SEARCH

IT Help Desk Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
IT HELP DESK SPECIALIST
Summary
Highly-motivated technical support professional with extensive IT background. Enjoys providing an exceptional customer experience while troubleshooting and finding solutions to technical issues.
Skills
  • Effectively troubleshoot technical problems in a timely manner
  • Provide meticulous customer care focused on the individual
  •  Mobile Device Support including Apple and Android devices
  • OS/Software deployment
  • Proficient in Meeting Room technologies
  • Superior written and verbal communication skills
  • Experienced in Active Directory
  • Extensive experience with O365, Windows 10 and other current technologies 
Experience
IT Help Desk Specialist09/2017 to CurrentPrincipal Financial GroupDes Moines, IABuild and maintain successful relationships with business partners from admin to director level. Provide a unique customer experience, focused on the individual customer's needs. Resolve technical issues of varying difficulty in a timely manner. Maintain records, logs and the lifecycle of work requests.  Provide mobile device support for Apple and Android devices. Experienced in meeting room technologies, including Skype, WebEx, and InterCall. Maintain loaner inventory at Service Desk Express, including operating system deployment and software upgrades. Work directly with CSS to facilitate hardware deployment.  Configure and prepare devices for international travelers.
IT Support Specialist08/2014 to 09/2015TekSystems, IncWest Des Moines, IAProvided first level IT support to internal customers. Resolved customer complaints with strong technical skills. Processed a daily average of 30 inbound technical support calls. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems to resolve complaints and answer inquiries. Provided thorough support and problem resolution for customers.
Document Imaging Support Analyst03/2011 to 03/2014EMC Insurance Company, Inc.Des Moines, IA

Worked with software development team in various capacities. Facilitated JAD sessions to optimize user experience. Communicated requirements with software engineers and database administrators. Developed manual test cases for quality assurance. Provided end user training including documentation, video tutorials, and live training sessions. Provided technical support for Imaging team, including hardware and software.

Education and Training
Bachelor of Science: Management Information Systems2010Iowa State UniversityAmes, IA, USA
Associate of Science: General2007DMACCDes Moines, IA, USA
References
Carmen Graf-IT Executive Support
Graf.Carmen@principal.com
​
Keith Kmett-Director of Digital Customer Experience
Kmett.Keith@principal.com
Scoblic, Dala - Asst. Director PI Operations
Scoblic.Dala@principal.com
​
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Principal Financial Group
  • TekSystems, Inc
  • EMC Insurance Company, Inc.

School Attended

  • Iowa State University
  • DMACC

Job Titles Held:

  • IT Help Desk Specialist
  • IT Support Specialist
  • Document Imaging Support Analyst

Degrees

  • Bachelor of Science : Management Information Systems 2010
    Associate of Science : General 2007

Similar Resumes

View All
Help-Desk-Support-Specialist-resume-sample

Help Desk Support Specialist

Service Management Group

New Orleans, Louisiana