it engineer backup administrator systems support resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Throughout the years I've accomplished many goals within Information Technology and Networking. I desire a challenging position which utilizes my knowledge, experience, and skills, allowing for professional development and growth. With my years of experience in Information Technology, I believe I'm prepared to acquire the role of Associate Director, Engineering, or equivalent.


IT Engineering/Backup Administrator - Information Technology

*Over 20 years of progressive experience in Information Technology / Desktop Support field. *Approximately 9 years of progressive experience in Systems Administration / Network Design & Implementation / Backup Administration. *Strong knowledge of MS Server Products such as 2012R2, AD, DHCP, DNS, and Clustered environments. *E-mail systems such as Lotus Notes and Exchange 2010 servers, including some CLI. *Wide exposure to backup systems such as CommVault, Veeam, and Backup Exec including database and virtual environments. *Ability to work independently under pressure and as part of a team. *Familiar with Jessicals PowerEdge Server products, Eqallogic, and other similar systems. *Organized and detail-oriented and a team player within a professional environment.

Work History
IT Engineer/Backup Administrator/Systems Support, 03/2007 to 2016
Zones, Inc., ,
  • Developed and maintained Backup Operations and policies in compliance with Sarbanes Oxley standards.
  • Monitored and, or changed daily backup procedures to clean up an ignored system, including off site data protection and disk based backups.
  • Managed migration of central data center from Backup Exec to CommVault systems using Jessical's line of PowerVault storage arrays and library's, utilizing Deduplication technology.
  • Completed training for the Cisco CCNA program.
  • Assisted in circuit upgrades for all remote offices.
  • Configure and swap out Cisco 2800 series routers to bring up dual circuits.
  • Configured CommVault for Exchange 2007 & 2010, .edb and mailbox backups to replace Backup Exec.
  • Configuration of CommVault for all remote offices (25) and other custom daily backups.
  • Assisted with configuration and setup of our Co-location DR Replication site.
  • Daily tasks:.
  • Configure and maintain CommVault backup operations, disk backup, clustered configurations, tape rotation, policies and procedures.
  • Manage remote sites backup operators and troubleshot common daily issues.
  • Configure and maintain Veeam backup operations for Virtual systems such as VMware and Hyper-V.
  • Prepare for SOX audit and restore testing quarterly.
  • Assist with quarterly server updates and firmware checks.
  • Network Administration within Active Directory/Domain environment.
  • Manage and maintain LAN/WAN/VPN services throughout the organization.
  • Manage and maintain all server hardware and software including Windows server 2008R2 and 2012R2.
  • Random projects given on a daily basis, and or assist the Help Desk on an as needed basis during overflow and escalations.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
  • Maintain and update disaster recovery plans for IT infrastructure.
  • Support for most current Blackberry, Apple, and Android devices utilizing Blackberry Enterprise Server or Microsoft ActiveSync.
  • Support for systems such as Jessical DDPE, KBOX, and KACE.

Desktop/Networking consultant, 07/2004 to 11/2006
Networking Consultants Of Texas, ,
  • Worked as an independent contractor as a Network Consultant, solving a wide variety of networking/desktop support issues.
  • More upon request.

Desktop/Network Onsite Technician, 09/2003 to 04/2004
Bits & Bytes Computers, ,
  • Worked as one of two onsite Desktop Support technicians for a small computer store.
  • More upon request.

Desktop/Network Lead Technician, 07/2002 to 07/2003, ,
  • Managed store front duties and onsite calls.
  • More upon request.

Desktop Support Technician, 07/2000 to 05/2002
Exxon Mobil, ,
  • Support for 1,500 client base atmosphere, solving complex desktop issues, and an open range of software and hardware tickets.
  • More upon request.


I specialize in backup, restore and design primarily with CommVault (All Versions). Also Familiar with Veeam and Backup Exec (All versions).


Jessical DL 2000 (CommVault), PowerVault TL 2000, MAS Raid5, Equallogic, NAS devices and cloud backups. 

    Other Hardware:

    HP Proliant DL servers, Compaq Proliant servers, Jessical Power Edge servers, IBM Servers, Blackberry Enterprise server, most Blackberry moJessica phones, Apple iPhone, Android devices, etc. 

    Cisco Router and Switches, Hubs - D-Link, Linksys, Net-gear, 3Com, Intel, Laptops (all moJessicas), Desktops (all moJessicas).   


    Obtained MS Server 2012R2 Certificate of completion from Global Knowledge training school.

    Obtained ComVault Certificate of completion from CommVault Boot Camp. 

    Obtained CCNA certificate of completion from HCC.

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    Resume Overview

    School Attended

      Job Titles Held:

      • IT Engineer/Backup Administrator/Systems Support
      • Desktop/Networking consultant
      • Desktop/Network Onsite Technician
      • Desktop/Network Lead Technician
      • Desktop Support Technician


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