IT Administrator Of Southern NJ Operations Resume Example State Of NJ/DCA Sandy Recovery Division

IT ADMINISTRATOR OF SOUTHERN NJ OPERATIONS

Professional Profile

Accomplished IT Administrator with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of solid hardware, software and networking experience in addition to strong operational skills to a rapidly growing company. I am a highly driven individual with the knowledge and ability to work great as an addition to a team or on my own with confident attitude. Due to the jobs that I've held it has given me an excellent level of customer service skills, and the ability to work great with people in all situations.

Qualifications

System administration

Virtualization

SQL database systems

Microsoft Exchange

Windows Server 2003, 2012 (+ R2)

Windows 98, 2000, XP, 7, 8/8.1, 10

Service Desk Applications - Track it, ServiceNow, LANdesk, Dell Kace

Networked applications

Strong communication skills

Managing tight deadlines

Working independently

Leadership

Working with large data sets

Skills

Account management, Active Directory, asset management software - Track It, Dell Kace, ServiceNow, LANDesk, Avaya, backup, Cisco, Hardware, Domain Controller, database management, DHCP, DNS, email, Fax, Firewall, FTP, Hard Drive encryption, Help Desk, HP, Imaging, Inventory, IP, Exchange Server, Microsoft Exchange, Microsoft Office 2003, 2010, 2013, Office365, windows migration, enterprise level software, networking, printers, scanner, server management, SQL server, HP/Cisco switches, Mobile devices, Mobile device management, troubleshooting and diagnostics, VPN, VOIP, Xerox, HP, Lexmark. Multiple site management

Relevant Experience

Oversaw Virtualization projects which led to a dramatic drop in help desk tickets.

Effective time management across 3 HRC centers spanning across 3 NJ counties.

Communicate with upper level management to ensure centers are running smoothly, and efficiently.

Manage inventory records for all 3 sites which led to a recovery of missing assets.

Experience

IT Administrator of southern NJ operations
June 2014 to CurrentState of NJ/DCA - Sandy Recovery Division － Freehold, Lakewood, Egg Harbor Township, NJ

Solely Manage 3 centers spanning over 3 New Jersey County's
Responsible for major projects: Server decommissions, New server builds and configurations: Domain Controllers, Printer servers for each site.
Active Directory, Domain Controller, Printer Server, DNS Sever management, Server management console
Managed Computers and printers for roughly 90 employees
Image/Ghosting of computers to maintain good stock of working PCs
Hard Drive Encryption
ADS account support: Account Unlocks, Password Resets
Local end email account configurations and issue diagnostics
Lexmark and HP LaserJet printer/scanner maintenance and configurations
Repair/Replace hardware on PCs
Setup PCs in work area for new employees and equipment moves
Virus/Malware removal
Resolve Help Desk issues for all employees include site director, and assistance center managers
Basic training for new employees regarding PC functionality and programs: Office 365/Office 2013, Siroms, Intranet
Maintain and organize server room consisting of network switches, firewall and domain controller
Inventory tracking for printer toner, PCs, supply requests when needed
Avaya Softphone system installation and configuration as well as issues
Avaya Hardline Phones configuration and maintenance
Avaya account management services
Coordinate with Housing Advisors to resolve computer based issues to determine if it's PC or third party software
Use Track-It software to keep track of help desk tickets related to ongoing issues with PCs or printers
Coordinate with Siroms database help desk and Avaya government solutions support to resolve issues related to Siroms database, and Avaya Software issues
Diagnose and resolve issues with server room equipment: Firewall, switches, DC
Virtualization Projects – Virtual Sever setup/configuration and maintenance

Interim - IT Project Coordinator
June 2014 to June 2014AIG Benefit Solutions － Neptune, NJ

Coordinate with end-users to set appointments for technicians to back up user data, and configure end-users new laptops and gather information from end-users needed for project deployment Communicate directly with users to ensure smooth transitions to new equipment and address any issues with Team lead and technicians.
Maintain and update reports for asset management tracking, as well as project status Monitor and modify project schedule as needed Report the days productivity analysis to the Project Manager and Technology director for review.

Windows Migration Expert
March 2014 to June 2014AIG Benefit Solutions － Neptune, NJ

Windows 7 migration expert Coordinating with end-user for information regarding software needed specific job functions and data storage locations being migrated to new equipment
Planning timeframes with end-user for data backups from current computer equipment in the field Imaging of Windows 7 Operating System and configuration BIOs configuration and manipulation to ensure backwards compatibility for older hardware docking stations
End-User data backup and deduplication, followed by migration to new equipment via secured network or End-users personal network storage location bat file modification to ensure end-user's network drives function while on VPN access connection
Application installation and configuration via LANDesk management suite or manually Record asset management markings from equipment and submit directly to project coordinator
Remote support via Bomgar to resolve issues on End-users equipment, and remote data backup and migration
RSA configuration for end-user VPN access
McAfee End-Point Encryption management console
Installation/e-configuration and troubleshooting of McAfee's end-point encryption software called Safeboot
Microsoft Outlook 2010 configuration to ensure mail flow and accessibility of archive files
Testing configured systems for appropriate functionality and compatibility for ease of end-user transition.

Helpdesk Analyst
October 2013 to March 2014Visiting Nurse Association of Central Jersey VNACJ － Red bank, NJ

Answer phones for the helpdesk for network and hardware related issues
Active Directory management: Creating/disabling accounts, .bat files, distribution groups, Microsoft Exchange: Creating/disabling mailboxes for users and distribution emailing groups
Remote Desktop for mobile devices: Tablets and Smartphones
Mobile Device Configuration and support Verizon Wireless Enterprise console
Server Management: Fax server, Active Directory (ADS), Exchange, NextGen, Home Care Home Base
Remote Site and Hospital support for Robert Wood Johnson, and other VNACJ affiliates
Savin, Xerox copier management
PointCare (HCHB Mobile version) support for visiting nurses using tablets in the field
Diagnose and Repair desktop and laptop computers
Build and maintain OS images for equipment Windows XP/7/8/8.1, Office 2007/2010/2013
Used remote support tools to resolve issues on desktops, laptops and mobile devices Employee Self Service portal management
Timecard system management via SQL server for adding/removing users VPN configuration/management and training.

IT Support Specialist - Lead role
November 2009 to October 2013Brookdale Community College － Lincroft, NJ

Lead technician supporting main and secondary campus site and all equipment (3800 PCs)
Responsible for research and ordering of PC equipment college-wide
Resolved low-high/critical level help desk tickets and as well as emergency/VIP
Build and maintain OS images for deployment with Symantec Ghost
Windows XP, Vista, Windows 7, Windows 8, Server 03/08 R2, MS Office 2007/2010/2013, and specialized educational software, Deep Freeze, Synchron-Eyes, AutoCAD.
Lead for Windows XP - Windows 7 migration, including after hours and weekends
Microsoft Office 2007 to Office 2010 campus wide upgrade project
Testing of Windows 8, and Office 2013
Datatel systems client installation, and database upgrades
Configuration and lead support of mobile devices
Configured, replaced/repair VOIP phones: Avaya
Used remote support portal called Bomgar to remotely fix issues on desktops and laptops
BES server management (phased out)
Shrewsoft VPN/Cisco any-connect installation and configuration
VMWare implementation
DHCP and Static IP
BYOD Environment
Service Now ticketing system
Dell KACE management suite/server
Service Now incident management suite

IT field technician
August 2009 to November 2009QualxServe WorldWide Tech Services － Lakewood, NJ

Diagnosed issues with clients in person and via phone
Dispatched necessary replacement parts to customers
Installed/uninstalled/repaired parts on branded desktops/notebooks/servers
Scheduled/confirmed appointments with clients to ensure satisfactory services
Traveled to clients residencies and commercial locations
Tested equipment to confirm a successful repair
Demonstrated the proper way to use equipment more efficiently
Configured BIOS settings, installed operating systems, and third party software for client use Dell, Sony, Apple, Toshiba notebooks.

IT Support Specialist
October 2008 to June 2009Huntleigh Healthcare LLC － Eatontown, NJ

Setup/managed/maintained BlackBerry devices on BES and BIS server
Spoke with technicians in the field to resolve issues in remote locations
Built/programmed In-house and In-field computers for employees Exchange Server, FTP Servers, Domain servers
Repaired software and hardware in desktop and notebook applications
Worked with hard drive ghosting software i.e.: Symantec Ghost/Casper XP
Used PC Anywhere/Windows Remote Desktop/VNC to fix pc issues for the national sales force
Configured, maintained, and replaced/repair VOIP phones
VPN configuration for remote users Windows 2000, XP, Vista, Server 03, MS Office 03/07.

IT field technician
February 2008 to October 2008Dell Inc/Unisys － Manasquan, NJ

Diagnosed issues with clients in person and via phone
Dispatched necessary replacement parts to customers
Installed/uninstalled/repaired parts on Dell desktops/notebooks/servers
Scheduled/confirmed appointments with clients to ensure satisfactory services
Traveled to clients residencies and commercial locations
Tested equipment to confirm a successful repair
Demonstrated the proper way to use equipment more efficiently
Configured BIOS settings, installed operating systems, and third party software for client use
Worked extensive overtime to ensure all appointments were met within the agreed upon terms
On-call during weekends in case emergency service was required.

Senior technician
September 2005 to October 2006XTSG Systems Inc － Red bank, NJ

Store Manager of retail division
Hardware engineering of on-site and off-site equipment
Virus/spyware removal
Build & service computers
Experience with servers in a secured banking environment
Knowledge in wide range of software: Windows 98, 2000, XP, Vista, Server 03, MS Office 03, Mac OS.

Education

Networking, 2006T.H.E Technologies － Toms River, NJ

Bachelor of Arts : Social Sciences, 02/2016Thomas Edison State College － Trenton, NJ, USA

Master of Science : Information TechnologyThomas Edison State College － Trenton, NJ, USAStarting July 2016

BiologyOcean County College － Toms River, NJ, USA

Resume Overview

Companies Worked For:

State of NJ/DCA - Sandy Recovery Division
AIG Benefit Solutions
Visiting Nurse Association of Central Jersey VNACJ
Brookdale Community College
QualxServe WorldWide Tech Services
Huntleigh Healthcare LLC
Dell Inc/Unisys
XTSG Systems Inc

School Attended

T.H.E Technologies
Thomas Edison State College
Ocean County College

Job Titles Held:

IT Administrator of southern NJ operations
Interim - IT Project Coordinator
Windows Migration Expert
Helpdesk Analyst
IT Support Specialist - Lead role
IT field technician
IT Support Specialist
Senior technician

Degrees

Networking , 2006
Bachelor of Arts : Social Sciences , 02/2016
Master of Science : Information Technology
Biology

IT Administrator of southern NJ operations Resume Example

Resume Score: 90%

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