Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Versatile and motivated IT Professional with experience in multiple IT Operations teams as well as experience interfacing with Business Units at Duke Energy. Seeking a challenging position with opportunities to leverage strong technical and personal skills to drive collaboration and operational success
- Customer service focused
- Strong communication skills
- Calm under pressure
- Adaptable/Flexible
| - Experience with Linux and Windows platforms
- Hardware/software upgrade planning
- Familiarity with multiple programming languages
|
06/2015 to Current IT Infrastructure Analyst Highmark Inc. ā Belle Vernon, PA,
- Responsible for storage/server EOL migrations, storage management tasks, and delivery of storage/server infrastructure to projects within Duke Energy
- Contributing in an effort to streamline and enhance processes in newly merged organization
- Co-led "bootcamp" training sessions for team members
- Leading effort to clean and consolidate administrative groups across 4 merged teams
- Testing and demonstrating proof of concepts on new technologies to be implemented.
05/2014 to 06/2015 IT Associate II - Project Environments Integration ā , ,
- Developed new workflows to improve lifecycle of bug fixes and product enhancements for Meter Data Management Projects.
- Automated monthly and quarterly software release deployments.
- Coordinated code migration between Technical Architecture group and onshore/offshore Development teams
01/2013 to 05/2014 IT Associate II - End User Technology Services ā , ,
- Major contributor in planning and implementation of 40,000+ workstations over 9 month period.
- Product Line Manager for Microsoft Folder Redirection.
- Trained LIT and EHD staff on new technologies being implemented throughout enterprise
- Presented "Road Show" and Deep Dive sessions for Workstation Refresh Project across major regional locations in Duke Energy's territory.
07/2010 to 01/2013 Workstation Support Analyst NA ā City, STATE,
- Provided IT support/consultation and managed IT related assets.
- Coordinated major IT changes on behalf of Business Units.
- Helped implement use of new technology to cut costs and increase productivity.
- Worked on project to remediate applications not compatible with Windows 7.
Expected in present MBA:
Clemson University - Greenville, SC
GPA:
Expected in 2009 MBA:
Anderson University - Anderson, SC
GPA:
Ā
- Serve on Advisory Board for Anderson University's College of Business
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