Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Versatile and motivated IT Professional with experience in multiple IT Operations teams as well as experience interfacing with Business Units at Duke Energy. Seeking a challenging position with opportunities to leverage strong technical and personal skills to drive collaboration and operational success
Skill Highlights
  • Customer service focused
  • Strong communication skills
  • Calm under pressure
  • Adaptable/Flexible
  • Experience with Linux and Windows platforms
  • Hardware/software upgrade planning
  • Familiarity with multiple programming languages
06/2015 to Current
IT Infrastructure Analyst Highmark Inc. Belle Vernon, PA,
  • Responsible for storage/server EOL migrations, storage management tasks, and delivery of storage/server infrastructure to projects within Duke Energy
  • Contributing in an effort to streamline and enhance processes in newly merged organization
  • Co-led "bootcamp" training sessions for team members
  • Leading effort to clean and consolidate administrative groups across 4 merged teams
  • Testing and demonstrating proof of concepts on new technologies to be implemented.
05/2014 to 06/2015
IT Associate II - Project Environments Integration , ,
  • Developed new workflows to improve lifecycle of bug fixes and product enhancements for Meter Data Management Projects.
  • Automated monthly and quarterly software release deployments.
  • Coordinated code migration between Technical Architecture group and onshore/offshore Development teams
01/2013 to 05/2014
IT Associate II - End User Technology Services , ,
  • Major contributor in planning and implementation of 40,000+ workstations over 9 month period.
  • Product Line Manager for Microsoft Folder Redirection.
  • Trained LIT and EHD staff on new technologies being implemented throughout enterprise
  • Presented "Road Show" and Deep Dive sessions for Workstation Refresh Project across major regional locations in Duke Energy's territory.
07/2010 to 01/2013
Workstation Support Analyst NA City, STATE,
  • Provided IT support/consultation and managed IT related assets.
  • Coordinated major IT changes on behalf of Business Units.
  • Helped implement use of new technology to cut costs and increase productivity.
  • Worked on project to remediate applications not compatible with Windows 7.
Expected in present
Clemson University - Greenville, SC
Expected in 2009
Anderson University - Anderson, SC
Additional Information


  • Serve on Advisory Board for Anderson University's College of Business

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School Attended

  • Clemson University
  • Anderson University

Job Titles Held:

  • IT Infrastructure Analyst
  • IT Associate II - Project Environments Integration
  • IT Associate II - End User Technology Services
  • Workstation Support Analyst


  • MBA
  • MBA

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