It Incident Management Analyst resume example

P&C licensed insurance agent Sold and provided service to customers via phone calls, written correspondence, and/or transactional work items. Solved problems, educated, and answered questions from potential customers, current policyholders, lien holders, and additional insureds' regarding coverage, rates, billing issues and general policy review. Served as a lead resource and provided counsel to other team members.

• Handles transactions for multiple lines of business by processing through systems and/or correspondence via phone or mail
• Quoted and sold new business to potential customers
• Using company systems, made policy changes when needed: Add and deletes vehicles, drivers, and coverage from existing policies. Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings
• Uses software applications to track, gather information, and answer inquiries
• Uses vendor software to obtain and/or validate information that is needed for policy rates
• Simulates customer's systematic problems to resolve user difficulties

Coach/Mentor for new hires

Created mock phone situations with new hires to help develop their virtually perfect servicing skills. Motivated and encouraged them to do their best and made myself available for questions anytime once in the live environment.

Worked in the Resource Recovery department. Operated overhead cranes to move large industrial electrical transformers. Prepared electrical transformers for final recovery of PCB oils.

Monitored chemical recycling furnaces. Followed all OSHA safety regulations

Sams Club Distro Center

Off-loaded and loaded product to and from tractor trailers using forklift, slip loaders and by hand.

Scanned products to keep accurate inventory

Key skills:

Forklift, slip loader, inventory

Oversaw 3rd shift Finishing operations

• Reviewed jobs to be run each night
• Assigned work duties to employees each night
• Setup jobs to be ran each night - spray painting, sonic welding/inserts, sanding, grinding, assembly and packaging
• Trained new hires and/or delegated training to tenured employees
• Encouraged teamwork and that production quotas were met
• Documented daily production reports

Ensured raw material were always in stock, prepared and available for work in progress.

• Mixed raw paints with catalysts and thinners to precise viscosities called for, for individual spray applications
• Kept laborers well equipped with supplies needed: boxes/packaging supplies; paints ready to go when needed, parts to be painted/assembled; inserts, chemicals, tapes, etc.
• Warehouse: Using fork lifts, moved material to and from the warehouse as needed
• Documented warehouse inventory, daily
• Kept tools and shop clean during and at end of shift