It Director Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

IT Director with over twelve years of experience in omni-channel retail systems. Leader of successful strategic and technical collaboration, with a gifted ability to communicate cross-functionally within complex organizations. 

  • Cross-Functional Communication
  • Team Building and Leadership
  • Information Technology Governance
  • Process Optimization
  • Software Implementations and Integrations
  • Strategic Planning
Education and Training
Scrum Alliance , Expected in 2017 Certified Scrum Master : - GPA :
University of Connecticut Storrs, CT Expected in 1997 Bachelor of Science : Business - GPA :
Bassett Mechanical Contractors - IT Director
Madison, WI, 02/2018 - Current
  • Provide leadership and support for the entire IT Team(6 direct reports) consisting of a Project Manager, Technical Lead, Systems Analyst, Network Administrator,  and two Help Desk Technicians
  • Plan and drive the execution and of all technical initiatives, ensuring projects are completed on-time and on-budget 
  • Lead cross-functional initiatives to assess business problems and design elegant technical solutions
  • Manage all financial aspects of the department including contract negotiations and producing and maintaining an annual CapEx and OpEx budget
  • Oversee day to day activities of the department, informing the prioritization of work and ensuring adherence to Title Nine's technical standards and protocols
1-800-Flowers.Com, Inc. - Technical Program and Project Manager
Westerville, OH, 01/2016 - 01/2018
  • Led and managed all evaluation and implementation of complex technical programs and systems across the organization. Highlights include a website re-platform and the development of a 3rd party fulfillment process
  • Collaborated with Executive Team to assess project scopes and prioritize initiatives
  • Oversaw all project workflow and tightly managed project scope and costs; communicating consistently with executive sponsors, stakeholders, and technical teams to ensure the project timeline remains intact and risks are mitigated
  • Ensured that all projects adhere to sound project management principles and practices 
  • Established the methodology for defining business and technical requirements, tracking resource allocation, and user acceptance testing for all technical projects
Transamerica Life Insurance Company - Systems Analyst
North Charleston, SC, 06/2014 - 12/2015
  • Systems Analyst for Ecommerce Data Services Team, primarily focusing on complex data integration projects relating to Macy’s Customer Foundation data warehouse, partnering mainly with the Marketing Systems & Analytics Team
  • Analyzed business requirements and existing system configuration, data elements, business rules, and data integration processes to determine project scope
  • Collaborated with business subject matter experts, data architects, and developers to create the optimal technical approach 
  • Created and documented functional and technical requirements, ensuring that the system design aligned with the business objectives 
  • Served as a subject matter expert for the Customer Foundation and its related data sources
Geico Insurance - Senior Business Systems Analyst
Baton Rouge, LA, 10/2006 - 06/2014
  • Consulted with stakeholders, developers, and vendors to define and carry out system implementation and data integration strategies for omni-channel retail, warehouse management, inventory control, and e-commerce systems 
  • Gathered business requirements, analyzed processes, and implemented robust functional and technical solutions to maximize overall efficiency Served as systems subject matter expert 
  • Communicated regularly with developers and stakeholders to assess progress and manage expectations, providing leadership and direction to ensure successful and timely implementations Identified, targeted, and resolved technical and operational issues 
  • Created functional and technical documentation
  • Authored reports, performed data analysis, and provided analysis summaries to stakeholders

IDX Systems Corporation, GE Healthcare - Senior Software Analyst
City, STATE, 03/1998 - 10/2001
  • Resolved complex product functionality issues, consulting with clients to ensure optimal system usage 
  • Bolstered client satisfaction via effective prioritization of issues, consistently meeting deadlines, and providing excellent support via written and oral communication 
  • Mentored new hires, developed training materials, and spearheaded application training sessions 
  • Established an online knowledge base to be used as a reference for the resolution of software issues
Technical Skills
  • Jira
  • Agile Methodologies
  • SQL Server Reporting Services     
  • SQL Server Management Studio
  • Transact-SQL
Extra-Curricular Activities
  • GirlVentures, Mentor and Rock Climbing Buddy, 2007 
  • USA Rugby, Captain, 1999-2007 
  • Berkeley All-Blues Rugby Club, Captain, 2004-2007 
  • Beantown Rugby Club, Captain, Club President, Tours Secretary, 1997-2004

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Resume Overview

School Attended
  • Scrum Alliance
  • University of Connecticut
Job Titles Held:
  • IT Director
  • Technical Program and Project Manager
  • Systems Analyst
  • Senior Business Systems Analyst
  • Senior Software Analyst
  • Certified Scrum Master
  • Bachelor of Science

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