it director resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

IT Director with over twelve years of experience in omni-channel retail systems. Leader of successful strategic and technical collaboration, with a gifted ability to communicate cross-functionally within complex organizations. 

  • Cross-Functional Communication
  • Team Building and Leadership
  • Information Technology Governance
  • Process Optimization
  • Software Implementations and Integrations
  • Strategic Planning
IT Director, 02/2018 - Current
Bassett Mechanical Contractors Madison, WI,
  • Provide leadership and support for the entire IT Team(6 direct reports) consisting of a Project Manager, Technical Lead, Systems Analyst, Network Administrator,  and two Help Desk Technicians
  • Plan and drive the execution and of all technical initiatives, ensuring projects are completed on-time and on-budget 
  • Lead cross-functional initiatives to assess business problems and design elegant technical solutions
  • Manage all financial aspects of the department including contract negotiations and producing and maintaining an annual CapEx and OpEx budget
  • Oversee day to day activities of the department, informing the prioritization of work and ensuring adherence to Title Nine's technical standards and protocols
Technical Program and Project Manager, 01/2016 - 01/2018
1-800-Flowers.Com, Inc. Westerville, OH,
  • Led and managed all evaluation and implementation of complex technical programs and systems across the organization. Highlights include a website re-platform and the development of a 3rd party fulfillment process
  • Collaborated with Executive Team to assess project scopes and prioritize initiatives
  • Oversaw all project workflow and tightly managed project scope and costs; communicating consistently with executive sponsors, stakeholders, and technical teams to ensure the project timeline remains intact and risks are mitigated
  • Ensured that all projects adhere to sound project management principles and practices 
  • Established the methodology for defining business and technical requirements, tracking resource allocation, and user acceptance testing for all technical projects
Systems Analyst, 06/2014 - 12/2015
Transamerica Life Insurance Company North Charleston, SC,
  • Systems Analyst for Ecommerce Data Services Team, primarily focusing on complex data integration projects relating to Macy’s Customer Foundation data warehouse, partnering mainly with the Marketing Systems & Analytics Team
  • Analyzed business requirements and existing system configuration, data elements, business rules, and data integration processes to determine project scope
  • Collaborated with business subject matter experts, data architects, and developers to create the optimal technical approach 
  • Created and documented functional and technical requirements, ensuring that the system design aligned with the business objectives 
  • Served as a subject matter expert for the Customer Foundation and its related data sources
Senior Business Systems Analyst, 10/2006 - 06/2014
Geico Insurance Baton Rouge, LA,
  • Consulted with stakeholders, developers, and vendors to define and carry out system implementation and data integration strategies for omni-channel retail, warehouse management, inventory control, and e-commerce systems 
  • Gathered business requirements, analyzed processes, and implemented robust functional and technical solutions to maximize overall efficiency Served as systems subject matter expert 
  • Communicated regularly with developers and stakeholders to assess progress and manage expectations, providing leadership and direction to ensure successful and timely implementations Identified, targeted, and resolved technical and operational issues 
  • Created functional and technical documentation
  • Authored reports, performed data analysis, and provided analysis summaries to stakeholders

Senior Software Analyst, 03/1998 - 10/2001
IDX Systems Corporation, GE Healthcare City, STATE,
  • Resolved complex product functionality issues, consulting with clients to ensure optimal system usage 
  • Bolstered client satisfaction via effective prioritization of issues, consistently meeting deadlines, and providing excellent support via written and oral communication 
  • Mentored new hires, developed training materials, and spearheaded application training sessions 
  • Established an online knowledge base to be used as a reference for the resolution of software issues
Technical Skills
  • Jira
  • Agile Methodologies
  • SQL Server Reporting Services     
  • SQL Server Management Studio
  • Transact-SQL
Education and Training
Certified Scrum Master: , Expected in 2017
Scrum Alliance - ,
Status -
Bachelor of Science: Business, Expected in 1997
University of Connecticut - Storrs, CT
Status -
Extra-Curricular Activities
  • GirlVentures, Mentor and Rock Climbing Buddy, 2007 
  • USA Rugby, Captain, 1999-2007 
  • Berkeley All-Blues Rugby Club, Captain, 2004-2007 
  • Beantown Rugby Club, Captain, Club President, Tours Secretary, 1997-2004

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Resume Overview

School Attended

  • Scrum Alliance
  • University of Connecticut

Job Titles Held:

  • IT Director
  • Technical Program and Project Manager
  • Systems Analyst
  • Senior Business Systems Analyst
  • Senior Software Analyst


  • Certified Scrum Master
  • Bachelor of Science

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