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IT Operations Manager Resume Example

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IT OPERATIONS MANAGER
Summary
Global operations experience, skilled at managing resources and ensuring projects get completed on time and within budget. Blends academic education in project management and business administration with hands-on experience in information technology. Analyzes variances in service quality as well as vendor supply chains in order to promote process improvement and initiate corrective action. Achieves operational objectives by contributing information and recommendations towards tactical and strategic plans.
Highlights
  • Project Tracking
  • Product Requirements Documentation
  • Budgeting and Resource Management
  • Forecasting
  • Team Leadership 
  • Decisive 
  • Collaborative
  • Coaching
  • Vendor Management
  • KPI Development
Accomplishments
  • Successfully grew business productivity by automating IT processes that saved an average of 240 man hours per month.
  • Initiated ServiceNow launch which resulted in a 35% customer service improvement company wide.
  • Contributed to an annual 30% increase in IT and ServiceDesk productivity through improvements in operations, efficiencies and process improvement.
  • Decreased supply chain delivery times 20% by working closely with vendors to refine and automate their processes.
Experience
IT Operations Manager02/2014 to CurrentCompany NameCity, State
  • Manage IT Service Desk with 9 supporting staff members and over 1500 end users​
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Service Desk Manager (USMC)02/2012 to 02/2014Company NameCity, State
  • Managed the local Marine Corps Service Desk with 8 supporting staff and over 300 users
IT Operations Manager (USMC)02/2011 to 02/2012Company NameCity, State
  • Supervised the 1st MAW Network Operation Center (NOC)
  • Managed and mentored a staff of 9 personnel supporting 400 classified users
Helpdesk Manager (USMC)02/2009 to 02/2011Company NameCity, State
  • Managed staff of 4 in a Service Desk environment with over 1100 users
Education
MBA: Concentration in Project Management2017Northwest UniversityCity, StateGraduation expected May, 2017
Bachelor of Science: Aviation Management2010Southern Illinois UniversityCity, State
Skills
Leadership, Inventory Control, Labor Cost Controls, Account Management, Budgeting, Reporting, Analyzing Information
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Resume Overview

School Attended

  • Northwest University
  • Southern Illinois University

Job Titles Held:

  • IT Operations Manager
  • Service Desk Manager (USMC)
  • IT Operations Manager (USMC)
  • Helpdesk Manager (USMC)

Degrees

  • MBA : Concentration in Project Management 2017
    Bachelor of Science : Aviation Management 2010

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