It Project Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Creative and versatile IT professional dedicated to delivering technology driven solutions to meet the needs of the business. Ability to build high-return internal business relationships and long-term client retention. Talent for tackling difficult opportunities and providing creative solutions to increase productivity, manage expectations, and streamline processes for both technical and non-technical team members.

Core Accomplishments
  • Key IT resource who aided in growing from 80K WSEs/ $250M revenue to 250K WSEs/ $1B revenue over a period of 3 years.
  • Assisted pre-sales teams by preparing and presenting customized technology/architectural presentations.
  • IT liaison for new client needs, onboarding, and support.
  • Implemented a company wide CRM solution that allowed 360 degree visibility of all client interactions. Included knowledge base and reporting of SLAs, KPIs, and custom metrics for improved case management and client service.
Professional Experience
07/2013 to Current IT Project Manager Us Government Other Agencies And Independent Organizations | Kansas City, KS,
  • Accountable for all aspects of web presence, hotel booking application, and hospitality manager site including overall customer satisfaction.
  • Spearheaded social media marketing effort, resulting in a 10% increase in revenue over a period of 90 days.
  • Created new revenue streams through cross channel marketing efforts, using strong partnerships with nearby vacation management firms.
  • Managed multiple projects for various products and services.
05/2012 to 07/2013 Director, IT Relationship Management Planned Parenthood Federation Of America Inc | New York, NY,
  • Created an 18 month IT Product Road Map, reporting on budgetary and time-line status.
  • Led implementation of MS Project Server to report resource loads, constraints, risks and delivery dates; consisted of a $22M budget, 175 global IT resources, and 120 projects across 7 product lines.
  • Primary UI architect for TriNet’s inaugural mobile app, which won the 2014 Silver Stevies American Business Award.
  • Implemented SCRUM/agile methodology for development teams.
08/2009 to 05/2012 Director, IT Support Services Trident Seafoods | Seattle, WA,
  • Interfaced with clients to identify, report, manage and resolve support issues and product enhancement requests.
  • Implemented ITILv3 Helpdesk (tier 1), Application Support (tier 2) and Workstation Support teams across 3 separate locations.
  • Reduced cell phone costs by 50% by consolidating carriers and negotiating down costs.
  • Oversaw entire replacement of company laptops, standardizing to one model and service plan. Resulted in reduced support issues and increase in colleague satisfaction.
2007 to 08/2009 Director, IT Systems Architecture Xgility | Doral, FL,
  • Led technology initiatives for 5 company acquisitions including both infrastructure and application consolidations/ integrations.
  • Sole ownership from selection, budgeting and operations of two datacenters located in Charlotte, NC, consisting of 26 racks of network, server and backup equipment.
  • Hired and managed a team of 12 Microsoft administrators to support datacenter equipment.
  • Complete ownership of all Microsoft products, including upgrades, performance assessments and availability management.
02/2005 to 2007 Senior Manager Lg Electronics | Alpharetta, GA,
  • Managed 4 Microsoft Administrators, 3 Workstation Administrators, and 7 Helpdesk Analysts.
  • Virtualized 109 physical servers to virtual using VMWARE P2V.
  • Consolidated 32 domains within a timeframe of 6 months.
  • Maintained role of MS Sql Server database administrator
02/2002 to 02/2005 Microsoft Exchange Administrator Gevity | City, STATE,
  • Monitored and optimized Exchange performance.
  • Transferred user accounts, installed internet circuits, deployed new laptops, migrated email profiles, migrated users to Active Directory.
  • Trained new hires regarding technology and network shares.
02/1998 to 02/2002 Technical Support Representative Gevity | City, STATE,
  • Answered inbound phone calls from external clients.
  • Maintained high level of first call closures.
  • Escalated issues as needed via trouble ticket system.
Expected in Bachelor of Science | MIS Florida State University, , GPA: Cum Laude


  • Karrass Effective Negotiating
  • PMI Project Management Professional Training
  • Priority Project Management Training
  • Dale Carnegie Leadership Development Program
  • Ken Blanchard Situational Leadership, Building Trust, Effective Listening, and Giving Feedback
  • BRMI Relationship Management Principles

Acquisitions, Agile, API, architect, BA, budgets, Business Analyst, consolidations, contracts, CRM, Client Relations, Customer Service, version control, LDAP, Exchange, Microsoft Office Suite, Windows, Negotiator, Oracle, payroll, PeopleSoft, PeopleTools, policies, Process Improvement, Relationship Building, Relationship Management, SDLC, specification, SQL, Strategic Planning, Systems Architecture

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Florida State University
Job Titles Held:
  • IT Project Manager
  • Director, IT Relationship Management
  • Director, IT Support Services
  • Director, IT Systems Architecture
  • Senior Manager
  • Microsoft Exchange Administrator
  • Technical Support Representative
  • Bachelor of Science

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