Results-oriented professional with a diverse background in management and customer service. Proven ability to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Orderly Type professional with Number years of experience supporting Industry production progress. Gifted at coordinating data, preparing reports, Task and Task. Team-oriented with ability to collaborate with all employees from business leaders to Job title effectively.
Skills
Sales expertise
Inventory Control
Order Picking and Processing
Merchandising
Professional and mature
Office administration
Technical knowledge
Money handling abilities
Account management
Good listening skills
Stocking and replenishing
Warehousing functions
Math
Packaging
Retail materials management
Customer-oriented
Stocking
Bagging and Packaging
Merchandise Restocking
Customer assistance
Friendly demeanor
Exceptional Organizational Skills
Efficient under pressure
Reading and writing specialist
Crew coordination
Cleanliness and sanitation
Work History
Inventory Specialist, 12/2019 to 09/2020 Aurora – El Paso, TX,
Worked with Type supervisors and team members to understand supply needs and bring levels within desired tolerances.
Completed Timeframe logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Performed data entry and completed proper paperwork.
Greeted store customers and discussed needs.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Recorded production data listing quantity produced, Type and Type information.
Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Safely and securely loaded items to prevent damage during transport.
Customer Service Representative, 06/2019 to 11/2019 Ttm Technologies, Inc. – Salem, NH,
Answered constant flow of customer calls with up to Number calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Provided primary customer support to internal and external customers in fast-paced environment.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier, 07/2018 to 04/2019 Shakey's Pizza – San Gabriel, CA,
Mentored new team members on POS system operation, customer service strategies and sales goals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Associate, 06/2017 to 01/2018 Macom – Holmdel, NJ,
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Managed customer relations and customer service through daily communication and interaction.
Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type and Type issues.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Issued receipts and processed refunds, credits, or exchanges.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Processed purchases and handled payment transactions using POS system.
Education
High School Diploma : Education, Expected in 05/2019 University View Academy - Baton Rouge, LA, GPA:
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