IT Incident Management Analyst with 8 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Insurance Sales - driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
New Hire Sales Coach experienced in assisting with day-to-day operations, as well as sharing expert knowledge and techniques with new hires.
Heavy Equipment Operator with 1 1/2 years in heavy equipment operation including overhead crane and tow motor operation.
Warehouse Worker accomplished in organizing shipments and loading/unloading trucks for fast and efficient customer delivery.
Experienced Finishing/Assembly Foreman - professional with strong leadership and relationship-building skills.
Manufacturing Material Handler accomplished in ensuring that raw materials are in-stock, prepared and always available for work in progress.
My first goal as an Incident Management Analyst is to restore normal service operation as quickly as possible to minimize the impact on business operations. I have accomplished this many times by implementing a temporary workaround or by requesting a server reset when applicable.
P&C licensed insurance agent Sold and provided service to customers via phone calls, written correspondence, and/or transactional work items. Solved problems, educated, and answered questions from potential customers, current policyholders, lien holders, and additional insureds' regarding coverage, rates, billing issues and general policy review. Served as a lead resource and provided counsel to other team members.
Coach/Mentor for new hires
Created mock phone situations with new hires to help develop their virtually perfect servicing skills. Motivated and encouraged them to do their best and made myself available for questions anytime once in the live environment.
Worked in the Resource Recovery department. Operated overhead cranes to move large industrial electrical transformers. Prepared electrical transformers for final recovery of PCB oils.
Monitored chemical recycling furnaces. Followed all OSHA safety regulations
Sams Club Distro Center
Off-loaded and loaded product to and from tractor trailers using forklift, slip loaders and by hand.
Scanned products to keep accurate inventory
Forklift, slip loader, inventory
Oversaw 3rd shift Finishing operations
Ensured raw material were always in stock, prepared and available for work in progress.
Information Technology Infrastructure Library (ITIL) v3 Foundations Certified
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