Hardworking, dedicated, attentive IT Professional with background in imaging, printer installation, memory installation, hard drive installation, motherboard/CPU replacement and general troubleshooting. Seeking a position as a Support Technician.
Works well with a team
Create procurement requisitions
Inter-departmental communication skills
Use of Remedy Ticketing
Implement Standard Work to reduce variance
C++, C#, Visual Basic
Planning and executing CM's
Training new equipment coordinators
AmazonJuly 2015 to CurrentIT Equipment Coordinator Petersburg, Virginia
Regularly resolved tickets in remedy. Answered user inquiries regarding computer software and hardware operation. Set up equipment for use by associates. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Work with multiple teams worldwide to solve network-wide issues,
AmazonApril 2014 to July 2015Inbound Chester, VirginiaUsed RF Scanner to properly stow items into bins while maintaining rate. Brought totes with problems to problem solvers. Acted as water spider, catching totes building uboats for other stowers and organizing them in the aisles to be worked in FIFO order. Also worked in pallet land stowing pallets of bulk items.
Kozak Beverages IncJuly 2011 to May 2013Pre-salesman Petersburg, VirginiaStarted role as a merchandiser. Broke down orders, rotated stock, filled coolers, organized backstock. Set up/built displays in bulk stores. Worked with drivers and salesmen to increase company's cooler space and get new products placed. Promoted to Pre-salesman after one year as merchandiser. Used handheld unit (MC70) to write orders for accounts. Continued basic merchandising duties. Attended weekly sales meetings and other business functions.
Education and Training
Virginia Commonwealth University2010Bachelor of Arts: Homeland Security and Emergency PreparednessRichmond, Virginia, United States
Activities and Honors
Assisted in the building of RDU5.
Worked with software engineer to help resolve network-wide kindle issue.