Inventory Control Specialist Resume Example

After about 2 months, our department had Inventory, RF gun and Tuxedo support added to our department in addition to Gift Card Services/POS Support Level1 Specialist.

Additional duties implemented:

Inventory Helpdesk:

First line of support for retail locations regarding store related inventory issues

-Creating helpdesk tickets for

•Manual acknowledgment of cartons and transfers received

•Carton trace requests for cartons not received by retail locations

•Inventory adjustments (additions and deletions from store inventory)

-Answering inventory related questions

RF Support:

First line of support for retail locations regarding issues with their Radio Frequency gun

-Assisting new associates in activating their sign on and generating temporary passwords.

-Assisting existing associates in resetting passwords

-Escalating severe problems with the equipment to the correct department(s)

Tuxedo Support:

First line of support for retail locations regarding various issues with Tuxedo rentals through the POS system and through web based Tuxedo Direct

- Assisting associates in web based Tuxedo Direct.

•Locating styles

•Confirming orders

•Adding members

•Placing orders

-Assisting associates in tuxedo rentals through the POS system

•Taking payment on orders.

•Assisting them through steps of:

checking in tuxedos

picking up tuxedos

returning tuxedos

shipping back tuxedos to Jim's Formal Wear

•Assisting with crediting overcharges or discount amounts.

• Within 2 months of being at the company, I was offered a position as a POS Support Level 1 Specialist in combination with Gift Card Services.
• Duties for Gift Card Services included: Being the first line of support regarding any and all gift card related issues. Reviewing a daily report for customer orders that are held. Determining reason for hold and resolving. Calling customers for problems with the amount of funds on a gift card or for the correct security code. Calling retail locations for problems with the amount of funds on a gift card or for the correct security code. Identifying and correcting system billing errors and system tax issues. Depositing or removing funds from a gift card due to system billing errors. Identifying fraudulent orders and escalating to the proper department. Releasing or canceling of orders exceeding a pre-set time limit with no activity. Answering inbound calls from internal departments, customers and retail locations for assistance with lost gift cards, placing orders obtaining and gift card balances. Assisting other internal departments with orders that are held that have multiple forms of payment. Assisting other internal departments in identifying fraudulent orders. Also the first contact for Loss Prevention assistance. Keeping accurate tally of amount of inbound calls. Manual retrieval of rejected remote orders. Releasing and reviewing merchandise credit orders.


• Duties for POS Support Specialist included: First line of support for retail locations regarding hardware, software, procedural and other issues, commonly referred to as Level 1 Support; unresolved issues are escalated to the 3rd level of support through the MicrosRetail PTS application.
• -Logging each individual call into MicrosRetail Project Tracking System
• •Web-based application
• •Build: 7/17/2008; v4.5g
• -Creating tuxedo rental FAQs to be sent for approval for use by first and second level support associates
• -Maintaining the master list for DSL equipment
• -Answering inbound calls from retail locations that are experiencing hardware and/or software issues, identifying and troubleshooting those issues, and either resolving or escalating more severe problems to 3rd level POS Coordinators
• -Reviewing open tickets from out-sourced Level 2 Support; resolving tickets that fall within the Level 1 spectrum or abilities; reassigning incorrectly escalated issues
• -Instructing associates on the installation of minor/secondary equipment
• -Identifying and troubleshooting internal software, external software, and user problems within the POS; walking callers through procedural problems
• •Micros Retail TradeWind system, Version 8.7
• Customer Look up
• Report generation
• Transaction entry
• Tuxedo rental
• Store opening (beginning of business day) and closing (end of business day)
• Power outages
• Corporate card application
• •UPS Worldship 2010, Version 12.0
• •Internet Explorer
• -Remotely accessing stores to
• •Access electronic journal rolls to locate sales
• •Perform employee maintenance
• •Perform actions that store associates do not have security access to do
• •Remote assistance for more complicated system issues
• •Make changes within UPS Worldship
• •Deactivating associates within retail locations according to protocol reports sent by Human Resources
• -Identifying and resolving DSL/Internet and other connection issues
• •Performing pings on stores to determine connectivity and any existing packet loss
• •Assisting in resetting DSL equipment (modem and router) for DSL outages
• •Identifying causes of poor connectivity

• I was hired as an Entry Level Call Center Sales Associate.
• Duties included were: answering incoming calls, looking up availability for merchandise, taking orders, giving status' on orders, adjusting on-file customer information. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Assisting retail stores in placing and inquiring on orders, maintaining up to date records on incoming calls and their reason for calling, monitoring calls in queue and the amount of calls answered, dropped, and transferred. Assisted with the development of the call center's operations, quality and training processes. Also in managements absence, I was responsible for creating the daily break schedules for all call center associates.

I was hired as the lead cashier for a very busy Café & Deli.

Duties included: opening for the day, ringing up customers, acquiring the goods in which they wanted to buy, bagging goods, weighing baked goods, labeling containers for customer purchase, grinding coffee, stocking supplies, cleaning of behind the counter and customer dining room, ensuring fresh coffee was being brewed at all times, greeting customers, assisting the kitchen with getting orders out, rotating goods to ensure nothing goes out of date, taking phone orders, maintaining a balanced cash drawer, ringing accurately to what the customer ordered, and reporting to the kitchen what goods were running low for them to bake more to keep them in stock for the demand.

Duties included: ringing up customers, stocking shelves and coolers, maintaining a clean store, assisting in scheduling, closing the store and balancing tills, greeting customers, stocking supplies, running the Maryland State Lottery Machine and selling scratch offs, and keeping record of coupons and employee discounts used.