It Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Multi-certified System/Network Administrator proudly offering over 5 years' experience in Data center operations, system upgrades and hardware monitoring. Skilled troubleshooter with knowledge in system repairs and the installation of network components. Ready for a new, challenging position in the IT environment.

  • Data center operations
  • Virtual servers installation
  • Systems configuration and upgrades
  • Help desk experience
  • Troubleshooting
  • Technical support
  • Network design and flowcharts
  • Documentation and reporting
  • Vendor contracts and relationships
  • Interpersonal and written communication
IT Administrator, 06/2013 to 01/2014
Cargill, Inc.Montgomery, AL,

Contracted to Bank Al-Khair as a full-time IT administrator to maintain a 20+ mixed server environment, ensuring 99.9% or better uptime.

  • Monitored and managed three Data Centers located across Bahrain, Saudi Arabia and Malaysia; and their Disaster Recovery site (cloud); hosted by Rackspace, USA
  • Monitored and managed servers - both physical [IBM/Dell/HP] and virtual [VMWare/HyperV]
  • Monitored and managed network equipment including Cisco Catalyst 2600/3500 series switches, Cisco 2800/1800/800 series routers, Cisco ASA 5500 series firewalls, Juniper SSG series firewalls, Cisco WLAN controllers and Cisco WAPs
  • Created VPNs to remote sites and managed user/application access
  • Handled Exchange-related tasks [Exchange 2007/2010 and Office 365]
  • Oversaw scheduled backups [Symantec Backup Exec] and the weekly transfer of tapes to remote site
  • Monitored and managed multiple networks and domains of the bank
  • Provided technical support to local as well as remote users for issues pertaining to Windows OS/Exchange/applications
  • Managed Active Directory to set up user accounts, permissions and passwords and to define network policies and procedures
  • Researched, recommended, configured and supported hardware and software for multiple departments including desktops, laptops and printers [Xerox/Ricoh/HP]
  • Managed telephonic and VoIP devices [Cisco UCM]
  • Supported mobile devices and their applications [Blackberry/iPhone/Android]
  • Resolved tickets efficiently with maximum closures per day
  • Worked multiple shifts at certain times, including holidays and weekends in case of system or network-related emergencies
  • Handled service contract renewals and coordinated with multiple vendors for procurement of hardware/services
  • Monitored multiple databases to keep track of all company inventory
Cloud Solutions Specialist, 05/2013 to 01/2014
Bae SystemsStennis Space Center, MS,
  • Assisted product and sales team in developing and presenting solution proposals and documentation to the customers
  • Assisted the delivery teams in implementation by ensuring service delivery and handover according to service contract
  • Coordinated with partners and service providers to ensure service delivery excellence
  • Escalated service delivery issues to product and provisioning team
  • Reviewed internal business operations and delivery tools to recommend optimization solutions
  • Mentored and managed current and future service delivery engineers
  • Supported planning for local and international company events
Network/System Administrator, 12/2010 to 05/2013
Apex SystemsEagan, MN,
  • Monitored and managed Data Centers and Disaster Recovery sites across 3 different locations within Bahrain
  • Monitored and managed multiple servers [IBM/Dell/HP] and network equipment [Cisco/Juniper]
  • Created VPNs to client sites as required by the banking applications
  • Ensured that data was backed up on a regular basis and that disaster recovery procedures were consistently updated to prepare for an incident
  • Supported the SMS Banking application which was built on an SQL platform for clients like NBB, BISB and other financial institutions
  • Conducted demos and presentations for clients to demonstrate application performance and features
  • Purchased, managed and monitored multiple domains associated with client applications within MODE
  • Carried out network configurations after business hours to reduce downtime and ensure smooth operations
  • Determined and alleviated hardware, software and network issues
  • Installed and supported hardware and software, including desktops, servers and printers
  • Managed employee access, including security roles and permissions
  • Maintained strong working relationships with vendors and outside IT consultants
  • Offered GFI product support to clients by installing GFI tools and monitoring/troubleshooting their network in case of issues
Network Consultant, 11/2008 to 12/2010
Hilal ComputersCity, STATE,
  • Primarily involved in pre-sales activities, focused mainly on the Cisco range of products
  • Was raised to the level of Account Manager for Cisco SMB products
  • Trained and certified on Cisco PSF tools which helped render better quality of services to the customers
  • Helped identify market trends and key business drivers as it relates to the customer's current and future business growth requirements
  • Coordinated with clients to recommend solutions to their immediate and long-term system and hardware needs
  • Inputted information to describe the benefits of a full end-to-end Cisco solution and how the proposed hardware are positioned in it
  • Used Quote Builder to create optimal price quotes for clients
  • Maintained a strong relationship with vendors to enable the smooth and timely procurement of hardware for clients
  • Rendered post-sales service and support
  • Trained and certified on the SonicWALL range of Security products - Firewalls, Backup and Recovery, Email Security and Content Filtering
  • Trained and certified on the Dell range of servers and PCs/laptops to assist the Sales team in positioning the optimum solution to customers
  • Worked with multiple market brands like-
    • Riverbed [WAN Optimization]
    • Netgear [Routing and Switching]
    • Linksys ® Cisco [Wireless Networking]
    • Belden/FNCC [Cabling and Structures]
    • Avaya [IP Telephony]
  • Was in-charge of DELL ProSupport services with an excellent track record of service request closures
Education and Training
Bachelor of Science: Electronics & Communication, Expected in 2007
Jayamatha Engineering College - Tamil Nadu, India,
  • Google IT Support Specialist (currently preparing for certification)
  • CCDA (Cisco Certified Design Associate)
  • CCNA (Cisco Certified Network Associate)
  • SMBAM (Cisco SMB Account Manager)
  • MCP (Microsoft Certified Professional)
  • MCTS (Microsoft Certified Technology Specialist)
  • LINUX (Networking and Administration)
  • DHN (Diploma in Hardware and Networking)
  • GFI Technical Specialist

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School Attended
  • Jayamatha Engineering College
Job Titles Held:
  • IT Administrator
  • Cloud Solutions Specialist
  • Network/System Administrator
  • Network Consultant
  • Bachelor of Science