Livecareer-Resume

It Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Multi-certified System/Network Administrator proudly offering over 5 years' experience in Data center operations, system upgrades and hardware monitoring. Skilled troubleshooter with knowledge in system repairs and the installation of network components. Ready for a new, challenging position in the IT environment.

Skills
  • Data center operations
  • Virtual servers installation
  • Systems configuration and upgrades
  • Help desk experience
  • Troubleshooting
  • Technical support
  • Network design and flowcharts
  • Documentation and reporting
  • Vendor contracts and relationships
  • Interpersonal and written communication
Experience
IT Administrator, 06/2013 to 01/2014
Cargill, Inc.Montgomery, AL,

Contracted to Bank Al-Khair as a full-time IT administrator to maintain a 20+ mixed server environment, ensuring 99.9% or better uptime.

  • Monitored and managed three Data Centers located across Bahrain, Saudi Arabia and Malaysia; and their Disaster Recovery site (cloud); hosted by Rackspace, USA
  • Monitored and managed servers - both physical [IBM/Dell/HP] and virtual [VMWare/HyperV]
  • Monitored and managed network equipment including Cisco Catalyst 2600/3500 series switches, Cisco 2800/1800/800 series routers, Cisco ASA 5500 series firewalls, Juniper SSG series firewalls, Cisco WLAN controllers and Cisco WAPs
  • Created VPNs to remote sites and managed user/application access
  • Handled Exchange-related tasks [Exchange 2007/2010 and Office 365]
  • Oversaw scheduled backups [Symantec Backup Exec] and the weekly transfer of tapes to remote site
  • Monitored and managed multiple networks and domains of the bank
  • Provided technical support to local as well as remote users for issues pertaining to Windows OS/Exchange/applications
  • Managed Active Directory to set up user accounts, permissions and passwords and to define network policies and procedures
  • Researched, recommended, configured and supported hardware and software for multiple departments including desktops, laptops and printers [Xerox/Ricoh/HP]
  • Managed telephonic and VoIP devices [Cisco UCM]
  • Supported mobile devices and their applications [Blackberry/iPhone/Android]
  • Resolved tickets efficiently with maximum closures per day
  • Worked multiple shifts at certain times, including holidays and weekends in case of system or network-related emergencies
  • Handled service contract renewals and coordinated with multiple vendors for procurement of hardware/services
  • Monitored multiple databases to keep track of all company inventory
Cloud Solutions Specialist, 05/2013 to 01/2014
Bae SystemsStennis Space Center, MS,
  • Assisted product and sales team in developing and presenting solution proposals and documentation to the customers
  • Assisted the delivery teams in implementation by ensuring service delivery and handover according to service contract
  • Coordinated with partners and service providers to ensure service delivery excellence
  • Escalated service delivery issues to product and provisioning team
  • Reviewed internal business operations and delivery tools to recommend optimization solutions
  • Mentored and managed current and future service delivery engineers
  • Supported planning for local and international company events
Network/System Administrator, 12/2010 to 05/2013
Apex SystemsEagan, MN,
  • Monitored and managed Data Centers and Disaster Recovery sites across 3 different locations within Bahrain
  • Monitored and managed multiple servers [IBM/Dell/HP] and network equipment [Cisco/Juniper]
  • Created VPNs to client sites as required by the banking applications
  • Ensured that data was backed up on a regular basis and that disaster recovery procedures were consistently updated to prepare for an incident
  • Supported the SMS Banking application which was built on an SQL platform for clients like NBB, BISB and other financial institutions
  • Conducted demos and presentations for clients to demonstrate application performance and features
  • Purchased, managed and monitored multiple domains associated with client applications within MODE
  • Carried out network configurations after business hours to reduce downtime and ensure smooth operations
  • Determined and alleviated hardware, software and network issues
  • Installed and supported hardware and software, including desktops, servers and printers
  • Managed employee access, including security roles and permissions
  • Maintained strong working relationships with vendors and outside IT consultants
  • Offered GFI product support to clients by installing GFI tools and monitoring/troubleshooting their network in case of issues
Network Consultant, 11/2008 to 12/2010
Hilal ComputersCity, STATE,
  • Primarily involved in pre-sales activities, focused mainly on the Cisco range of products
  • Was raised to the level of Account Manager for Cisco SMB products
  • Trained and certified on Cisco PSF tools which helped render better quality of services to the customers
  • Helped identify market trends and key business drivers as it relates to the customer's current and future business growth requirements
  • Coordinated with clients to recommend solutions to their immediate and long-term system and hardware needs
  • Inputted information to describe the benefits of a full end-to-end Cisco solution and how the proposed hardware are positioned in it
  • Used Quote Builder to create optimal price quotes for clients
  • Maintained a strong relationship with vendors to enable the smooth and timely procurement of hardware for clients
  • Rendered post-sales service and support
  • Trained and certified on the SonicWALL range of Security products - Firewalls, Backup and Recovery, Email Security and Content Filtering
  • Trained and certified on the Dell range of servers and PCs/laptops to assist the Sales team in positioning the optimum solution to customers
  • Worked with multiple market brands like-
    • Riverbed [WAN Optimization]
    • Netgear [Routing and Switching]
    • Linksys ® Cisco [Wireless Networking]
    • Belden/FNCC [Cabling and Structures]
    • Avaya [IP Telephony]
  • Was in-charge of DELL ProSupport services with an excellent track record of service request closures
Education and Training
Bachelor of Science: Electronics & Communication, Expected in 2007
Jayamatha Engineering College - Tamil Nadu, India,
GPA:
Certifications
  • Google IT Support Specialist (currently preparing for certification)
  • CCDA (Cisco Certified Design Associate)
  • CCNA (Cisco Certified Network Associate)
  • SMBAM (Cisco SMB Account Manager)
  • MCP (Microsoft Certified Professional)
  • MCTS (Microsoft Certified Technology Specialist)
  • LINUX (Networking and Administration)
  • DHN (Diploma in Hardware and Networking)
  • GFI Technical Specialist

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Jayamatha Engineering College
Job Titles Held:
  • IT Administrator
  • Cloud Solutions Specialist
  • Network/System Administrator
  • Network Consultant
Degrees
  • Bachelor of Science