Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated Team Leader, Order Management Specialist, and Inventory Controller processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining a well-organized workflow and positive team environment. Savvy and proficiency to navigate multiple systems including NetSuite, Odoo, CA METRC, SPS Commerce, Shopify, and Excel to name a few. Hardworking warehouse administrative professional successful in verifying orders, processing shipments and assisting customers with inquiries and excellent problem-solving and organizational skills.

  • Distribution and Warehousing
  • Supply Chain and Retail
  • NetSuite, SPS Commerce, ERP and CRM savvy
  • Quality and Inventory control
  • Excel and Spreadsheets
  • Team Building and Team Management
Work History
Order Management Specialist, 03/2022 - Current
Ankr Knoxville, TN,
  • Daily correspondences of emails to customers and warehouses across the US while also setting up new customers into NetSuite.
  • Daily use of SPS, Shopify, Amazon Vendor Central, and NetSuite to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
  • Processing orders for Amazon, Target, Wal-Mart and scheduling LTL shipments across the US in multiple states and Canada while also using Navisphere 2.0/ C.H. Robinson to quote and book LTL's for shipments.
  • Creating CSV spreadsheets to upload into NetSuite to fulfill, track, and invoice orders while recommending merchandise that would meet and exceed customer's needs.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Updating internal SOP's and Processing Guides for future employees for training purposes.
  • Calling and communicating daily with LTL companies and warehouses to ensure efficiency of pickups and shipments by creating shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Monthly reporting of Fertilizer and Soil to state specific regulations to keep product compliant.
Inventory Control Specialist, 09/2020 - 03/2022
Livwell Fort Collins, CO,
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Received and processed regulated cannabis stock into inventory management system.
  • Supervised inventory cycle counting processes, including accounting and surplus records, and product damages.
  • Implemented organizational systems to optimize inventory storage and operational productivity.
  • Offered friendly and efficient service to all customers, vendors, and suppliers.
  • ULINE ordering for all teams to ensure accurate equipment needed.
  • Monitored tasks and staff assignments to deliver all projects
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Worked closely with State of CA to ensure all products are compliant and ready for State audits by using METRC system
Logistics Coordinator and Production Manager, 10/2018 - 01/2020
Giant Eagle Madison, OH,
  • Coordinated dispatching of Delivery Ambassadors to accomplish daily delivery requirements.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Liaised with Senior Operations Manager to organize and perform quarterly quality standard training for new and existing staff.
  • Supervised and led production employees to high performance levels.
  • Developed team communications and information for Logistics meetings.
  • Worked with Dispatch team to resolve problems, improve operations and provide exceptional customer service.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Developed standard operating procedures and document workflow for current and future process steps.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Creates SOP's for onboarding new team members on processes within the facility.
  • Daily receiving of regulated cannabis goods to be Quality Checked, staged for Delivery Ambassadors, packet creation per route.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw warehouse and production staff of 10 people and maintained efficiency in fast-paced environment.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Inventory Fulfillment Specialist, 08/2017 - 05/2018
Whole Foods Market City, STATE,
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Planned and scheduled projects and directly performed installations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Managed inventory storage in clean and organized fashion.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Picked and Packed customer orders within time limits to meet company goals.
  • Quarterly inventory audit of all stock.
Assistant Bakery Team Leader, 09/2013 - 05/2017
Company Name City, State,
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Producing adequate product to ensure less than 2% daily spoilage while maintaining a good margin.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Complied with health and safety codes to protect staff and customers.
  • Managed inventory, labor, expenses and other operational processes.
  • Established and maintained positive vendor relationships.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Recruited, hired and trained staff of hardworking associates.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Trained bakery staff of 15-20 employees on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
GED: , Expected in 06/2012
Diablo Valley College - Pleasant Hill, CA
Associate of Arts: Culinary Arts, Expected in 06/2012
Diablo Valley College - Pleasant Hill, CA
High School Diploma: , Expected in 06/2008
Cornerstone High School - Antioch, CA,

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School Attended

  • Diablo Valley College
  • Diablo Valley College
  • Cornerstone High School

Job Titles Held:

  • Order Management Specialist
  • Inventory Control Specialist
  • Logistics Coordinator and Production Manager
  • Inventory Fulfillment Specialist
  • Assistant Bakery Team Leader


  • GED
  • Associate of Arts
  • High School Diploma

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