After working for so many years in the retail business I am highly qualified and Experienced working with customer issues and services. I enjoy working with others I’m very social and love to be part of a team. I have experience from processing merchandise off of trucks onto the sales floor. As a pricing and signage coordinator, My job was to make sure all the sales signs go up alerting our customers of the sales currently going on to running the cash register‘s and tending to the return desk processing Customer returns and dealing Customer issues. I have a high attention to detail I work well with others and I never leave until the job gets done.
[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Action] and [Action]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.
Skills
*Great Customer Service Interactions
*Register equipment usage
*Manual pallet jack usage
*Professional phone Etiquette
*Processing merchandise from pallets to sales floor
Problem resolution
Relationship development
Project organization
Inventory management
Organization
Planning and coordination
Customer service
Order picking abilities
Audit support
RF scanner usage
Storage planning
[Type] equipment safety
Experience
Inventory Control Specialist, 04/2018 to 03/2020 Best Buy – Aurora, CO,
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Investigated and resolved variances with inventory records.
Audited shortages of [Product or Service] to focus on continuous improvement and suggested methods to improve inventory usage.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Pricing and Signage Coordinator/ Cashier/customer , 02/2000 to 03/2018 Bed Bath & Beyond – Columbia, SC,
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Processed orders, keeping customers advised of status.
Up-sold products and motivated customers to upgrade current product plans.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
Described business [Product or Service] offerings to customers and facilitated smooth purchases.
Handled customer complaints promptly and effectively.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Resolved average of [Number] inquiries in any given week, consistently meeting performance goals.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Assisted customers in making payments on accounts, setting up payment plans when eligible.
Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted in training and motivating new employees.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Placed prices and descriptive signage to enhance displays and promote items.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
Consulted with management and advertising teams to plan optimal promotions.
Devised innovative plans to promote key products, bringing in more than $[Amount] in revenue in [Timeframe].
Promoted new product releases and limited edition items to drive sales.
Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Presented updated floor plans and design strategy to store management.
Managed visual displays for [Type of company] company to drive exposure and increase revenue.
Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
Recognized by management for providing exceptional customer service.
Answered [Number] calls per [Timeframe] to answer customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new [Type] opportunities.
Handled all delegated tasks, including [Task] and [Task].
Scanned customer purchases, supporting transactions to streamline sales process.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Compiled and updated client data to track payments trends and support accurate accounting.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Received payments for [Product or Service] and issued receipts.
Resolved issues with cash registers, card scanners and printers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed [Number] transactions per day with exceptional accuracy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Inspected items for damage and obtained replacements for customers.
Sales Floor Associate Cashier, 09/1998 to 01/2000 Warner Bros. Studio Store – City, STATE,
Stayed up to date on current item discounts to support promotions.
Trained new team members in cash register operation, stock procedures and customer service.
Distributed new merchandise efficiently to different departments.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Answered phone calls to assist customers with questions and [Type] orders.
Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Helped customers find specific products, answered questions and offered advice.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Dept Supervisor , to Walmart – City, STATE,
Resolved issues with cash registers, card scanners and printers.
Assisted with purchases, locating items and signing up for rewards programs.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Learned roles of other departments to provide coverage and keep store operational.
Promoted specific item options to drive sales and achieve add-on purchases.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Put together store's large displays.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Trained and mentored new associates on department policies and procedures.
Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
High School Diploma: , Expected in 06/1991 Hialeah Miami Lakes High - Hialeah, FL GPA:
Diploma of Completion: Cosmetology, Expected in 11/1992 La Belle Beauty School - Hialeah, FL GPA:
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