MBA professional with 13 years of Information Technology experience seeking opportunities within the Chicago metropolitan area. Possess diverse expertise in Information Technology Project Management, Helpdesk Management, Data Center Operations, Business Solutions, and Enterprise Information Management. History of effectively leading staff and partnering with multiple stakeholders to achieve and exceed organizational objectives. Excellent communicator and independently driven leader with a proven record of building customer relationships, and delivering results.
02/2012 to 05/2015
IT Project ManagerCompany Name
Project-managed multinational initiatives for the United States Government throughout the Middle East region Supervised multiple full life-cycle projects simultaneously consisting of large-scale datacenter installations Served as the senior employee in region and managed staffing of 19 in charge of helpdesk operations Supported new requirements analysis and transition engineering capabilities in fast-paced environment Authored engineering proposals, deployment strategies and IT governance of newly acquired IT projects Established standard operating procedures and preventive maintenance on newly acquired systems Directed the planning, activation and monitoring of core network circuits and long-haul transmissions Supported and developed system engineering processes for a regional technology refresh of 1,500 clients Developed demanding business solutions to oversee and manage regional enterprise infrastructure Designed synthesis and system validation while considering the ongoing operations of critical systems.
07/2009 to 02/2012
Enterprise Management EngineerCompany Name
Setup external sites for customers in Iraq that included: Domain Controllers, SCCM, Microsoft Exchange Server, VMware Developed contract proposals for work expansion and secured additional company contracts in region Conducted interviews and staffed 13 system engineering positions in Middle-East locations Secured Satellite Communications contract that delivered 4 separate X-Band antennas within Iraq Administered Solaris & Red Hat Enterprise Servers that delivered over 4TB of data daily to customers Provided 24 x 7 on-call support to mission critical systems, end-user support and server administration.
07/2005 to 07/2009
Microsoft SharePoint Server AdministratorCompany Name － City, State
Delivered presentations to senior stakeholders, and end users to promote the use of IT technologies Established first USAF SharePoint helpdesk--processed 400 trouble tickets supporting 37K users Provided day-to-day support of Microsoft SharePoint in a highly collaborative team environment Authored tutorial videos and lead training seminars for end users of Microsoft products Interfaced with customers to analyze business requirements and translate them into effective solutions Developed SharePoint solutions for Air Force that allowed 100 training managers real-time access Identified 251 manual requirements and produced 243 automated SharePoint technical solutions.
08/2001 to 08/2005
System Support Helpdesk ManagerCompany Name － State
Supervised 9 helpdesk technicians while providing level 1 & 2 technical support for 1,700 users Sustained systems helpdesk which handled computer technical support relating to cradle-to-grave hardware Authored numerous visual basic scripts for customer logons that reduced domain logon time by 50% Provided proactive action to events and anomalies which threaten or impact or network systems Saved department a minimum of 1,000 man-hours by using existing technology to deploy service packs Administered/migrated 4 Windows 2000 Servers, 2 Exchange Servers, 2 Windows NT 4.0 Clients Built servers, including Dell and Compaq--installed/configured operating systems with RAID storage.
Education and Training
Graduate Certificate in International Business, 01/20014TUI University － City, State
Master of Business AdministrationTrident University － City, State
Bachelor of Science: Business AdministrationTouro University International － City, StateBusiness Administration
Associates of Applied Science: Information TechnologyCommunity College of the Air Force - Maxwell Air Force － City, StateInformation Technology
A+, Air Force, business solutions, Compaq, hardware, network systems, contracts, Clients, Dell, fast, Government, International Business, Microsoft products, access, Exchange, Microsoft Exchange Server, Microsoft SharePoint, SharePoint, Windows 7, Windows 2000, Windows NT 4.0, Enterprise, network, operating systems, presentations, processes, Project Management, proposals, RAID, real-time, Red Hat, requirements analysis, seminars, Servers, scripts, Solaris, staffing, system engineering, technical support, user support, validation, visual basic
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Touro University International
Community College of the Air Force - Maxwell Air Force
Job Titles Held:
IT Project Manager
Enterprise Management Engineer
Microsoft SharePoint Server Administrator
System Support Helpdesk Manager
Graduate Certificate in International Business, 01/20014 Master of Business Administration MBA Bachelor of Science : Business Administration Associates of Applied Science : Information Technology Project Management Professional, PMP (Membership ID: 4154132 - Actively pursuing certification)
CompTIA Security+ CE, 2013
CompTIA A+ CE, 2013
MCTS, Windows 7, 2014
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