume Overview

School Attended

  • University Of Central Arkansas

Job Titles Held:

  • Project Manager/Project Scrum Master
  • IT Project Manager
  • Information Technology Project Database Manager
  • Vice President (Marketing Database Management)
  • Client Delivery Analyst

Degrees

  • BBA : Computer Information Systems 1999

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