Wal-MartErie, PAInvintory Management Supervisor 10/2010 to 05/2015Keeping the work environment neat and clean, ensuring that all products/merchandise are placed in their respective areas and replenished, helping customers locate merchandise or find suitable alternatives, actively engaged in developing more effective customer service skills, communicating with managers regarding customer concerns and employee matters, greeting customers with a positive demeanor, maintaining an Trained new employees on company customer service policies and service level standards. Supervised material flow, storage and global order fulfillment. enthusiastic and upbeat personality.Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Oversaw warehousing and storage practices and housekeeping. Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Delta AirlinesErie, PACustomer Sales Agent09/2008 to 06/2010Greeting customers with a positive demeanor. Announced flight status updates and information about gate changes over airport's intercom system. Coordinated with airport vendors regarding fueling and catering logistics. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Picked up and transported cargo and baggage to and from aircraft. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 100% accuracy rate. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for an average of 200 to 300 passengers per day. Vacuumed aircraft upholstery, cleaned windows and serviced galleys. Determined flight close-out times and completed and verified flight forms. Monitored compliance with size limitation guidelines for the carry-on baggage program. Protected customers' baggage from loss, theft and damage by handling them properly. Responded politely to passenger complaints regarding ticketing and baggage handling.
Continental ExpressPittsburgh, PACustomer Service Agent09/2007 to 07/2008Greeting customers with a positive demeanor. Announced flight status updates and information about gate changes over airport's intercom system. Coordinated with airport vendors regarding fueling and catering logistics. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Picked up and transported cargo and baggage to and from aircraft. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 100% accuracy rate. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for an average of 200 to 300 passengers per day. Vacuumed aircraft upholstery, cleaned windows and serviced galleys. Determined flight close-out times and completed and verified flight forms. Monitored compliance with size limitation guidelines for the carry-on baggage program. Protected customers' baggage from loss, theft and damage by handling them properly. Responded politely to passenger complaints regarding ticketing and baggage handling.
Gateway Clipper FleetPittsburgh, PASales and Ticketing Representative04/2007 to 10/2007Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Erie School District Printing ProductionsErie, PAPrinting Assistant09/2004 to 06/2005Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for. Supplied clean-up rags and varsol by the press, skids, trays and straps. Maintained adequate productivity by setting and enforcing deadlines. Monitored team progress to complete projects within deadlines. Accurately set-up fold, adjusting roll mechanisms, tension and guide devices. Properly handled hazardous waste materials to uphold safety regulations. Met all production schedules and throughput yield targets. Examined printed copy for correct ink density, position on paper and registration. Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
