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iOS Technical Chat Advisor Resume Example

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IOS TECHNICAL CHAT ADVISOR
Summary

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.Computer Repair Technician with 10+ years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights
  • Accomplished with mobile devices
  • Guided Learning
  • Proficient in AntiVirus, Printers, PC Security systems
  • iOS expert
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Patient and diligent
Experience
iOS Technical Chat Advisor Mar 2015
Apple Corporate - Cupertino, CA
  • Assist customers with Mac Computers and iOS devices
  • Work on Mac Computers remotely and screen share as needed
  • Set up repair options for customers and their devices
  • Troubleshooting steps over chat to resolve the issue
  • Learning about the customer's technical ability to best assist them
  • Utilize guided learning steps though the entire process
  • Consistency to keep my customer satisfaction at 90% and issue resolution at 85%
  • Learn new Operating systems for iOS and Mac before they are released
  • Continue to follow policies and schedule adherence while working from home
Advanced Repair Agent Feb 2013 to Mar 2015
 Best Buy - Houston, TX
  • Met with clients to diagnose their computers, phones and tablets
  • Updated hardware from video cards, hard drives, ram and power supplies
  • Quickly and efficiently repaired 95% of client's computers in one day
  • Achieved top turnaround time in the District.
  • Top Geek Squad Agent
  • Removed Malware, Spyware, viruses and bloatware
  • Upgraded computers, and performed backup(s) of Client data
  • Diagnosed Hardware issues in laptops, and desktops.
  • Installed a wide variety of programs from Anti-Virus to Windows 8.1
  • Troubleshot ranges of Hardware and Software compatibility.
Web Designer Jan 2006 to Jan 2013
 Houston Medical Research Associates - Houston, TX
  • Coded website from ground up
  • Installed and repaired desktops and laptops
  • Created Multimedia business logo independently and efficiently
  • Designed custom images and animations
  • HTML and CSS coded in Dreamweaver and Notepad for entire site
  • Met all project goals
  • Medical / Health Data Entry.
Education
2019 Houston Community College
Skills

iOS Troubleshooting Expert, iPad, iPhone, iPod, MacBook Pro and Air, Mac Mini, iMacs, Dreamweaver Knowledge, Anti-Virus, Backup and cloning hard drives, Hardware, CSS, customer satisfaction, Data Entry, desktops, Testing Hard Drives, HTML, laptop repair, logo design, Mac, Windows 98-Windows 10 knowledge, Multimedia design, Operating systems, Replacing/testing power supplies, ram replacement in laptops and desktops, iOS troubleshooting Troubleshooting issues with Mac and PCs, Upgrade, video cards, website design

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Resume Overview

Companies Worked For:

  • Apple Corporate
  • Best Buy
  • Houston Medical Research Associates

School Attended

  • Houston Community College

Job Titles Held:

  • iOS Technical Chat Advisor
  • Advanced Repair Agent
  • Web Designer

Degrees

  • 2019

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