Greeting customers with a positive demeanor. Announced flight status updates and information about gate changes over airport's intercom system. Coordinated with airport vendors regarding fueling and catering logistics. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Picked up and transported cargo and baggage to and from aircraft. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 100% accuracy rate. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for an average of 200 to 300 passengers per day. Vacuumed aircraft upholstery, cleaned windows and serviced galleys. Determined flight close-out times and completed and verified flight forms. Monitored compliance with size limitation guidelines for the carry-on baggage program. Protected customers' baggage from loss, theft and damage by handling them properly. Responded politely to passenger complaints regarding ticketing and baggage handling.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
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