Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Insightful Senior IT Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced (Over 25+ years) overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $5M. Posess A solid understanding of a diverse set of Project Management Information Systems & Tools.

  • Certified Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • Certified Program Management Profession (PgMP)... In Progress
  • Project Planning
  • Project Management
  • Team Leadership
  • Agile Methodologies
  • Resource Allocation
  • Documentation and Reporting
  • Vendor Selection
  • Requirements Writing
  • Work Planning and Prioritization
  • Budget Control
  • Detail Oriented
  • Team Collaboration
  • Stakeholder Relations
  • Customer Relationship Management
  • Cost Analysis
  • Verbal and Written Communication
  • Project Goals and Milestones
  • Meeting Participation
  • Project Management Software
  • ERP Software
  • Relationship Building
  • Creative Thinking
  • Gantt Charts
  • Conflict Resolution
  • Team Building
  • Training & Development
  • Information Technology Management
  • Status Updates
02/2021 to 08/2022
IT Project Manager, PMO Qlik Hampton, NJ,
  • Spearheaded key ERP (Infor LN) Implementation projects efforts in North & South America , resulting in high customer satisfaction and increased business revenues.
  • Kept project teams on-task utilizing PMO designated Project Management Information Systems (MS Project, SmartSheet, JIRA) with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Delivered updates and managed inquiries to C-Level Team Members on delivery of key initiatives.
  • Provided awareness and understanding of overall project portfolio, interactions and issues to team members and stakeholders.
  • Monitored internal financial budgets to measure against projections.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
10/2016 to 04/2020
IT Project Manager, PMO (Contractor, Perm) Benjamin Moore & Company City, STATE,
  • Successfully Performed IT Project Manager (PM) Role within Benjamin Moore & Company's Project Management Office (PMO)
  • Enforced PMO established procedures & guidelines to complete business partner, as well as, IT, initiatives within assigned budgets and required timeframes
  • Led various efforts related specifically to BMC’s Enterprise Resource Planning (ERP) – SAP, including:
  • Oracle EDW to SAP HANA/S4 Migration
  • SAP HANA Enterprise Solution & Server Cloud Migration
  • SAP Business Objects Upgrade
  • SAP Change & Release Management (Solution Manager) Upgrade
  • SAP Enterprise Disaster Recovery & Business Continuity Execution
  • SAP Integrated Tax Solution (VERTEX) Upgrade v6 to v8
  • Created & managed approach, plan & efforts for BMC new business, marketing & sales opportunities on Amazon AWS Platforms (Vendor Central, Seller Central) with IT, Digital Marketing & Sales Teams
  • Partnered with various external IT business areas: Accounting, Compliance, Financial Planning, Marketing, Operations & Sales to foster relationships, identify strategic goals & objectives, as well as, planning for efforts within the company’s strategic pillars: Ease of Doing Business, End User Engagement, Expansion of Outlets (New Business) & Health of Independent Channel
  • Managed end to end project management activities such as project status reporting, project planning, issues & risk identification & tracking, scope management, budget & schedule management, resourcing, as well as, vendor management
  • Drove key decision making on project methodology used (Agile – Scrum, SDLC, PLC), as well as, constructed tools for performance monitoring (milestone tracking, sprint to release planning)
  • Utilized PMO Project & Portfolio Management tools (MS Project, ServiceNow - PPM, SmartSheet) to reflect work efforts planned & executed for all initiatives managed
03/2013 to 09/2016
Senior IT Project Manager Bed, Bath & Beyond City, STATE,
  • Successfully Managed, Lead and Coordinated Project Management (PM) activities for replacement of BBBY's IBM Point of Sale (POS) & Promotions Management solutions using Waterfall & Agile / Scrum methodologies.
  • Executed RFI, RFP & RFQ procedures through documented business requirements for vendor evaluation & selection (ORACLE, IBM, NCR)
  • Documented gathered vendor supplied details for solution replacement (requirements addressed, project approach, & costs & similar projects executed) & provided recommendation to Leadership for vendor selection
  • Planned and conducted various project related ceremonies & team meetings (ex Status Meetings, Daily Scrum, Sprint Planning, Sprint Retrospective / Reviews, Release Planning & Execution)
  • Created and maintained project controls including project plans, project status dashboards / reports, gantt charts, issue / risk logs and scope change registers
  • Collaborated with Information Technology, Application Development, and Business Analytical partners to interpret requirements & their translation into solution design specifications
  • Tracked performance against project objectives while resolving conflicting priorities in scope, schedule and cost amongst various stakeholder groups
  • Lead end-to-end project deliverables for both business and technology components, ensuring alignment to business objectives and benefits, as well as, ensured accountability for project success (budget, schedule & quality)
09/2011 to 10/2012
Business Analyst/Project Manager (Contractor) YOH IT Services, LLC City, STATE,
  • Performed BA/PM contract work for GE Capital’s Treasury IT Division
  • Led requirements analysis, documentation & modeling for Foreign Exchange Exposure (FAS 52) Identification & Monthly Re-Measurement/Translation through ORACLE (GL) enhancement
  • Orchestrated weekly work sessions with Treasury IT - Wall Street Suite (WSS), Functional Currency Simplification (FCS), Controllership/Cash Management & ORACLE GL Functional Teams for Scope & Risk Management
  • Built relationship with Treasury IT – Data Warehouse & ETL (TIBCO) Developers acquiring an understanding of data processing models/procedures, as well as, assisting with development (unit) testing - which increased scope delivery efficiency
  • Assisted Treasury IT - Quality Assurance (QA) Team with defining test activities/goals, planning, test case creation/documentation & execution
  • Assisted FCS Functional Team & Business Users with User Acceptance Test (UAT) planning, test case creation/documentation & execution
  • Ensured proper stakeholder communication through weekly project dashboard updates, which included project delivery status, key milestone capture/delivery, as well as, issue/risk identification & mitigation efforts performed
  • Produced SQL queries which analyzed and reported on data variations within the Wall Street Suite (WSS) – Hedge Accounting Module, GL (ORACLE) & Treasury IT’s Data Warehouse
  • Documentation included:
  • Business Requirements Documentation & Operational Process Workflows
  • Functional Specifications - with Use Case(s), Business Process Modeling through flow charts, block & wire diagrams, as well as, graphical representations
  • User Acceptance (UAT) Test Plan – including test cases, expected results
  • Requirements Traceability Matrixes (RTM) – for Business/Stakeholder Tracking & Approvals
  • Technical Procedure/Process “Run Books” for IT Support Team Training
  • IT Support Team Training – through MS-Word Documents & MS-PowerPoint Presentations
Education and Training
Expected in 05/1994
Bachelor of Science: Computer Science
University of Maryland - College Park, MD,
  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • Program Management Professional (PgMP)... In Progress

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Job Titles Held:

  • IT Project Manager, PMO
  • IT Project Manager, PMO (Contractor, Perm)
  • Senior IT Project Manager
  • Business Analyst/Project Manager (Contractor)


  • Bachelor of Science

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