Hardworking, dedicated, attentive IT ProfessionalĀ with background in imaging, printer installation, memory installation, hard drive installation, motherboard/CPU replacement and general troubleshooting. SeekingĀ a position as a Support Technician.
Skills
Leadership
Works well with a team
Create procurement requisitions
Inter-departmental communication skills
Use of Remedy Ticketing
Implement Standard Work to reduce variance
Linux (Ubuntu)
C++, C#, Visual Basic
Windows 7/10
Networked applications
PC troubleshooting/repair
Planning and executing CM's
āTraining new equipment coordinators
Education and Training
Virginia Commonwealth UniversityRichmond, VirginiaExpected in 2010 ā āBachelor of Arts:Homeland Security and Emergency Preparedness - GPA:
Experience
Amazon.Com, Inc. - IT Equipment Coordinator Tempe, AZ, 06/2015 - Current
Regularly resolved tickets in remedy.Ā Answered user inquiries regarding computer software and hardware operation. Set up equipment for use by associates. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Work with multiple teams worldwide to solve network-wide issues,
Coca-Cola Bottling Co. Consolidated - Inbound Piedmont, SC, 03/2014 - 06/2015Used RF Scanner to properly stow items into bins while maintaining rate. Brought totes with problems to problem solvers. Acted as water spider, catching totes building uboats for other stowers and organizing them in the aisles to be worked in FIFO order. Also worked in pallet land stowing pallets of bulk items.
Kozak Beverages Inc - Pre-salesman City, STATE, 06/2011 - 04/2013Started role as a merchandiser. Broke down orders, rotated stock, filled coolers, organized backstock. Set up/built displays in bulk stores. Worked with drivers and salesmen to increase company's cooler space and get new products placed. Promoted to Pre-salesman after one year as merchandiser. Used handheld unit (MC70) to write orders for accounts. Continued basic merchandising duties. Attended weekly sales meetings and other business functions.
Activities and Honors
Assisted in the building of RDU5.
Worked with software engineer to help resolve network-wide kindle issue.
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