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IT Project Coordinator Resume Example

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IT PROJECT COORDINATOR
Summary
Personable Project Coordinator successful at building strong professional relationships. Manages medium and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Provide outstanding organizational skills to each project and initiative.
Key Skills
  • Project Planning & Scheduling
  • Budget/Resource Forecasting
  • Process Improvement
  • Risk Management
  • Microsoft Project
  • Clarity
  • Organization
  • Detail Oriented
Experience
IT Project Coordinator
April 2014 Liberty Mutual Insurance - Dover, NH
  • Lead & Manage multiple IT projects from inception to implementation, up to $500k, in the Commercial Insurance space
  • Partner with project sponsor to define project objectives, scope, schedule, and budget
  • Run projects through defined governance processes
  • Project Lead Mentoring
IT Analyst
June 2013 to April 2014 Liberty Mutual Insurance - Dover, NH
  • Commercial Insurance IT Integration Strategic Planning and Management - Project Management Department
  • Assist project managers on daily activities for CI Governance Projects - Tier 1-3
  • Project Planning, Resource & Budget Forecasting, Risk & Issue Management
Commercial Markets IT Intern
May 2012 to May 2013 Liberty Mutual Insurance - Dover, NH
  • Facilitate service tickets and improve overall Service Desk operations
  • Facilitate timely closure of Audit Findings and closure of high priority security initiatives
  • Lead the security team in the creation of a plan to automate password changes
Teller
June 2008 to November 2011 St. Mary's Bank - Hudson, NH
  • Perform everyday banking transactions
  • Provide customer support
  • Offer members information about new products and current rates on accounts
Accomplishments
  • PAL Loss ADW SLA Improvement - Lead the project from inception to a successful implementation. Improved application processing to exceed the SLA needs of our business partners. 9:00 AM post production SLA time exceeded by up to 4 hours to 5:00 AM.
  • WC Loss ADW SLA Improvement - Lead the project from inception to a successful implementation. Post Production 9:00 AM SLA time met 56% of the time, an increase of 51% overall
  • Additional governance projects completed - Cognos Metrics Dashboard, Cognos Metrics Dashboard Enhancements
  • Mentored a project lead on multiple Tier 2 projects - ISO Web Services & AAIS
Education
Bachelors : Business Information Systems Management, 2013 University of New Hampshire - Durham, NH, US
  • VP of ISM Major (2012-2013)
  • VP Special Projects ISM Major (2011-2012)
  • Teaching Assistant (Management Information Systems Course) 2012, 2013
  • Deans List - Junior/Senior Year
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Resume Overview

Companies Worked For:

  • Liberty Mutual Insurance
  • St. Mary's Bank

School Attended

  • University of New Hampshire

Job Titles Held:

  • IT Project Coordinator
  • IT Analyst
  • Commercial Markets IT Intern
  • Teller

Degrees

  • Bachelors : Business Information Systems Management , 2013

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