Island Home Management Resume Example Riverstone Communities

ISLAND HOME MANAGEMENT

Professional Summary

Enthusiastic and energenic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Cleanling and Sanitizing and training in Housekeeping . Motivated to learn, grow and excel in Insperato. Multi-talented house keeper consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Senior House keeper and outstanding performer in House keeping and Sanitizing within Island Home Management. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of House Keeping business. Recognized for inspiring management team members to excel and encouraging creative work environments. Property manager with over 20 years of successful experience in Cleaning and small repairs. Recognized consistently for performance excellence and contributions to success in Real Estate industry. Strengths in Cleaning and sanitizing backed by training in My own properties and the other Resteraunts I worked in for over 30 years.

Work History

Riverstone Communities - Island Home ManagementLittle Rock , AR04/2015 - Current

Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Kept building entryway glass clean and polished for professional presentation.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Quickly responded to requests from patrons for linens and anything else I could do or let management know they would like to make thier stay more comfortable, which boosted satisfaction rates by 100% on company scorecards.
Cleaned and changed bedspreads, blankets and mattresses.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Transported cleaning products and equipment to and from utility rooms.
Trained new house keeperss on all departmental procedures and provided assistance in finding necessaryitems and cleaning supplies.
Worked on team of 2 staff members to service 3 to 4 story home daily.
Used Sanitizing chemicals to disinfect floors, counters and furniture.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Swept and washed all hard surface floors.
Rotated linens in storerooms and replenished when supplies ran low.
Cleaned and buffed tile floors using industrial cleaning equipment.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Dusted picture frames and wall hangings with cloth.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Changed bed linens and collected soiled linens for cleaning.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Documented and reported all necessary facility and building repairs observed.
Polished glass surfaces and windows.
Offered deep cleaning expertise to clients in need of extra support for home areas.
Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Returned emptied garbage receptacles to proper locations.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Waxed and polished wood floors and other woodwork.
Accepted accountability for all assigned building keys, master keys and access cards.
Examined rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.

Sonnenalp Resort Of Vail - Property ManagerEdwards , CO01/1995 - Current

Communicated with clients and tenants while offering strategic solutions to remedy problems.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Processed project change requests and performed coverage research to handle repair issues.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Scheduled outside contractors for major maintenance issues.
Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Delivered emergency 24-hour on-call service for tenants on building issues.
Oversaw monthly collections of over funds, maintaining high payment rates by building positive relationships with tenants.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Maximized rental income while minimizing expenses through effective planning and control.
Distributed and followed up on tenant renewal notices.
Promptly responded to tenant complaints and concerns for over 7 properties.
Collected and maintained careful records of rental payments and payment dates.
Communicated with landlord regarding building and tenant issues.
Prepared specifications, solicited bids and approved subcontracts for building services.
Kept meticulous records of all correspondence between management and tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Completed final move-out walk-throughs with tenants to identify any required repairs.

IHOP Restaurants LLC - Server City , STATE01/2020 - 05/2020

Assisted wait staff with timely food delivery and guest requests.
Greeted customers and answered any questions.
Ensured exceptional guest experiences through attentive service.
Engaged in suggestive selling and other sales techniques.
Offered product samples, answered questions and helped customers find items.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Provided attentive service and proactively assessed guest needs.
Monitored dining room inventory and replenished as necessary.
Set up advertising signs and displays on shelves, counters and tables.
Assisted customers with carry-out service.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by [Amount] % on average.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Prepared beverages and filled food orders for customers.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted cashiers with processing customer payments and documenting orders.

Skills

Conscientious
Residential cleaning
Hazardous chemical training
Mopping and sweeping
Quality control guidelines
Ceiling fans
Cleaning bathrooms
Window cleaning
Sorting and washing laundry

Dusting furniture
Care of fine art
Ordering cleaning supplies
Cleaning techniques
Folding clean laundry
Vacuuming and sweeping
Floor scrubber machines
Housekeeping
Building maintenance

Education

05/1981Buckey South HighschoolHigh School Diploma

Kent State UniversityCity, StateBusiness

03/1996Trident Technical CollegeCity, StateInsurance

Resume Overview

School Attended

Buckey South Highschool
Kent State University
Trident Technical College

Job Titles Held:

Island Home Management
Property Manager
Server

Degrees

High School Diploma
Business
Insurance

Island Home Management Resume Example

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