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inventory control analyst resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accuracy-driven Inventory Control Analyst well-versed in performing inventory audits, reviewing documentation and researching discrepancies. Resourceful and efficient professional with top critical thinking and organizational abilities. Attentive to detail and focused on continuous improvement.

Dedicated and effective Customer Service Representative with 17 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. A team player with a positive attitude and detail oriented. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Storage and Supply Management
  • Records Management
  • Problem-Solving
  • Clear Communication
  • Document Preparation
  • Inventory Monitoring and Management
  • Order Checking
  • Basic Math Skills
  • Inventory Counts
  • Supply Chain Management
  • Customer Relations
  • Logistics Coordination
  • Critical Thinking
  • Bills of Lading
  • Hazardous Materials
  • Microsoft Office
  • Delivery Scheduling
  • Time Management
Experience
Inventory Control Analyst, 03/2021 to Current
Johnson Controls, Inc.NJ, State,
  • Monitors stock levels and customer demands.
  • Performs daily stock counts.
  • Handles inventory transfers between divisions.
  • Assists receiving department with incoming shipments.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Analyzed shortages and reported findings to Customer Service and warehouse, focusing on continuous improvement.
  • Established best practices for warehouse slotting and mapping to ensure adherence to food safety regulations.
  • Placed stock orders to vendors.
  • Other duties may be assigned.
Customer Service Representative, 06/2013 to 03/2021
Wipro Ltd.San Antonio, TX,
  • I am responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service
  • Be the front line contact to customers, corporate contacts, and walk in visitors
  • Provide information and support to customers to successfully manage their business
  • Work directly with internal departments and corporate office staff to ensure operational needs are met, while meeting our service objectives
  • Complete daily duties and special projects to support operational efficiencies
  • Answer and assist incoming callers with product related issues, delivery questions, and concerns
  • Process credit requests utilizing the Call Tracking System
  • Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups at the Distribution Center
  • Transfers and special order requests from outside vendors
  • Research and process credit requests
  • Reprint invoices and pick sheets
  • Review and process driver invoices, credits, and debits
  • Process and track RMA's to ensure timely processing of Pick-ups and prompt crediting
  • Process and distribute daily reports to include: Exception report, Open Credit Order report, Open
  • Sales Order report and Credit Order History report
  • Complete daily surveys to meet company's criteria
  • Review and respond to emails timely
  • Oversee the department daily duties, and be responsible to coordinate and delegate daily work assignments
  • Help cover duties of the reception desk
  • Participate in brainstorming sessions to resolve problems and provide recommendations to improve the departments and/or D.C.'s performance.
Customer Service Representative, 02/2006 to 10/2011
Wipro Ltd.Auburn Hills, MI,
  • Used software tools including: Microsoft Windows
  • Spoke with customers by phone
  • Provided information about products and services
  • Received and processed incoming phone calls from customer or client base
  • Recorded details of customer transactions, interactions, inquiries, complaints and comments
  • Ensured that appropriate changes were made to resolve customer concerns
  • Effectively identified customer concerns over the phone
  • Determined charges for services requested
  • Resolved customer service or billing complaints by refunding money and offering credit
  • Communicated with a clear, distinct voice
  • Maintained a positive and professional phone demeanor
  • Performed office duties such as data entry, word processing, filing and copying.
Crew, 04/2003 to 02/2006
Wendy'sDenver, CO,
  • Began as crew then worked way up to management
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Served fresh, hot food with a smile in a timely manner
  • Communicated clearly and positively with co-workers and management
  • Maintained clean and sanitized hands and work area.
Education and Training
High School Diploma: , Expected in 05/2003 to Sheldon Clark High School - Inez, KY
GPA:
Certifications
BILLING (10+ years) CREDIT (10+ years) CUSTOMER SERVICE (10+ years) DATA ENTRY (10+ years) MICROSOFT WINDOWS (10+ years) Supply Chain Management (7 years) Banking Word Processing,

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Resume Overview

School Attended

  • Sheldon Clark High School

Job Titles Held:

  • Inventory Control Analyst
  • Customer Service Representative
  • Customer Service Representative
  • Crew

Degrees

  • High School Diploma

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