Accuracy-driven Inventory Control Analyst well-versed in performing inventory audits, reviewing documentation and researching discrepancies. Resourceful and efficient professional with top critical thinking and organizational abilities. Attentive to detail and focused on continuous improvement.
Dedicated and effective Customer Service Representative with 17 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. A team player with a positive attitude and detail oriented. Motivated to maintain customer satisfaction and contribute to company success.
|
|
- Monitors stock levels and customer demands.
- Performs daily stock counts.
- Handles inventory transfers between divisions.
- Assists receiving department with incoming shipments.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Analyzed shortages and reported findings to Customer Service and warehouse, focusing on continuous improvement.
- Established best practices for warehouse slotting and mapping to ensure adherence to food safety regulations.
- Placed stock orders to vendors.
- Other duties may be assigned.
- I am responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service
- Be the front line contact to customers, corporate contacts, and walk in visitors
- Provide information and support to customers to successfully manage their business
- Work directly with internal departments and corporate office staff to ensure operational needs are met, while meeting our service objectives
- Complete daily duties and special projects to support operational efficiencies
- Answer and assist incoming callers with product related issues, delivery questions, and concerns
- Process credit requests utilizing the Call Tracking System
- Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups at the Distribution Center
- Transfers and special order requests from outside vendors
- Research and process credit requests
- Reprint invoices and pick sheets
- Review and process driver invoices, credits, and debits
- Process and track RMA's to ensure timely processing of Pick-ups and prompt crediting
- Process and distribute daily reports to include: Exception report, Open Credit Order report, Open
- Sales Order report and Credit Order History report
- Complete daily surveys to meet company's criteria
- Review and respond to emails timely
- Oversee the department daily duties, and be responsible to coordinate and delegate daily work assignments
- Help cover duties of the reception desk
- Participate in brainstorming sessions to resolve problems and provide recommendations to improve the departments and/or D.C.'s performance.
- Used software tools including: Microsoft Windows
- Spoke with customers by phone
- Provided information about products and services
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer transactions, interactions, inquiries, complaints and comments
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Determined charges for services requested
- Resolved customer service or billing complaints by refunding money and offering credit
- Communicated with a clear, distinct voice
- Maintained a positive and professional phone demeanor
- Performed office duties such as data entry, word processing, filing and copying.
- Began as crew then worked way up to management
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Maintained clean and sanitized hands and work area.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Typos
Resume Overview
School Attended
- Sheldon Clark High School
Job Titles Held:
- Inventory Control Analyst
- Customer Service Representative
- Customer Service Representative
- Crew
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
