Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Reliable and adaptable professional with 5 years experience providing customer, retail, and corporate level support. Meticulous on being well versed and mastering every duty assigned. Dependable team player who is always willing to assist other departments and offering future assistance and building inter office support.
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Managed daily break schedules for all Call Center associates in managements absence. Monitored stats for call volume and dropped calls. Trained numerous associates. Supported over 600 retail stores in 5 different support departments. Researched and resolved billing problems that had been previously missed. Ensuring accuracy and honest billing. Having been personally requested to fill different roles within the company.
I was personally requested to join the Accounting Operations Department by the Divisional Director as a Inventory Control Specialist with cross training in Accounts Payable and Customs Invoicing.
Duties included: Monitoring the incoming and outgoing merchandise between our retail stores and distribution centers. Ensuring accuracy of the recorded units, quantities and classes of their merchandise. Making changes, such as adding or removing merchandise in the database due to employee or system errors. Manually accepting cartons into inventory due to system issues. Reporting any frequent issues had by multiple stores. Answering calls regarding carton/transfer issues. Tracking shipments from the distribution center. Entering all information into a web based help desk program to ensure all information was documented. Preparing for physical inventories of retail stores (packaging materials, providing date and time of physical inventory). Emailing results of physical inventories to each retail stores Regional Sales Director.
I also solely maintain the Inventory Help Desk email address for the company. Over 600 retail stores email for a wide array of assistances needed. Including but not limited to: inventory adjustments, customer accommodations, UPS issues, Loss Prevention, employee errors, SKU conversions, SKU lookups, transfers that won't scan in, and transfer discrepancies.
In addition, I also run a daily report on purchase orders received in by the distribution centers and record in an Excel spread sheet. This includes calculating the cost per unit and recording the vendor that sent each purchase order.
I also verify our Expeditor's invoices and compare to our dock logs. When an invoice is received by Expeditor's, I go into an Excel spread sheet maintained by distribution center personnel that records the order numbers of all Expeditor's shipments. I have to ensure the order was received before it can be sent off to be paid.
Also, I receive all emails from Customs informing of the shipments coming in to each port, including the preliminary cost designated by Customs. I verify that each shipment was received and the units in the shipping container match what they're proposing to bill the company for. Each month I accurately check maintain all preliminary daily statements and then compare them to the final statement provided by Customs. I notify the Treasury department that everything confirmed, the total amount to be paid, and the date in which it is set to come out of the Customs account for payment.
I research discrepancies within the inventory of the distribution centers and our Manhattan and Universe systems. A report is ran daily to alert of any unit discrepancy between the 3. I look in to the actions of the distribution center including what has been transferred in/out, vendor orders received, cycle counts, and employee errors to attempt to narrow down how the discrepancy happened.
I also solely answer incoming calls from our retail stores needing assistance urgently that would not be conducive to emailing.
After about 2 months, our department had Inventory, RF gun and Tuxedo support added to our department in addition to Gift Card Services/POS Support Level 1 Specialist.
Additional duties implemented:
Inventory Helpdesk:
First line of support for retail locations regarding store related inventory issues
-Creating helpdesk tickets for
•Manual acknowledgment of cartons and transfers received
•Carton trace requests for cartons not received by retail locations
•Inventory adjustments (additions and deletions from store inventory)
-Answering inventory related questions
RF Support:
First line of support for retail locations regarding issues with their Radio Frequency gun
-Assisting new associates in activating their sign on and generating temporary passwords.
-Assisting existing associates in resetting passwords
-Escalating severe problems with the equipment to the correct department(s)
Tuxedo Support:
First line of support for retail locations regarding various issues with Tuxedo rentals through the POS system and through web based Tuxedo Direct
- Assisting associates in web based Tuxedo Direct.
•Locating styles
•Confirming orders
•Adding members
•Placing orders
-Assisting associates in tuxedo rentals through the POS system
•Taking payment on orders.
•Assisting them through steps of:
checking in tuxedos
picking up tuxedos
returning tuxedos
shipping back tuxedos to Jim's Formal Wear
•Assisting with crediting overcharges or discount amounts.
I was hired as the lead cashier for a very busy Café & Deli.
Duties included: opening for the day, ringing up customers, acquiring the goods in which they wanted to buy, bagging goods, weighing baked goods, labeling containers for customer purchase, grinding coffee, stocking supplies, cleaning of behind the counter and customer dining room, ensuring fresh coffee was being brewed at all times, greeting customers, assisting the kitchen with getting orders out, rotating goods to ensure nothing goes out of date, taking phone orders, maintaining a balanced cash drawer, ringing accurately to what the customer ordered, and reporting to the kitchen what goods were running low for them to bake more to keep them in stock for the demand.
Duties included: ringing up customers, stocking shelves and coolers, maintaining a clean store, assisting in scheduling, closing the store and balancing tills, greeting customers, stocking supplies, running the Maryland State Lottery Machine and selling scratch offs, and keeping record of coupons and employee discounts used.
3.9 GPA with honors achievement.
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