· Sales Operations Coordinator May 2003 – September 2007
· Major Accounts Sales Associate May 2000 – April 2003
· Special Point of Contact – Corporate Accounts April 1997 – May 2000
· Executive Administrative Assistant – Business Sales March 1994 – April 1997
Member Women's Association, VerizonWireless
Seasoned IT/Global Clearance Coordinator and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist with excellent communication skills that blend advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
⦁ Release Management – managed application team impacts, resource allocation and alignment in Clarity system.
⦁ Achieved established KPI's for company, regional team and individual performance through teamwork and focus on customers.
⦁ Reduced clearance approval/times by 60% through effective multitasking on project creation, resource alignment and application ID requests.
⦁ Clarity Lead for VP Organization. Drove Clarity clean-up effort – reviewed VP Org reports, resolved discrepancies, held training to ensure report accuracy, improved team productivity.
⦁ Built strong working relationships with Analysts, Testers, Developers, Project and Resource Managers to ensure receipt of deliverables and avoid costly delays.
⦁ Liaised between Business stakeholders and IT, facilitating communications and keeping appropriate parties updated on project developments.
⦁ Leveraged knowledge of reporting systems to identify streamlining opportunities in processes.
⦁ Managed weekly change controls for application teams, secured VP approvals, avoided audits resulting in #1 VP Organization status month over month.
⦁ Responsible for training team members and Development Managers in project creation, resource alignment, reporting, labor code and application ID requests (VAST system).
⦁ Created and implemented a simplified standard operation procedure for the Verizon Data Systems India (VDSI) Global Clearance process resulting in improved communications and relationships with application POC's, offshore VDSI, Global Management and IT Security teams.
⦁ Tripled clearance approval rate by 40% 7 in 2016 to 28 as of March 2019. Strengthened onshore/offshore partnerships turning a once negative experience into a positive for both parties.
⦁ Conduct detailed reviews with offshore system access requestors to gain understanding, validate information, provide input and guidance to ensure appropriate documentation is submitted to Global and IT Security teams resulting in faster approval completion.
⦁ Created detailed reports for VP organization and VDSI Management to communicate and review all clearance requests, pending statuses and progress timelines.
⦁ Proactively reached out to partners to better understand Security review process and identify key players to share best practices.
⦁ Position reported directly to the SVP/West Area CIO. Coordinated the operations of the executive office, overseeing 3 Director's administrative assistants.
⦁ Developed highly efficient administrative team through ongoing coaching and professional development.
⦁ Supervised, coordinated, and ensured office efficiency for West Area HQ IT executives through excellent administrative support, often requiring exercise of discretion, judgement and negotiation.
⦁ Organized international and domestic travel arrangements for up to 3 executives, including transportation and hotel stays.
⦁ Prepared presentations and status reports to assist business leaders with key decision making and strategic operational planning.
⦁ Oversaw office inventory activities. Managed provisioning of supplies, equipment and services.
⦁ Established and communicated procedures used in day-to-day operations and revised as appropriate
⦁ Lead short-term projects such as Top Dog program to improve morale and increase employee participation. Created and maintained monthly newsletter with special programs and activities.
⦁ Collaborated with Corporate Real Estate on office moves.
⦁ Scheduled and coordinated Fire Drills with Facilities, Real Estate and property managers.
⦁ Coordinated annual IT Employee Picnic + Charity event for 200+ (food, vendors, raffles). Collected donations to Laura's House benefiting victims of domestic violence.
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