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IT PROJECT COORDINATOR Resume Example

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IT PROJECT COORDINATOR
Professional Summary

Exceptional IT Professional with 10+ years of experience in business enterprise networking and desktop support. Provided assistance and expertise in IT configurations, installations, and troubleshooting. Managed various projects, implemented new systems and maintained the network infrastructure to sustain company growth. Dedicated to identifying and supporting new and existing IT requirements by applying current IT Standards, processes, procedures, and policies to preserve and build a strong lasting company foundation. Exceptional IT Professional with 10+ years of experience in business enterprise networking and desktop support. Provided assistance and expertise in IT configurations, installations, and troubleshooting. Managed various projects, implemented new systems and maintained the network infrastructure to sustain company growth. Dedicated to identifying and supporting new and existing IT requirements by applying current IT Standards, processes, procedures, and policies to preserve and build a strong lasting company foundation.

Work History
Company Name- IT PROJECT COORDINATOR
City, State08/2013 - 01/2020
  • Led telecommunications project and implemented new VoIP system saving the company over $10,000 in equipment; supported after hour projects, migrations, and updates
  • Experienced working hands on and providing timely IT desktop support for various applications; created IT SOP administration documents, processes, procedures, and metrics as per company standard
  • Supported all network equipment and configurations from server-side connectivity down to the end user including all operating systems, desktop hardware & software in between
  • Conversant with desktop/laptop configurations, network printers, cloud services, diagnostic troubleshooting, imaging, firewalls, security & peripheral devices; adept in identifying problems and their underlying causes
  • Provided updates on status and completion of projects and tickets in a timely manner
  • Administered tape backups for IBM i AS400 ERP system and restored corrupted or lost data network files from DATTO online cloud backup system
  • Built new computer systems from the ground up to company standards, installed operating systems and all necessary software applications per specific department needs, adding new systems and devices to the network
  • Experience with vulnerability remediation, Sophos and SONICWALL firewall management, VPN access, and Linux
  • Terminated network cables and connections, patched and updated over 250+ computer systems & devices at local site
  • Collaborated and partnered with the IT team, IT Director, executives, managers, engineers, department staff, and end-users to identify and resolve key issues
Company Name- SERVICE DESK TECHNICIAN
City, State10/2012 - 04/2013
  • Provided IT support and services to businesses via phone, email, remote desktop, and on-site dispatch
  • Troubleshot various operating systems, Microsoft core business applications, numerous software and hardware devices, and network environment issues
  • Worked with business partners and vendors to help support their network level issues including Windows Server, Active Directory, Exchange, WAN/LAN connectivity, routers, firewalls, VPN, Terminal Services, Citrix and security
  • Managed, monitored, resolved or escalated service tickets and incoming support calls with regards to Anchor Point ticketing system and processes, coordinated and scheduled work flow on daily basis
  • Contributed to system documentation maintenance and updates, developed new process instructions and added information to system database for company ease of reference
  • Communicated with customers and IT staff on all stages of progress and resolution regarding ticket queries
  • Collaborated with service desk team and IT managers to ensure best practices and outcome for partners
  • Participated in weekly meetings to discuss new trends, implementations, services, updates, and projects
Company Name- EXPERT CUSTOMER SERVICE REP
City, State06/2011 - 10/2012
  • Developed and troubleshot solutions using ticketing system for End User Devices, Dynamic and Internet T1's, DSL, ADSL2+, Wireless, Dial-up, Email Systems, VoIP phone systems, Co-location hosting, Web hosting, Managed Services (managed equipment), Willow Springs - Towbes Complex
  • Provided support instructions for technical and functional users to ensure operability and functionality of all related service applications via phone, email, web, remote desktop, and voice mail
  • Managed incoming support calls within call center and efficiently resolved or escalated customer inquiries to proper department providing best customer experience
  • Trained new customer support reps on various software applications and business processes
  • Used multiple resources as well as web resources to obtain information to troubleshoot and analyze issues
  • Worked w/numerous LECs and system vendors to find resolutions for business and residential customers
  • Collaborated with departmental staff to develop efficient systems and reach project goals
  • Provided input of recommendations and made cooperative decisions with support team
  • Worked with network administrators, system engineers, host master, sales, billing, vendors and customers to determine the best method of accomplishing company-wide goals
  • Identified and documented customer issues and resolutions to common support questions on company wiki
Additional Information
  • Obtained security/secret clearance
  • Excellent work ethic and adaptability
  • Self-motivated, customer focused, and proactive
  • WAN, LAN, Tele servers
  • Installation, replacements, troubleshooting
  • Asset inventory management
Skills
  • Active Directory, Sophos
  • ADSL2, System documentation
  • AS400, T1
  • Backup, Desktop support
  • Tape backups, Telecommunications
  • Billing, Phone
  • Business processes, Troubleshoot
  • Cables, Troubleshooting
  • Call center, VPN
  • Citrix, Voice mail
  • Hardware, VoIP
  • Customer support, Web hosting
  • Database, WAN
  • DSL, Windows Server
  • Email
  • ERP
  • Phone systems
  • Progress
  • Sales
  • Servers
  • Firewalls
  • Firewall
  • Functional
  • IBM i
  • Imaging
  • Inventory management
  • IT support
  • LAN
  • Linux
  • Director
  • Meetings
  • Access
  • Exchange
  • Network printers
  • Network
  • Operating systems
  • Processes
  • Routers
  • Self-motivated
  • SOP
Education
California State University - Channel IslandsCity, State2012Bachelor of Science: INFORMATION TECHNOLOGY / COMPUTER SCIENCE
Santa Barbara City CollegeCity2008Associate of Science: COMPUTER NETWORK ENGINEERING & ELECTRONICS
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Resume Overview

School Attended

  • California State University - Channel Islands
  • Santa Barbara City College

Job Titles Held:

  • IT PROJECT COORDINATOR
  • SERVICE DESK TECHNICIAN
  • EXPERT CUSTOMER SERVICE REP

Degrees

  • Bachelor of Science : INFORMATION TECHNOLOGY / COMPUTER SCIENCE
    Associate of Science : COMPUTER NETWORK ENGINEERING & ELECTRONICS

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