it account executive resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Accomplished Account Executive successfully driving growth by identifying and developing sales leads to enhance business. Knowledgeable about IT market and skilled in cultivating productive customer relationships. Over 15 years of experience driving sales and market share.

  • Relationship building and management
  • Business development and planning
  • Account servicing
  • Forecast preparation
  • Strategic selling
  • Account oversight
  • Database Management
  • Knowledgeable in CRM
Work History
IT Account Executive, 10/2016 - 12/2021
New Horizons City, STATE,
  • Create detailed business plans designed to attain predetermined goals and quotas
  • Manage the entire sales cycle from finding clients to securing deal
  • Unearth new sales opportunities through networking and turn them into long-term partnerships
  • Present products to prospective clients
  • Provide professional after-sales support to maximize customer loyalty
  • Remain in regular contact with clients to understand and meet their needs
  • Respond to complaints and resolve issues to customer’s satisfaction and to maintain company’s reputation
  • Negotiate agreements and keep records of sales and data
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Consecutive Global Center of Year Award out of 300 centers Nationwide
Account Executive / JR System Administrator, 01/2012 - 01/2016
New Horizons City, STATE,
  • Collaborated with Senior System Administrator to troubleshoot high level incident tasks
  • Configure and troubleshoot LAN/WAN Technologies in small network environment
  • Configured and troubleshoot Outlook/Exchange issues
  • Monitored and troubleshoot system problems
  • Installed, configured and troubleshoot desktop & laptop systems, workstations, servers from IBM, Dell, HP and Samsung
  • Installation of new applications systems such as CRM and Citrix in workplace servers
  • Investigate emerging network technologies and set the strategic networking direction
  • Participate in the delivery of the information security programs, including enterprise vulnerability management, incident response, and threat management and monitoring, and risk reporting
  • Perform regular security and risk assessments, to include penetration testing, analysis of network and systems-related security events, and risk analysis
  • Specializing in recruitment of veterans for IT training and certifications through career consultation and utilization of the Post 9-11 GI Bill
  • Tele-support of student clients through remote access
  • Platinum Club recipient for sales of $1,290,853 in the Network Security Professional Preparatory program
  • Recipient of the “5 Star Excellence” and “Mega Center of the Year” award three consecutive years
Navy Recruiter, 04/2007 - 11/2010
United States Navy City, STATE,
  • Responsible for enlistment recruitment of individuals in the U.S Navy and Navy Reserve
  • Conducted effective interviews for applicant screening and military entrance
  • Utilized workshops, seminars, job fairs, cold calls, leads and marketing to search for qualified applicants
  • Provided leadership, training, and counseling for delayed entry personnel
  • Utilized speaking and active listening, good judgement, reading comprehension, logic and reasoning, effective communication skills, and office technology usage
  • Received above standards evaluation report citing "astute mentor and civic leader who consistently exceeds expectations"
  • Personally ensured 71 sailors were properly prepared for rigors of academics and physicality of naval recruitment
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Associate Degree: Information Technology, Computer Network Security Engineer, Expected in 03/2013
Florida Career College - Pembroke Pines, FL
Status -
  • Dean's List [3.94 out of 4.0 system
Technical And Occupational Certificates) United States NavyFirst Line Leadership Development Program: , Expected in 03/2002
American Council of Education - San Diego California,
Status -

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Resume Overview

School Attended

  • Florida Career College
  • American Council of Education

Job Titles Held:

  • IT Account Executive
  • Account Executive / JR System Administrator
  • Navy Recruiter


  • Associate Degree
  • Technical And Occupational Certificates) United States NavyFirst Line Leadership Development Program

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