it infrastructure manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Motivated and knowledgeable technical resource with 10+ years of experience working in various fields of the IT landscape. Solution oriented professional focused on delivering a seamless beginning-to-end experience for users that will align with overarching business and IT policies and best practices.
Accomplishments
Collaborated with team of 25 in the development and rollout of Windows 10 OS to an organization of 3,500+ employees.
Introduced, developed and implemented a zero-touch framework to offer macOS and its related hardware as viable and supported products on global scale for 3,500+ employees while closely collaborating with Information Security and other IT functional groups.
Directly contributed in the achievement of one CIS (SANS 20) security control by introducing and implementing an automated hardware and software asset management system.
Strategically developed and implemented an IT Infrastructure roadmap for a small business. Including device management and compliance, business applications, network infrastructure, telephony, physical security and video surveillance systems, while adhering as closely as possible to HIPAA rule and information security best practices as defined by the Center for Internet Security.
Recommended and established Salesforce.com as the core platform for a small business. As the lead for this project I was tasked with finding cost effective and secure solutions that would make the vision for my business' e-commerce portal, back end office and sales operations ambitions a reality.
Skills
Friendly and patient
Highly professional
Analytical and methodical
Attention to detail
Multitasking and prioritization
Collaborative team player
Creative issue resolution
Communicates clearly and concisely
First-class troubleshooting
PowerShell, Shell/Bash, XML expert.
Azure AD expert.
Exchange Online expert.
Crowdstrike Falcon Protect and Insight expert.
Familiar with SQL, Python, Java, C, C++
Familiar with Salesforce Cloud CRM administration and development.
Work History
IT Infrastructure Manager, 02/2021 to Current Betco – Bowling Green, OH,
Liaised effectively with business stakeholders to promote on-going network design, reevaluation and optimization of current systems and information security practices that scaled with company growth.
Created strategies to maintain integrity of overall infrastructure.
Communicated regularly with business employees concerning cybersecurity, data exchange and how these concepts relate to best practices under HIPAA security and privacy rule.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection within a budget of $250K.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define Salesforce CRM and e-commerce portal project requirements leveraging a budget of $500K.
Coordinated Salesforce project and managed milestones leveraging Agile methodology.
Supported implementation of business applications such as enterprise resource planning, financial and HR systems to enable centralized management of tasks.
Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
Responded to and remedied critical issues that could not be addressed by supporting staff.
Interviewed, hired, trained and mentored 1 employee by coaching daily, leading performance reviews and offering constructive feedback.
Client Software Administrator, 10/2016 to 02/2021 Nelson Mullins Riley – Greenville, SC,
Administered and maintained the company’s Apple device manager, Jamf Pro. Duties included configuring policies, setting up SSO, creating user accounts, and establishing a trust with Apple Business Manager.
Configured, maintained, and supported the company’s macOS devices using Jamf Pro. Duties included deploying configuration profiles, configuring the OS, routinely inventorying software and hardware, and writing custom bash scripts to deploy necessary software.
Administered and maintain the company’s global software management suite, SCCM. Duties included performing system upgrades, setting up new servers, and providing level 3 support for all deployment and client health issues.
Created, tested, and troubleshot packages to a global environment of roughly 4000 workstation and server endpoints.
Deployed monthly Windows OS updates and 3rd party patches for over 90 applications to 4000 server and workstation endpoints.
Created and maintained whitelisting policies within the organization’s privileged access management system, CyberArk.
Using SCCM, automated the creation of the company’s global Windows 10 image to the correct specifications.
Developed a custom, secure Windows 10 image to use as a baseline for all deployments.
Supported the organization’s global Windows 10 migration. By troubleshooting SCCM related issues and updating documentation for deployment technicians during rollout.
During the organization’s Windows 10 migration, managed the deployment of the new OS and all applications for several of the company’s international user bases, totaling 100 users. Also trained 30 desktop engineers and contractors on how to configure a computer to the department’s standards.
Assisted in implementing and took ownership of the organization’s privileged access management system, CyberArk.
Created and implemented a distributed, cloud-based server architecture in Microsoft Azure to create the ability to curate the driver packages installed during Lenovo’s system updates. Prevented computer crashes due to incompatible drivers attempting to install and improved the efficiency of the system update process via localized cloud servers.
Desktop Engineer, 10/2013 to 10/2016 Apex Systems – Rolling Meadows, IL,
Installed and configured Windows and all necessary applications for roughly 10 users per week.
Set up and configured VDIs and all necessary applications for roughly 5 users per week.
Provided level 2 support for employees’ hardware and software problems.
Provided all levels of support for Apple macOS devices in the organization.
For six months, served as the IT department’s procurement agent. Duties included working with leadership to determine the company’s hardware needs, managing new and existing vendor relations, and obtaining quotes for hardware and software.
Served as a liaison for the company’s IT staff in Mexico and performed routine technical audits on their operations.
System Administrator, 06/2011 to 06/2013 Iberdrola – City, STATE,
Administered Active Directory user and computer accounts, domain-level GPOs, security groups, and DNS zones in a 5000+ user environment.
Created and maintained network shares and their associated permissions.
Created and maintained printer queues.
Migrated and supported 1000 new users to the company’s network during an acquisition.
Education
: Computer Engineering, Expected in to Universidad Pontificia Comillas - Madrid, Spain, GPA:
Certifications
Administering System Center Configuration Manager and Intune, Microsoft - October 2016.
Jamf Pro Certified Expert, Jamf Software - June 2019.
Jamf Pro Certified Administrator, Jamf Software - December 2020.
Cisco Certified Network Associate, Cisco Systems - May 2013
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