IT Administrator of southern NJ operations Resume Example
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IT ADMINISTRATOR OF SOUTHERN NJ OPERATIONS
Professional Profile
Accomplished IT Administrator with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of solid hardware, software and networking experience in addition to strong operational skills to a rapidly growing company. I am a highly driven individual with the knowledge and ability to work great as an addition to a team or on my own with confident attitude. Due
to the jobs that I've held it has given me an excellent level of customer
service skills, and the ability to work great with people in all situations.
Qualifications
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Skills
Account management, Active Directory, asset management software - Track It, Dell Kace, ServiceNow, LANDesk, Avaya, backup, Cisco, Hardware, Domain Controller, database management, DHCP, DNS, email, Fax, Firewall, FTP, Hard Drive encryption, Help Desk, HP, Imaging, Inventory, IP, Exchange Server, Microsoft Exchange, Microsoft Office 2003, 2010, 2013, Office365, windows migration, enterprise level software, networking, printers, scanner, server management, SQL server, HP/Cisco switches, Mobile devices, Mobile device management, troubleshooting and diagnostics, VPN, VOIP, Xerox, HP, Lexmark. Multiple site management
Relevant Experience
Oversaw Virtualization projects which led to a dramatic drop in help desk tickets.
Effective time management across 3 HRC centers spanning across 3 NJ counties.
Communicate with upper level management to ensure centers are running smoothly, and efficiently.
Manage inventory records for all 3 sites which led to a recovery of missing assets.
Experience
IT Administrator of southern NJ operations
June 2014 to CurrentAmerican Commercial Lines Llc － Harahan , LA
June 2014 to CurrentAmerican Commercial Lines Llc － Harahan , LA
- Solely Manage 3 centers spanning over 3 New Jersey County's
- Responsible for major projects: Server decommissions, New server builds and configurations: Domain Controllers, Printer servers for each site.
- Active Directory, Domain Controller, Printer Server, DNS Sever management, Server management console
- Managed Computers and printers for roughly 90 employees
- Image/Ghosting of computers to maintain good stock of working PCs
- Hard Drive Encryption
- ADS account support: Account Unlocks, Password Resets
- Local end email account configurations and issue diagnostics
- Lexmark and HP LaserJet printer/scanner maintenance and configurations
- Repair/Replace hardware on PCs
- Setup PCs in work area for new employees and equipment moves
- Virus/Malware removal
- Resolve Help Desk issues for all employees include site director, and assistance center managers
- Basic training for new employees regarding PC functionality and programs: Office 365/Office 2013, Siroms, Intranet
- Maintain and organize server room consisting of network switches, firewall and domain controller
- Inventory tracking for printer toner, PCs, supply requests when needed
- Avaya Softphone system installation and configuration as well as issues
- Avaya Hardline Phones configuration and maintenance
- Avaya account management services
- Coordinate with Housing Advisors to resolve computer based issues to determine if it's PC or third party software
- Use Track-It software to keep track of help desk tickets related to ongoing issues with PCs or printers
- Coordinate with Siroms database help desk and Avaya government solutions support to resolve issues related to Siroms database, and Avaya Software issues
- Diagnose and resolve issues with server room equipment: Firewall, switches, DC
- Virtualization Projects – Virtual Sever setup/configuration and maintenance
Interim - IT Project Coordinator
June 2014 to June 2014Heartland Dental － Edmonds , WA
June 2014 to June 2014Heartland Dental － Edmonds , WA
- Coordinate with end-users to set appointments for technicians to back up user data, and configure end-users new laptops and gather information from end-users needed for project deployment Communicate directly with users to ensure smooth transitions to new equipment and address any issues with Team lead and technicians.
- Maintain and update reports for asset management tracking, as well as project status Monitor and modify project schedule as needed Report the days productivity analysis to the Project Manager and Technology director for review.
Windows Migration Expert
March 2014 to June 2014Ipg Photonics Corporation － Minneapolis , MN
March 2014 to June 2014Ipg Photonics Corporation － Minneapolis , MN
- Windows 7 migration expert Coordinating with end-user for information regarding software needed specific job functions and data storage locations being migrated to new equipment
- Planning timeframes with end-user for data backups from current computer equipment in the field Imaging of Windows 7 Operating System and configuration BIOs configuration and manipulation to ensure backwards compatibility for older hardware docking stations
- End-User data backup and deduplication, followed by migration to new equipment via secured network or End-users personal network storage location bat file modification to ensure end-user's network drives function while on VPN access connection
- Application installation and configuration via LANDesk management suite or manually Record asset management markings from equipment and submit directly to project coordinator
- Remote support via Bomgar to resolve issues on End-users equipment, and remote data backup and migration
- RSA configuration for end-user VPN access
- McAfee End-Point Encryption management console
- Installation/e-configuration and troubleshooting of McAfee's end-point encryption software called Safeboot
- Microsoft Outlook 2010 configuration to ensure mail flow and accessibility of archive files
- Testing configured systems for appropriate functionality and compatibility for ease of end-user transition.
Helpdesk Analyst
October 2013 to March 2014Heartland Dental － Elkhart , IN
October 2013 to March 2014Heartland Dental － Elkhart , IN
- Answer phones for the helpdesk for network and hardware related issues
- Active Directory management: Creating/disabling accounts, .bat files, distribution groups, Microsoft Exchange: Creating/disabling mailboxes for users and distribution emailing groups
- Remote Desktop for mobile devices: Tablets and Smartphones
- Mobile Device Configuration and support Verizon Wireless Enterprise console
- Server Management: Fax server, Active Directory (ADS), Exchange, NextGen, Home Care Home Base
- Remote Site and Hospital support for Robert Wood Johnson, and other VNACJ affiliates
- Savin, Xerox copier management
- PointCare (HCHB Mobile version) support for visiting nurses using tablets in the field
- Diagnose and Repair desktop and laptop computers
- Build and maintain OS images for equipment Windows XP/7/8/8.1, Office 2007/2010/2013
- Used remote support tools to resolve issues on desktops, laptops and mobile devices Employee Self Service portal management
- Timecard system management via SQL server for adding/removing users VPN configuration/management and training.
IT Support Specialist - Lead role
November 2009 to October 2013Rockwell Automation, Inc. － Belgrade , MT
November 2009 to October 2013Rockwell Automation, Inc. － Belgrade , MT
- Lead technician supporting main and secondary campus site and all equipment (3800 PCs)
- Responsible for research and ordering of PC equipment college-wide
- Resolved low-high/critical level help desk tickets and as well as emergency/VIP
- Build and maintain OS images for deployment with Symantec Ghost
- Windows XP, Vista, Windows 7, Windows 8, Server 03/08 R2, MS Office 2007/2010/2013, and specialized educational software, Deep Freeze, Synchron-Eyes, AutoCAD.
- Lead for Windows XP - Windows 7 migration, including after hours and weekends
- Microsoft Office 2007 to Office 2010 campus wide upgrade project
- Testing of Windows 8, and Office 2013
- Datatel systems client installation, and database upgrades
- Configuration and lead support of mobile devices
- Configured, replaced/repair VOIP phones: Avaya
- Used remote support portal called Bomgar to remotely fix issues on desktops and laptops
- BES server management (phased out)
- Shrewsoft VPN/Cisco any-connect installation and configuration
- VMWare implementation
- DHCP and Static IP
- BYOD Environment
- Service Now ticketing system
- Dell KACE management suite/server
- Service Now incident management suite
IT field technician
August 2009 to November 2009QualxServe WorldWide Tech Services － City , STATE
August 2009 to November 2009QualxServe WorldWide Tech Services － City , STATE
- Diagnosed issues with clients in person and via phone
- Dispatched necessary replacement parts to customers
- Installed/uninstalled/repaired parts on branded desktops/notebooks/servers
- Scheduled/confirmed appointments with clients to ensure satisfactory services
- Traveled to clients residencies and commercial locations
- Tested equipment to confirm a successful repair
- Demonstrated the proper way to use equipment more efficiently
- Configured BIOS settings, installed operating systems, and third party software for client use Dell, Sony, Apple, Toshiba notebooks.
IT Support Specialist
October 2008 to June 2009Huntleigh Healthcare LLC － City , STATE
October 2008 to June 2009Huntleigh Healthcare LLC － City , STATE
- Setup/managed/maintained BlackBerry devices on BES and BIS server
- Spoke with technicians in the field to resolve issues in remote locations
- Built/programmed In-house and In-field computers for employees Exchange Server, FTP Servers, Domain servers
- Repaired software and hardware in desktop and notebook applications
- Worked with hard drive ghosting software i.e.: Symantec Ghost/Casper XP
- Used PC Anywhere/Windows Remote Desktop/VNC to fix pc issues for the national sales force
- Configured, maintained, and replaced/repair VOIP phones
- VPN configuration for remote users Windows 2000, XP, Vista, Server 03, MS Office 03/07.
IT field technician
February 2008 to October 2008Dell Inc/Unisys － City , STATE
February 2008 to October 2008Dell Inc/Unisys － City , STATE
- Diagnosed issues with clients in person and via phone
- Dispatched necessary replacement parts to customers
- Installed/uninstalled/repaired parts on Dell desktops/notebooks/servers
- Scheduled/confirmed appointments with clients to ensure satisfactory services
- Traveled to clients residencies and commercial locations
- Tested equipment to confirm a successful repair
- Demonstrated the proper way to use equipment more efficiently
- Configured BIOS settings, installed operating systems, and third party software for client use
- Worked extensive overtime to ensure all appointments were met within the agreed upon terms
- On-call during weekends in case emergency service was required.
Senior technician
September 2005 to October 2006XTSG Systems Inc － City , STATE
September 2005 to October 2006XTSG Systems Inc － City , STATE
- Store Manager of retail division
- Hardware engineering of on-site and off-site equipment
- Virus/spyware removal
- Build & service computers
- Experience with servers in a secured banking environment
- Knowledge in wide range of software: Windows 98, 2000, XP, Vista, Server 03, MS Office 03, Mac OS.
Education
Networking, 2006T.H.E Technologies － City, State
Bachelor of Arts : Social Sciences, 02/2016Thomas Edison State College － City, State, USA
Master of Science : Information TechnologyThomas Edison State College － City, State, USAStarting July 2016
BiologyOcean County College － City, State, USA
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Resume Overview
School Attended
- T.H.E Technologies
- Thomas Edison State College
- Ocean County College
Job Titles Held:
- IT Administrator of southern NJ operations
- Interim - IT Project Coordinator
- Windows Migration Expert
- Helpdesk Analyst
- IT Support Specialist - Lead role
- IT field technician
- IT Support Specialist
- Senior technician
Degrees
- Networking , 2006
Bachelor of Arts : Social Sciences , 02/2016
Master of Science : Information Technology
Biology
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