Proficient IT Support Analyst offering more than 20 years of experience in helpdesk operations, network maintenance, troubleshooting issues, voice/data, VPNs and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems, providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Recognized for exemplary Customer Service and Team Collaboration.
ITIL Foundation Certificate in IT Service Management: 12/2017
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