IT Project Manager, 01/2013 to Current FedEx Supply Chain – Pittsburgh, PA
Responsible for achieving quality project results on time, within scope and under budget through the IT PMO team.
As Project Manager experienced in leading a skilled team through multiple project initiatives.
Leader of software implementation project for the world's largest retailer.
Successfully deploying reverse logistics software in eight warehouses between the US and UK.
After deployment, continued working directly with client to help prioritize their agile backlog list.
Taking enhancement ideas from user story creation to customer acceptance including requirement analysis, design, development, testing and production deployment.
Work to define and manage project scope and accompanying work effort required to successfully deliver expected results within allotted budget and timeframe.
Promoter of team collaboration through communication tools which increase quality, streamline tasks and reduce project schedule length.
Oversee multiple projects simultaneously; managing full life cycle from inception through completion.
Develop and monitor project budget requirements; working with legal team reviewing billing and contracts.
Interact directly with various customer representatives ranging from senior operations management, IT representatives, warehouse operations management and end-users.
Work directly with project sponsors to ensure professional alignment between FedEx Supply Chain and customers, both on internal and external projects.
Meet with decision makers, system owners, and end users to define business, financial, and operational requirements and system goals, and identify and resolve system issues.
Successfully collaborates with developers, DBA's and technical team to perform root cause analysis of all issues.
Produce timely project details and metrics to senior level management.
Consultant II, 01/2011 to 01/2013 SDLC Partners, L.P – Pittsburgh, PA
Responsible for project coordination, requirement gathering, creating a solution design and executing upon that solution as a consultant at Highmark, Inc.
As Project Coordinator, experienced in working closely with design and development teams to ensure project timelines are properly articulated and that the requirements can be supported by the application.
Manage project resources to ensure allocation and hours reported align with cost sheets and business initiatives.
Evaluated and defined information gathered after interviewing key stake holders and delivered Supplementary Specification requirement documents on multiple projects.
Business Analyst / Data Analyst, 01/2010 to 01/2011 Pitt Ohio Express – Pittsburgh, PA
Responsible for acting as liaison between business units, technology teams and corporate client partners.
Critically evaluate information gathered from multiple sources, reconcile data conflicts, decompose high-level information into details and abstract up from low-level information to a general understanding.
Proactively communicate and collaborate with corporate customers analyzing information needs and delivering the following as needed: Functional Requirements, Business Requirements and Reporting Requirements.
Provide first level support for users during implementation phase, acting as liaison to IT support.
Helped to increase reported transit times by 5 - 10% while maintaining data information hub.
Product Manager / Business Analyst / Global Support Analyst, 01/2004 to 01/2009 Electronics for Imaging – Pittsburgh, PA
Responsible for the planning and execution throughout the lifecycle of specific products.
Defined technical products and developed winning strategies by managing product requirements, market analysis and on time product delivery to ensure that investments of time, money and energy were well utilized.
Increased sales by developing detailed product workflow documents that enhanced sales demonstrations, shortened the implementation process and provided high impact product training.
Wrote product roadmap using client specifications.
In addition, delivered monthly product growth reports.
Delivered requirement documents to development, increasing product sales profit by decreasing development time.
Performed detailed on-site product implementation and training as well as presenting at trade shows.
Created Salesforce.com CRM Dashboard, reporting up to date charts and graphics on client cases.
Project lead on different software products increasing the client base by 10 - 15% and improving overall customer retention by understanding client goals as they related to company products.
Documented client support cases populating an online CRM database of customer trouble-shooting solutions.
Viewed as subject matter expert on competitive products and pricing when assisting sales teams.
Maintained quarterly spreadsheet on previous sales and forecasting new sales for budgetary purposes.
Trained sales teams on new and enhanced products using live sessions and webinars.
Queried and modified SQL scripts obtaining application data for client support and to administer reports.
Consulted with clients helping to set up a direct and secure communication path to web application servers while implementing a web-to-print solution website.
Consulted with client on page design and product content for end user Internet storefront website.
Approved software products after quality assurance testing of beta releases before delivering to market.
Production Manager and Client Account Manager, 01/2002 to 01/2004 Business Alternatives, Inc – Pittsburgh, PA
Responsible for building client relationships and managing production workflow.
Facilitated internal legal scanning department.
As team leader provided strategic direction in creating cross-functional teams.
Success of project resulted in a new revenue source and increased client satisfaction.
Met weekly with clients to address any project issues and performed on-site production quality checks.
Skilled in relationship marketing, leveraging technology to build valuable customer relationships.
BA: Information TechnologySouthern New Hampshire University - Manchester, NH. Information Technology
Graduate: Specialized Computer TechnologyICM School of Business - Pittsburgh, PA Specialized Computer Technology
Graduate: Specialized Technology PhotographyArt Institute of Pittsburgh - Pittsburgh, PA Specialized Technology Photography
Project Management Professional (PMP) with proven experience as a Project Manager and Product Manager, dedicated to delivering great products to market. Skilled in customer relationship management. Successful at analyzing the business needs of clients to help translate business issues into customer solutions. Known for solid analytical project work with the ability to work independently and as part of a team. Wide range of success creating and maintaining project plans that track the implementation and completion of project and client goals.
Project Management Professional (PMP), Project Management Institute
University of Pittsburgh, Pittsburgh, PA - Masters Certificate in Project Management
Certified SAFe 4 Practitioner (SP), Scaled Agile, Inc
Project Management Institute, Member and Volunteer - Pittsburgh and National Chapters