it project manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
NETWORK ENGINEER Network engineer with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. Proven track record solving IP network issues, troubleshooting routers, switches, and firewalls. Detail-oriented with a track record of delivering infrastructure enhancements on time and with minimal impacts to production. Exceptional experience working in fast-paced, deadline-oriented environments. Network Administration & Maintenance / Installations & Configuration / Wireless Infrastructures Project Tracking & Management / Root Cause & Network Outage Analysis / Troubleshooting & Issue Resolution
Skills
LTE/UMTS KPI Monitoring
Cisco wireless routers and switches
Network debugging
Remote desktop services and support
Remote Technical Assistance
Technical infrastructure migration
Firewalls and endpoint security
Reporting and documentation
VXLAN designs and troubleshooting
Hardware upgrades & diagnostics
TCP/IP Networking, Routers, Switches
Systems & Information Security
Microsoft Office Applications
Network security
Risk analysis & mitigation
Troubleshooting and Diagnosing
Monitoring computer viruses
Switching protocols
Technical Support & Troubleshooting
Telecommunications systems
TECHNICAL PROFICIENCIES
Platforms:
Microsoft Office Tools (Word, PowerPoint, Excel, Outlook, Access, Visio
Linux / Windows 10, 8 & Windows 7, VISTA LAN/WAN / Mac OS 10+ / HTML/CSS
Software Applications:
VPN, Terminal Services and Citrix
Remedy, Citrix, RAN (Radio Access Network), Radio Signaling
Provide Tier II/III engineering design and network operational support for installation, circuit ordering, configuration, applications monitoring / diagnostics, and fault isolation issues
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Monitored network services metrics and produced reports on a daily basis for a comprehensive overview of performance
Maintain and repair routers, switches, load balancers, and network security devices
Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades
Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions
Assist with failed data migration and delayed activation migration issues
Investigate provisioning issues and perform root cause analysis on defective SIM Batch
Played a key role in migrating over eight million customer accounts during the AT&T and Cricket Wireless merger
Managed performance monitoring while identifying and repairing issues within database realm
Determined which network devices, including firewalls, routers, switches, and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution
Implemented, tested, validated, and maintained networking services according to solution designs
Provided smooth communications by configuring LAN technology, wireless access points & controllers.
Managed all aspects of new product implementation from incubation to launch
Diagnosed and resolved data service inquiries and identify issues
Debugged network issues, call routing / voice service, and switch and provisioning issues
Created test cases and scenarios for documentation and root cause analysis of bugs
Analyzed data to evaluate product and operational issues and make process improvement recommendations
Analyzed network trend to identify alternative technical solutions
Worked closely with network teams and OEMs on project scope
Performed QA assessments on software, formatting, and content to improve solution usability
Served as subject-matter expert on new technologies and product launch initiatives
Trained team members and users in newly implemented and emerging products and technology to enhance productivity
Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
Researched and led investigations into various areas to drive improvements and devise new processes
Collaborated with Project managers to integrate analysis techniques, resulting in improved project efficiency
Implemented unique methods and methodologies, which helped reduce and resolve issues.
Verizon Wireless - Technical Support Analyst City, STATE, 04/2006 - 05/2009
Provided first level problem resolution to end users for voice, data, network elements, connectivity issues, devices, applications, provisioning, and billing
Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems
Trained new employees on technical and operational functions of network operations
Collaborated with global team members to resolve IT support cases
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
Observed system functioning and entered commands to test different areas of operations
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and best practices
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Accomplishments
SIX SIGMA - GREEN BELT, AT&T Mobility University, Atlanta, Ga
Advanced Technical Support, AT&T Mobility, Atlanta, Ga
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