Global operations experience, skilled at managing resources and ensuring projects get completed on time and within budget. Blends academic education in project management and business administration with hands-on experience in information technology. Analyzes variances in service quality as well as vendor supply chains in order to promote process improvement and initiate corrective action. Achieves operational objectives by contributing information and recommendations towards tactical and strategic plans.
Product Requirements Documentation
Budgeting and Resource Management
Successfully grew business productivity by automating IT processes that saved an average of 240 man hours per month.
Initiated ServiceNow launch which resulted in a 35% customer service improvement company wide.
Contributed to an annual 30% increase in IT and ServiceDesk productivity through improvements in operations, efficiencies and process improvement.
Decreased supply chain delivery times 20% by working closely with vendors to refine and automate their processes.
IT Operations Manager02/2014 to CurrentWave BroadbandKirkland, WA
Manage IT Service Desk with 9 supporting staff members and over 1500 end users
Service Desk Manager (USMC)02/2012 to 02/2014Cannon Air Defense ComplexYuma, AZ
Managed the local Marine Corps Service Desk with 8 supporting staff and over 300 users
IT Operations Manager (USMC)02/2011 to 02/20121st Marine Aircraft WingOkinawa, Japan
Supervised the 1st MAW Network Operation Center (NOC)
Managed and mentored a staff of 9 personnel supporting 400 classified users
Helpdesk Manager (USMC)02/2009 to 02/2011Marine Wing Support Group 17Okinawa, Japan
Managed staff of 4 in a Service Desk environment with over 1100 users
MBA: Concentration in Project Management2017Northwest UniversityKirkland, WAGraduation expected May, 2017
Bachelor of Science: Aviation Management2010Southern Illinois UniversityCarbondale, Illinois