Motivated Team Leader, Order Management Specialist, and Inventory Controller processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining a well-organized workflow and positive team environment. Savvy and proficiency to navigate multiple systems including NetSuite, Odoo, CA METRC, SPS Commerce, Shopify, and Excel to name a few. Hardworking warehouse administrative professional successful in verifying orders, processing shipments and assisting customers with inquiries and excellent problem-solving and organizational skills.
Skills
Distribution and Warehousing
Supply Chain and Retail
NetSuite, SPS Commerce, ERP and CRM savvy
Quality and Inventory control
CA METRC
Excel and Spreadsheets
Team Building and Team Management
Work History
Order Management Specialist, 03/2022 - Current Ankr – Knoxville, TN,
Daily correspondences of emails to customers and warehouses across the US while also setting up new customers into NetSuite.
Daily use of SPS, Shopify, Amazon Vendor Central, and NetSuite to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Processing orders for Amazon, Target, Wal-Mart and scheduling LTL shipments across the US in multiple states and Canada while also using Navisphere 2.0/ C.H. Robinson to quote and book LTL's for shipments.
Creating CSV spreadsheets to upload into NetSuite to fulfill, track, and invoice orders while recommending merchandise that would meet and exceed customer's needs.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Updating internal SOP's and Processing Guides for future employees for training purposes.
Calling and communicating daily with LTL companies and warehouses to ensure efficiency of pickups and shipments by creating shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Monthly reporting of Fertilizer and Soil to state specific regulations to keep product compliant.
Inventory Control Specialist, 09/2020 - 03/2022 Livwell – Fort Collins, CO,
Verified incoming products and checked delivery totals to keep system records current and accurate.
Received and processed regulated cannabis stock into inventory management system.
Supervised inventory cycle counting processes, including accounting and surplus records, and product damages.
Implemented organizational systems to optimize inventory storage and operational productivity.
Offered friendly and efficient service to all customers, vendors, and suppliers.
ULINE ordering for all teams to ensure accurate equipment needed.
Monitored tasks and staff assignments to deliver all projects
Created plans and communicated deadlines to ensure projects were completed on time.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Unloaded shipments, reviewed merchandise and tracked paperwork.
Worked closely with State of CA to ensure all products are compliant and ready for State audits by using METRC system
Logistics Coordinator and Production Manager, 10/2018 - 01/2020 Giant Eagle – Madison, OH,
Coordinated dispatching of Delivery Ambassadors to accomplish daily delivery requirements.
Monitored and reported on transportation costs and ensured shipping documents were properly filed.
Expedited resolutions of shipping errors and packaging mistakes.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Liaised with Senior Operations Manager to organize and perform quarterly quality standard training for new and existing staff.
Supervised and led production employees to high performance levels.
Developed team communications and information for Logistics meetings.
Worked with Dispatch team to resolve problems, improve operations and provide exceptional customer service.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Developed standard operating procedures and document workflow for current and future process steps.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Updated quality control standards, methods and procedures to meet compliance requirements.
Creates SOP's for onboarding new team members on processes within the facility.
Daily receiving of regulated cannabis goods to be Quality Checked, staged for Delivery Ambassadors, packet creation per route.
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Oversaw warehouse and production staff of 10 people and maintained efficiency in fast-paced environment.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
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