inventory control specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Service
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Creative Problem Solving
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Courteous Demeanor
  • Customer Relations
  • Conflict Mediation
  • Call Documentation
  • De-escalation Techniques
  • Credit Card Payment Processing
05/2021 to 03/2022 Inventory Control Specialist Ferguson | Pompano Beach, FL,
  • Receive incoming donations to thrift store.
  • Sort, price and display merchandise as per company's protocol.
  • Inspected merchandise for wear or defects, disposing of damaged items as per company's protocol.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Stamped price tags on merchandise, referring to official price lists.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
04/2009 to 05/2011 Owner Paper Transport, Inc. | Blakely, GA,
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Developed and implemented successful sales strategies to meet business goals.
  • Kept records for production, inventory, income and expenses.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Managed accounts payable, accounts receivable and payroll.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
05/2001 to 09/2008 Administrative Assistant Legacy Health System | Sandy, OR,
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Inventoried and ordered supplies for office.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Composed correspondence, reports and meeting notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained accurate department and customer records.
  • Managed payroll and time and attendance systems.
  • Leveraged payroll processing system to track and input tax, wage and personnel information.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Kept informed on tax law changes that applied to payroll process.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Processed new employee paperwork and entered information into payroll system.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Processed and issued paychecks and earnings statements.
  • Prepared end-of-period payroll tax returns.
  • Drafted contracts, explained terms to customers and acquired signatures.
  • Delivered updated and accurate information in response to guest inquiries.
  • Coordinated shuttle services by communicating with drivers.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Collected payment by processing credit card transactions.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Updated and maintained rental agreement files and documents.
  • Answered customer questions to maintain high satisfaction levels.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Processed rentals and collected associated payments.
  • Collected money, provided change and recorded transactions on receipts.
Education and Training
Expected in 1996 to to Cosmetology Instructor | Cosmetology Strand College of Hair Design, Myrtle Beach, SC GPA:
Expected in to to LPN | Nursing BOCES TECH., Yorktown Heights, NY, GPA:

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Resume Overview

School Attended

  • Strand College of Hair Design

Job Titles Held:

  • Inventory Control Specialist
  • Owner
  • Administrative Assistant


  • Cosmetology Instructor
  • LPN

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