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IT Business Analyst and Project Manager Resume Example

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IT BUSINESS ANALYST AND PROJECT MANAGER
Summary

Motivated IT Project Manager skilled in requirements gathering and well-versed in analyzing and mitigating risk and finding cost-effective solutions. Willing to go the extra mile to deliver a quality product on time and within budget. Certified in PRINCE 2 Foundation. With a background in streamlining and automating procedures and making recommendations for continuous improvement, she can help unlock a company's full potential. Have moved to the US from Australia recently and looking for new challenges and professional growth.

Skills
Business Systems Analysis, Application Design and Analysis, Project Management, Agile, Test Plan, Use Case Development, UAT Coordination and Execution, UML Modeling, Contract Management, Vendor Management, Technology Deployment, Technical Support, Process Improvement, Change Management, Business Continuity, Software License Management, Quality Assurance Systems Analysis, Case Complete, Mind Maps, PHP, HTML, CSS, C++, MS Word, MS Visio MS Project, Excel and PowerPoint
Experience
IT Business Analyst and Project Manager
September 2012 to June 2015Brotherhood of St Laurence － Melbourne, Australia
  • Was also chosen to perform higher duties in my managers' role (ICT Manager) while she was traveling overseas for two months.
  • Was chosen for this because of my ability to work under pressure and make the hard decisions when required.
  • Responsibilities encompassed: research and analyse system solutions, recommend system improvements, development and enhancement of ICT systems procedures, conducting workshops and interviews for requirements gathering and the collaboration with expert staff, customers and vendors on IT projects.
  • Key achievements and experience: Site Re-location Project Management Dealt with various stakeholders inside and outside the organisation to make sure there was no delay in the timeline.
  • Coordinated vendor activities Contained project cost with the five-precent buffer that was anticipated.
  • Result: The new site was completely functional on go-live day with positive feedback from the stakeholders and users.
  • Helpdesk & Asset Management System Requirements gathering for both the helpdesk system and the asset management system Options analysis on helpdesk applications available Co-ordinated the implementation of the chosen platform (ManageEngine) Result: Helpdesk request capture has increased at BSL from a previous level of 70% to 98% which both improved the department productivity and proactivity towards future problems.
  • Contact Management System Requirements gathering from 15 different funded programs Forms analysis from each program Produced recommendations report for senior management Result: As a result of my report, a Contact Management System was not implemented.
  • My analysis found that more than half of the programs had mandated systems that meant many custom interfaces would be required, making the project financially unfeasible.
IT Projects Coordinator
July 2010 to September 2012Melbourne, Australia
  • Coordination of ICT projects, development of process diagrams, providing Point of Sale (POS) support to all stores, providing POS training and the preparation of all new training materials.
  • Key achievements and experience: POS Implementation & Sales Screen Design Implementation of POS terminals in 13 stores with integrated payment system Requirements gathering for a new sales screen design Designed new sales screen Provided POS training for all staff Result: Sales data accuracy increased from 20% to 80% and the new system received positive feedback from staff in relation to its ease of use and reduction of manual process.
  • HHS Database Upgrade Required features gathering from stakeholders Produced requirements document for the database vendor Tested and implemented the upgrade release Result: The upgraded database reduced the processing time for manual orders from 15-20 minutes down to 5 minutes and even more pronounced was the reduction in month end reporting down to 10 minutes from four hours previously.
Website Developer
Victorian Council of Social Service － Melbourne, Australia
  • Responsibilities encompassed: analysis of current website, development of user satisfaction survey and producing a new website layout report incorporating the new content management system.
Education and Training
Master of Information Technology : Information Systems, 2009Swinburne University － Melbourne, AustraliaInformation Systems
Bachelor of Computer Application : 2007Bangalore University － Bangalore Melbourne, India Australia
Business Systems Analysis Business Systems Analysis Certification MetaPM // Melbourne, Victoria
Professional Affiliations
Member Australian Computer Society - Certified Technologist Associations Australian Computer Society (ACS) // Member Victoria ICT for Women // Member International Institute of Business Analysis // Member 2 of 2
Skills
go-live, Agile, Application Design, Asset Management, Business Systems Analysis, C++, Change Management, Contact Management, content management, Contract Management, CSS, Database, senior management, features, Forms, functional, HTML, PHP, layout, Excel, PowerPoint, MS Project, 98, MS Word, Modeling, POS, Process Improvement, producing, Project Management, Quality Assurance, reporting, Requirements gathering, research, Sales, Systems Analysis, Technical Support, training materials, UML, Upgrade, Vendor Management, Visio, website, workshops
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Resume Overview

Companies Worked For:

  • Brotherhood of St Laurence
  • Victorian Council of Social Service

School Attended

  • Swinburne University
  • Bangalore University

Job Titles Held:

  • IT Business Analyst and Project Manager
  • IT Projects Coordinator
  • Website Developer

Degrees

  • Master of Information Technology : Information Systems , 2009
    Bachelor of Computer Application : 2007
    Business Systems Analysis Business Systems Analysis Certification MetaPM // Melbourne, Victoria

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