Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Mentoring and training
  • Logistics oversight
  • Database documentation
  • Safety standards
  • MS Office
  • Organization
  • Planning and coordination
  • Relationship development
  • Problem resolution
  • Administrative support
  • Supervision
  • RFI Scanners
  • Customer service
  • Communications
  • Inventory management
Experience
02/2020 to 05/2020 Inventory Control Coordinator Performance Food Group | Wilmington, NC,
  • Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Adhered to company audit rules during inventory counts with 100% accuracy.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
08/2018 to 02/2020 Distribution Services Support William Demant Holding A/S | Phoenix, AZ,
  • Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 100% by monitoring zone separation.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new organizational opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
04/1996 to 08/2018 Administrative Assistant Sika Corporation | Gastonia, NC,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed building access by supplying key cards to employees and visitors.
04/1994 to 04/1996 Customer Service Representative Sysco Guest Supply LLC | City, STATE,
  • Assisted approximately 30+ customers each day with Hotel Amenity questions.
  • Assessed customer needs and upsold products and services to maximize amenity sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained 1-2 new employees each quarter in procedures and policies in order to maximize team performance.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Expected in 06/1987 High School Diploma | North Garland High School, Garland, TX GPA:
Expected in | Dallas College, Richardson, TX, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • North Garland High School
  • Dallas College

Job Titles Held:

  • Inventory Control Coordinator
  • Distribution Services Support
  • Administrative Assistant
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: