Multi-talented IT Professional successful at taking on diverse project tasks to accomplish tight deadlines. Analytical problem solver with excellent communication, planning and time management skills. Able to operate effectively in complex, fast-paced environments and work well with cross-functional teams.
Developed [process or procedure] that resulted in [positive outcome].
Team Building and Leadership
Created collaborative classroom experience through [process, initiative].
Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
Completed training on-time and under-budget.
Wrote and edited documents to keep staff informed on policies and procedures.
Created a unique workflow that ensured improvement in query performance.
Chosen to head a large-scale client project following the departure of the manager in charge and met all milestones on time.
Implemented [Feature] that increased user adoption by [Number].
Designed, developed and produced [Product Name], which was successfully implemented by [Company Name].
Trained [Number] new employees to acquaint them with projects, resulting in quicker overall completion dates.
Organized weekly meetings for the team as module lead, which effectively improved communications and overall work relationships among project personnel.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Managed team of [number] of professionals. Developed new analytics tool to allow senior management to understand the impact of each project. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Updated and managed [Number] project databases. Developed slideshows and other forms of media to present project progress to the executive team. Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Monitored costs, timescales and resources used to achieve [Goal]. Collaborated with cross-functional teams to draft project schedules and plans. Delivered status reports to stakeholders for budgeting and planning purposes. Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Maintained project schedules by managing deadlines and adjusting workflow as needed. Prepared presentations for customers detailing project scope, progress and results. Kept manager informed of milestone updates and provided a detailed project report every week. Drove continual improvement to system architecture by refactoring old legacy code. Managed the road map for product design and development. Analyzed requirements and used systematic approaches to implement and document the tasks. Recommended and executed plans to improve development tools and processes. Oversaw deployment, configuration and documentation procedures.
University of MemphisMemphis, TNResNet Technician09/2015 to 05/2016
Documented process flows and developed requirements for functional improvements and enhancements. Elicited stakeholder feedback and input through interviews and surveys. Identified process boundaries and determined opportunities to automate processes and functions. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Provided thorough support and problem resolution for customers. Assisted customers with technical issues via email, live chat and telephone. Provided professional customer service consultations on [Describe subject]. Researched, resolved and followed up on customer issues. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Researched, documented and escalated cases to higher levels of support according to internal procedures. Maintained records, logs and the lifecycle of work requests. Developed documentation for common processes for both support staff and end-users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users.
Cummins IncShoreview, MNIT Business Analyst Intern05/2014 to 08/2014Elicited stakeholder feedback and input through interviews and surveys. Developed organizational change management strategies. Developed metrics used to determine inefficiencies and areas for improvement. Documented process flows and developed requirements for functional improvements and enhancements.
Cummins IncShoreview, MNIT BUSINESS ANALYST INTERN05/2014 to 08/2014Developed organizational change management strategies. Collaborated with cross-functional teams to analyze and identify the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement. Documented process flows and developed requirements for functional improvements and enhancements. Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. Elicited stakeholder feedback and input through interviews and surveys.
CumminsColumbus, INProject Manager
Supervised project schedules to make sure that key milestones were being met at every phase. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management.
Boosted [Positive outcome] by [Number]% by [Action taken].
Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored team progress and enforced deadlines.
Served as the single point of contact for project scheduling and changes.