Results-oriented professional delivering executive support and team leadership. Proven ability to conceptualize, plan and manage successful business operations. Broad experiences include office management, accounting, accounts receivable, & data management. Dedicated, well organized, highly communicative and detail-oriented.
Skills
Scheduling
Inventory Control
Shipping and Receiving
Budgeting
Data Analysis
Record keeping
Team Management
MS Office
Supervision
Leadership Competencies
Strategic Planning
Sales and Marketing
Relationship, Training, & Operational Development
Work History
Inventory Clerk, 04/2019 to 09/2020 Air Wisconsin Airlines Corporation – Atlanta, GA,
Maintained inventory count, tracked usage and documented variances.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Recorded information, shortages and discrepancies to keep records current and accurate.
Accurately recorded discrepancies of damaged parcels.
Addressed customer complaints and requests by resolution or escalation.
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Assistant Store Manager, 07/2012 to 04/2019 Goodwill Industries Of Southeast Wisconsin, Inc. – Glenview, IL,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Rotated merchandise and displays to feature new products and promotions.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Completed monthly and quarterly reports for senior management.
Coached team on effective up selling and cross-selling methods.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Onboarded new employees, including training, mentoring and new hire documentation.
Supervised and evaluated staff of 60 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Approved regular payroll submissions for 60 employees
Assistant Store Manager Trainee, 01/2011 to 04/2013 Rural King – Martin, TN,
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed financial accounts for accuracy and resolved discrepancies.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Planned and implemented team projects to accomplish objectives.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Education
Bachelor of Science: Technical Management, Expected in 06/2011 Devry University - Alpharetta, GA, GPA:
Graduated Summa Cum Laude
Member of The National Society of Leadership and Success
Certifications
Network Support Technician
Accomplishments
Ranked #1 in region for great customer service & sales in 2017.
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