Inventory Specialist Resume Example

• Answered constant flow of customer calls with up to Number calls in queue per minute.
• Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate newaccounts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Mentored new team members on POS system operation, customer service strategies and sales goals.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reviewed and resolved differences between accounting information and cash drawer.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Assisted customers by answering questions and fulfilling requests.
• Assisted customers with special services, account updates and promotional options.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Managed customer relations and customer service through daily communication and interaction.
• Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type and Type issues.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Issued receipts and processed refunds, credits, or exchanges.
• Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Processed purchases and handled payment transactions using POS system.