As a senior executive in the IT sector, I offer multidimensional leadership in the areas of IT Operations and Engineering, Strategic Planning, Compliance Management, Project Management, Systems Design, Change Management, and Problem Management. I excel at leading and inspiring teams through the establishment of clear vision, goals, objectives, roles, and responsibilities. Some of my key highlights include administering a $30MM+ multi-year operational budget, continually streamliningprocesses to reduce costs, saving through the decommissioning and consolidation of infrastructure across the enterprise, and leading scalable IT improvement efforts. I've also been effective at developing highly skilled teams.
Data Center Management
Initiated and co-authored business case for in-sourcing talent which resulted in multi-million dollar year over year saving.
cross-functional initiative to achieve integration of the IT
infrastructure to support on-boarding of HSBC US Card portfolio.
Managed security, SarBox and PCI compliance across mid-range enterprise compute platforms.
Launched focused effort to reduce incidents in the Unix/Linux environment resulting in 80% decrease in incidents over a 6 month period.
Automated repeatable tasks where possible to increase efficiency allowing for a 365% growth in servers supported while decreasing staff by 4%.
IT DirectorJan 2011 to Current Capital One － Glen Allen, VA
Applied best practices of software development while staying abreast of advances in the practice.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Developed training materials and procedures.
Established requirements for new systems and modifications.
Analyzed capacity information and computer OS system data to identify and characterize anomalies on systems.
Gathered and analyzed performance metric data.
Provided recommendations for resolving defects.
Worked on large enterprise and business critical applications.
Oversaw enterprise IT infrastructure including servers, DB, mainframe and storage systems.
Configured, maintained and provided trending and performance analysis of enterprise class unix systems.
Researched new trends and technologies leading to testing and justification for deployment.
Served as the technical lead for server infrastructure including development, QA, staging and production systems.
Automated repeatable tasks where possible.
Managed team of 70 professionals including onshore and offshore resources.
Spearheaded cross-functional initiative to achieve integration of the IT infrastructure to support onboarding of HSBC US Card portfolio.
Developed and directed strategy for upgrading hardware platform resulting in a year 1 $4M savings and an estimated $4M recurring cost avoidance on licensing.
Total Accountability for leading an IT department of Unix and Linux administrators and engineers.
Manage an annual budget of $10MM+.
Drive operational efficiencies to allow the environment to grow while allowing staffing levels to decline.
Lead a team of 80+ employees and 3rd party managing 7500+ servers across geographically dispersed data centers.
Develop my team members to become future leaders internal or external to Capital One.
Increased supported environment by 365% while decreasing support staff by 4%.
Efficiencies were gained via automation and standardization which reduced labor hours by ~12,000 hours per year.
Reduced overall unit costs by ~$3MM from 2013 to 2014 while the environment experienced significant growth.
Exceeded efficiency targets resulting in ~$600k savings year over year.
Leading through transformation and massive change including the move to Amazon Web Services (AWS) and agile methodology.
Co-developed the insourcing strategy and business case that was ultimately used to bring Capital One ITO in house providing multi-million-dollar savings year over year and bringing the strategy making and knowledge capital in house.
Reduced costs by negotiating a 3rd party support agreement resulting in $1MM savings per year for one vendor and pressured another vendor into a $500k reduction in support costs.
Negotiated an unbudgeted 3 year license true up from $4MM down to under $900k.
Developed leaders who have gone on to key roles within Capital One and to external companies.
Lead large team of ~80 associates and 3rd party resources (both onshore and offshore) supporting geographically dispersed midrange platforms and responsible for over 7500 servers.
Program management of a cross functional team across all of IT to assess and build infrastructure in a yearlong effort to consolidate the account from a purchased entity into Capital One systems.
Managing a $35MM project budget.
Influenced executive leadership to make a technology switch which resulted in ~$4MM in hardware/OS/support savings and also provided additional headroom for future growth.
2% of employees receive a Circle of Excellence Award.
Received a 3rd Circle of Excellence award was an individual award for developing and implementing a business case which resulted in ~$3M in savings in a 9 month period.
Partner with architecture and engineering to set strategic direction for the hardware/OS platforms.
Led the technical integration of 5 acquired entities into the Capital One environment, including employees and infrastructure.
Maintain and manage strong relationships with external vendors (IBM, HP, Oracle, Red Hat and others).
Sr. Manager/Acting DirectorJan 2006 to Jan 2011 Capital One － Glen Allen, VA
Service Delivery Manager Midrange Compute and DB services Enterprise service delivery manager for the geographically dispersed midrange platforms and responsible for over 1200 devices and 3700 databases across multiple business units, managed a $19MM budget and indirectly manage over 165 third party contractors and 3 direct reports.
Championed simplification and consolidation initiatives in 2009 saving approximately $6MM in annual licensing costs.
Maintained 2009 budget and stayed favorable by $1MM through consolidation, decommissioning and support renewal renegotiations.
Manage an outsourced relationship to a large 3rd party vendor providing data center operations, project implementation, and management and compliance services.
Reduced complexity of environment via platform consolidation and virtualization.
Responsible at various times for managing Unix, Linux, windows, database and mainframe environments including a team of 100+ associates, contractors and 3rd party resources.
Led integration of newly acquired banks into the enterprise standard support model.
Business systems analyst for technology operations.
Unix Administrator/IT ManagerJan 1999 to Jan 2006 Capital One － Glen Allen, VA
Progressed from entry level Unix administrator up to manager for all Unix and Linux for Capital One.
Programmer Analyst/Financial Analyst/Unix AdministratorJan 1992 to Jan 1999 Bell Atlantic － Silver Spring, MD
Grew across several different disciplines including application developer using COBOL, Powerbuilder, C++, financial analyst for a small business unit and the Unix systems administration.
Financial analyst for small business unit.
Application DeveloperJan 1988 to Jan 1992 Chessie Computer Services Inc － Baltimore, MD
Application development using COBOL, IMS and DB2.
Real Estate Sales AgentJul 1987 B.K. Haynes Real Estate － Front Royal, VA
Licensed real estate sales agent who actively sold raw land for recreational development.
Master of Business Administration, FinanceLoyola University － Baltimore, MDFinance
Computer Information SystemsJames Madison University － Harrisonburg, VAComputer Information Systems